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About

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers whenever you want, wherever you work. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement on our website. The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.

About

Become a brand that builds lifelong loyalty by reaching your customers where they are. The Vibes platform intelligently automates engagement across Text, Mobile Wallet, Push, and App Inbox to natively deliver dynamic consumer experiences. Take action on your customer data. Identify individual customer attributes and behaviors that grow mobile attributed revenue through superior targeting of personalized experiences and data insights. Purpose-built for mobile engagement, Vibes native analytics suite delivers insights and reports you can trust. Get real-time performance data on audiences, campaigns, sentiment, revenue, benchmarks, and more. We’ve baked compliance into our platform and processes. Combining integrated prescriptive controls with program compliance reviews and direct carrier connections, Vibes aims to keep you in line with carrier, TCPA, GDPR, and CCPA regulations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small-medium businesses, enterprise

Audience

Companies of all sizes that want a customer engagement platform to engage customers on mobile

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$59 per month
All accounts come with unlimited users, unlimited contacts, and all features. Plan prices are based on volume of messages.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.2 / 5
features 3.5 / 5
design 3.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Being able to text keeps conversations. Transferred from Zipwhip easily. Price is competitive. Add new features at times/
  • Easy to use, great support staff, fairly priced, and highly productive We did a demo and got all our answers. Plus they didn't even try to get me in a contract, their product and service are their contract. How refreshing...
  • I like that it's easy to text multiple numbers at one time. I also like the ability to compose a template and use that template multiple times to multiple numbers. I work closely with HR and I help with our hiring process. Many of our applicants' voice mails on their cell phones are either not set up, or their voice mailbox is full. Many applicants screen their calls and just don't answer. But everyone checks their text messages and is more likely to respond to a text message rather than answer a call. It's easy to keep track of things.
  • I like that different profiles can be set so that in the office we can see who has responded to whom.

Cons

  • We are Zipwhip customers so a big drop off. Adding attachments is really poor compared to Zipwhip. And not being able to text to a group as little as 2 or 3 is ridiculous.
  • not many cons, they do exactly what they said, and I love that.
  • I don't like that you can't delete messages. They just fill up the page. That's the first thing I see when I open Text Request, a long list of old messages that I have already read and responded to. A lot of my messages are "no thank you". I would like to be able to quickly see useful messages. A lot of the messages are junk and I would like to be able to delete them and not archive them. I feel it's wasted space and time to have to keep scrolling through old and useless messages.
  • I don't like that when you search for a particular person, the options don't narrow down automatically (ie, without having to press enter on the search)

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Text Request
Founded: 2014
United States
www.textrequest.com

Company Information

Vibes
United States
www.vibes.com

Alternatives

Alternatives

Attentive

Attentive

Attentive Mobile
Falkon SMS

Falkon SMS

Falkon Systems

Categories

Categories

Mobile Marketing Features

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Political Campaign Features

Campaign Analysis
Conservative
Contact Management
Contribution Tracking
Demographic Data
Donor Targeting
Email Marketing
Event Calendar
Fundraising Management
Mapping
Non-Partisan
Online Payment Processing
Progressive
Staff Management
Volunteer Management
Voter Database

Mobile Marketing Features

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

Integrations

Acxiom Real Identity
Axis LMS
Clio
Constant Contact
Constant Contact Lead Gen & CRM
FranConnect
FunMobility DXP
HubSpot CRM
HubSpot Customer Platform
MSIGHTS
Mailchimp
Mindbody
Narvar
QuickBooks Online
Shift4Shop
Stackreaction
Sugar Connect
Zapier

Integrations

Acxiom Real Identity
Axis LMS
Clio
Constant Contact
Constant Contact Lead Gen & CRM
FranConnect
FunMobility DXP
HubSpot CRM
HubSpot Customer Platform
MSIGHTS
Mailchimp
Mindbody
Narvar
QuickBooks Online
Shift4Shop
Stackreaction
Sugar Connect
Zapier
Claim Text Request and update features and information
Claim Text Request and update features and information
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Claim Vibes and update features and information