The Mortgage Office vs. eCheckTrac Comparison


The Mortgage Office	eCheckTrac	+	+
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About The Mortgage Office is the premier loan management platform trusted by lenders around the globe. Leveraging more than 45 years of experience, our comprehensive solution simplifies loan origination, servicing, and fund management while ensuring seamless compliance. Designed for efficiency and reliability, our platform not only enhances operational agility but also fosters sustainable growth for forward-thinking financial institutions. TMO serves private lenders, municipalities, non-profits, and fund administrators with tools built for the full loan lifecycle, including construction draw management, borrower and investor portals, ACH and EFT processing, and integrations with title, document, and credit reporting partners. Compliance features are built in across all 50 states, and the platform currently supports 1,100+ lenders managing over $190 billion in loans. Customers report saving an average of 10 hours per week and cutting operational costs by up to 40%. Visit themortgageoffice.com	About eCheckTrac is the premier web-based software solution for Payday Loans and Cash Advances. Whether you have 1 store, a large chain, eCheckTrac provides the tools you need to manage your business efficiently, from anywhere in the world. Closely related to Payday Loans and Cash Advances in nature, Auto Title Loans are managed with ease by eCheckTrac. It's not surprising that Vehicle Title Lenders are able to take advantage of many of the same features that are available for Payday Loans and Installment Loans. eCheckTrac's Installment Loan features allow you to provide your customers with near limitless payment options. The comprehensive administration allows you to customize an unlimited number of Consumer Loan Programs. eCheckTrac offers full support for those operating under the CSO Model, or "Credit Services Organization" Model. Features CSO specific reporting and full support for Advances, Title Loans and Installment Loans.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Supports private lenders, Mortgage Investment Corporations (MICs), municipalities, non-profits, state and local governments, fund administrators, franchisors, and loan servicing outsourcers	Audience Payday and loan solution for companies
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Schedule a demo to get pricing information for your organization. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I can not think of any pros. It was a disaster from the beginning. They gave a great sales pitch, but it was just a pitch, nothing more. I cant say anything good about this company. They are unprofessional, rude with zero customer service and respect to their customer needs. Cons To start with they are on the west coast, being three hours behind the east coast. They do not appear to take this into account and when they do reply to an issue it was always after closing time on the east coast. You then return their call, and they reply again after the close of business hours, etc. The integration of historic data was a nightmare, and I found it easier to manually enter the historic than use their tools. Their integration just did not work. For the customer contact page, they have all sorts of unused spaces, but yet have no field to put in extension numbers and notes next to a phone number. I was told to record this on another page and refer to this if need be. There is no way to integrate returned payments. When payments were returned NSF the program did strange things with the interest earned and could not balance. When I asked for an explanation, I was told to “plug” the number. No logical way to track critical dates. If a customer wants a payment to be held or a different amount taken, the program will only work if the payment dates and amounts are changed for all future payments. Then you must go through the whole process again to go back to the original dates and amounts. It does not allow for one time changes. I am the business owner and they were reluctant to deal with me for the onboarding, but instead requested that I hire someone to figure it out and teach me later. I found then very arrogant and so proud of their program that they did not accept shortfalls pointed out to them. They constantly alluded to the fact that they have been around for forty years. Do not sign up with “The Mortgage Office” ; they only want your money. You pay for 1 year upfront for a reason, because after a month you find out everything that was promised to you costs more is not doable. They sold us a $7,000 package that’s not even worth a dollar. We signed up to do commercial loan docs, but we were never able to actually prepare the docs. The system is very complex and you have to program everything yourself. None of this was mentioned to us when we signed up for the product, in fact they say they are one of the best companies for loan docs and the biggest hard money lenders use them. This is a lie and not true. Everything has been a lie from the day we signed up. We called to cancel after a month because the software is slow and not user friendly at all. Spoke to Eric, he is so rude and disrespectful, I asked him for a refund and he just laughed at me and said no refunds.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information The Mortgage Office Founded: 1978 United States www.themortgageoffice.com	Company Information eCheckTrac www.echecktrac.com
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Categories Loan Management Loan Origination Loan Servicing Mortgage and Loans	Categories Loan Servicing
Loan Servicing Features Accounting Management Amortization Schedule Application Management Auto Loans Automatic Funds Distribution Business Loans Collateral Tracking Collections Management Compliance Management Construction Loans Customer Database Fee Management Investor Management Loan Processing Student Loans Show More Features Loan Origination Features Amortization Schedule Audit Trail Closing Documents Compliance Management Customer Database Digital Signature Document Management Fee Management Loan Processing Online Application Mortgage and Loans Features Amortization Schedule Client Database Closing Documents Commercial Mortgages Contact Management Credit Reporting Customer Statements Document Management Electronic Applications Government Loans Loan Origination Loan Servicing Pipeline Management Pre-Qualification Refinance Management Residential Mortgages	Loan Servicing Features Accounting Management Amortization Schedule Application Management Auto Loans Automatic Funds Distribution Business Loans Collateral Tracking Collections Management Compliance Management Construction Loans Customer Database Fee Management Investor Management Loan Processing Student Loans
Integrations DigitalTax Connect Docusign Filogix Microsoft Word QuickBooks Online Usio Xactus360 View All 7 Integrations	Integrations DigitalTax Connect Docusign Filogix Microsoft Word QuickBooks Online Usio Xactus360
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