SonicViewProvana
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Related Products
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About
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
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About
When you get that first call, you have no information about this caller, or which particular marketing effort generated this call. Without this info, how will you optimize your campaign and generated more leads? 71% of online leads generated are lost - just because the business doesn't call them on time. Sales followup calls are not tracked or monitored. Manual entry of daily sales calls into a CRM system is a big pain. You know how important service reminders and customer engagement calls are. Call tracking is simple. You'll get reports about which marketing channels and which campaign is generating the most number of calls just like the image you see here. Call tracking allows you to wisely allocate your budget in the channels and campaigns that matter the most. ConversationAnalytics records and accurately transcribes every call generated by your marketing.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
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Audience
Businesses that need an AI driven Insight solution for ad-driven phone calls
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$4000.00/one-time/user
Free Version
Free Trial
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Pricing
$39 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationProvana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
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Company InformationWaybeo
www.waybeo.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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Integrations
No info available.
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Integrations
No info available.
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