SmartKarrot vs. WalkMe Comparison


SmartKarrot SmartKarrot Inc	WalkMe	+	+
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About SmartKarrot is a cloud solution for Customer Success & Account Management, allowing teams to manage Customer Growth (Expansion, Retention & Renewal) with a platform focus on Intelligence & Automation. 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.	About Empower users to keep pace with technology by enabling true digital adoption. WalkMe’s Digital Adoption Platform (DAP) makes it effortless to use any software, website, or app. Combined with proactive, step-by-step guidance, our comprehensive solution analyzes and automates processes so users can complete tasks easily in the moment of need.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience SaaS, Enterprises, B2B Apps,	Audience Organizations of all sizes
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Pricing shared after discussions. Available in 2 Models: (A) - Outcome-based pricing linked to your success.Leverage the option of unlimited users. (B) - Customized Pricing based on specific client needs. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information SmartKarrot Inc Founded: 2018 United States www.smartkarrot.com	Company Information WalkMe Founded: 2011 United States www.walkme.com
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Categories Customer Engagement Supported Customer Onboarding Supported Customer Retention Supported Customer Success Supported	Categories Customer Engagement Supported Customer Experience Supported Customer Onboarding Supported Digital Adoption Platforms Supported Experience Management Supported Mobile App Optimization Supported Software Documentation Supported
Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Supported Show More Features Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Supported	Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Not Supported Community Management Not Supported Content Syndication Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Digital Adoption Platforms Features Audience Segmentation Supported Content Creation Supported Contextual Guidance Supported Data Validation Not Supported In-App Training Supported Launch Management Supported Multi-Language Not Supported Self Service Tools Supported Surveys & Feedback Supported User Onboarding Supported Experience Management Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Not Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported
Integrations AlayaCare Not Supported Amazon EC2 Supported Amazon Web Services (AWS) Supported AppBilling Not Supported AppHelp Not Supported AppInsights Not Supported AppMarket Not Supported AppReseller Not Supported AppWise Not Supported Asana Supported Cornerstone Saba Not Supported Microsoft Excel Supported Microsoft Outlook Supported Microsoft Word Supported Parsey Not Supported SAP Store Not Supported Salesforce Supported Slack Supported Stripe Supported Toonimo Not Supported Show More Integrations View All 9 Integrations	Integrations AlayaCare Supported Amazon EC2 Not Supported Amazon Web Services (AWS) Not Supported AppBilling Supported AppHelp Supported AppInsights Supported AppMarket Supported AppReseller Supported AppWise Supported Asana Not Supported Cornerstone Saba Supported Microsoft Excel Not Supported Microsoft Outlook Not Supported Microsoft Word Not Supported Parsey Supported SAP Store Supported Salesforce Not Supported Slack Not Supported Stripe Not Supported Toonimo Supported Show More Integrations View All 11 Integrations
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