eGain Analytics

eGain Analytics

eGain Corporation
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About

A data science platform for life scientists. Translate your microbiome research into practical applications. Bring novel, safe and effective products to market faster. Integrate the right set of data science and collaboration tools, and achieve rapid advances in cancer therapeutics. Accelerate research, enable innovation and create value by adopting effective digital technology solutions to improve crop productivity. Import your small and big data. Organize according to our templates, or define your own schema. Our format inference algorithm synthesizes parsing functions and lets you override if needed, without coding. Use our interactive import screens or CLI for bulk imports. Your data is not just bytes. Solvuu automatically computes relevant summary statistics and generates rich interactive visualizations. Explore and gain insights into your data immediately; slice and dice as needed.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Scientists in search of a data science platform to manage, explore and share their research and data

Audience

Customer engagement platform for enterprises

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Solvuu
Founded: 2013
United States
solvuu.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Data Science Supported

Categories

Digital Analytics Supported

Integrations

Talkdesk Not Supported

Integrations

Talkdesk Supported
Claim Solvuu and update features and information
Claim Solvuu and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information