Silverware vs. UrbanPiper Comparison


Silverware	UrbanPiper	+	+
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About Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.		About No more juggling multiple dashboards. UrbanPiper's POS integrations allow you to manage orders from Swiggy, Zomato, UberEats, Talabat, and others straight from your existing POS. Streamline your operations, reduce missed orders and avoid errors by managing all your online orders on one screen directly from your POS. Manage all your online orders on one screen. Control your menu across all platforms with ease. Save time and improve labor efficiency at your restaurant. Update your menu across all channels in real-time with just one click. Manage your stock across all outlets in real-time. Make cancellations a thing of the past. Update your stock across all channels in real-time to drive down cancellations and improve customer experience. Make key decisions based on actionable business data. UrbanPiper's centralized reporting dashboard keeps you informed of operational and sales data so you can get a 360-degree analysis of your business and focus on what matters the most.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.		Audience Restaurants interested in a solution designed to help them manage their food delivery channels on one dashboard
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $49.00/month Free Version Not Supported Free Trial Not Supported		Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.1 / 5 ease 4.4 / 5 features 4.2 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me. I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems. I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports. All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on. The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff. Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget. User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Silverware Founded: 1992 Canada www.silverwarepos.com		Company Information UrbanPiper India www.urbanpiper.com
Alternatives Arryved		Alternatives Hubster
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Union POS Union		Bikky
PAR PAR Technology		MarketMan Marketman
Crunchtime View All		APICBASE View All
Categories Food Service Analytics Supported Point of Sale Supported Restaurant Data Analytics Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported		Categories Food Service Analytics Supported Restaurant Data Analytics Supported Restaurant Management Supported
Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Supported Inventory Management Supported Kitchen Management Supported Menu Management Supported Payroll Management Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Show More Features Point of Sale Features Barcode Scanning Not Supported Commission Management Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Restaurant POS Features Delivery Management Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Supported Mobile Access Not Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported
Integrations 7shifts Supported Aloha Cloud by NCR Voyix Not Supported Ameego Supported Crave Supported Deliveroo Not Supported Deyafa POS Not Supported Flipdish Supported HubWorks Retail Task Management System Supported Incentivio Supported Maestro PMS Supported MarketMan Supported MealPe Not Supported Microsoft 365 Not Supported Mirada XD Supported Navi Supported Shogo Supported SlickPOS Not Supported Uber Eats Not Supported ValueLink Appraisal Management Supported Zip Forecasting Supported Show More Integrations View All 28 Integrations		Integrations 7shifts Not Supported Aloha Cloud by NCR Voyix Supported Ameego Not Supported Crave Not Supported Deliveroo Supported Deyafa POS Supported Flipdish Not Supported HubWorks Retail Task Management System Not Supported Incentivio Not Supported Maestro PMS Not Supported MarketMan Not Supported MealPe Supported Microsoft 365 Supported Mirada XD Not Supported Navi Not Supported Shogo Not Supported SlickPOS Supported Uber Eats Supported ValueLink Appraisal Management Not Supported Zip Forecasting Not Supported Show More Integrations View All 17 Integrations
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