Silverware vs. Simphony POS Comparison


Silverware	Simphony POS Oracle	+	+
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About Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.		About The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device. Simphony helps restaurants deliver superb service through billions of transactions a year. Its cloud flexibility, powerful integration ecosystem, and affordable monthly pricing plans help it fit the unique needs of single-location restaurants and global enterprise chains across 180 countries. Simphony puts engaging, real-time information at the fingertips of your customers and your staff. Ordering is intuitive. Kitchen communication is instant. Updates to daily specials, menu details, and personalized promotions are delivered to each touchpoint automatically.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.		Audience Restaurants and businesses in need of a complete restaurant operating system solution
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $49.00/month Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.1 / 5 ease 4.4 / 5 features 4.2 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews		Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
Pros from Real Users Pros They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me. I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems. I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports. All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on. The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff. Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget. User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.		Pros & Cons from Real Users Pros There is nothing this product does that is not done equally well by a competitor. Save yourself the money and don't buy this product. Cons The list is extensive and holds everything from basic support to the fact that this product does not allow your staff to do the simple things well.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Silverware Founded: 1992 Canada www.silverwarepos.com		Company Information Oracle Founded: 1977 United States www.oracle.com/industries/food-beverage/restaurant-pos-systems/simphony-pos/
Alternatives Arryved		Alternatives Silverware
Squirrel POS Squirrel Systems		Asseco BLUEGASTRO Asseco Solutions, a.s.
Union POS Union		Posist Posist
PAR PAR Technology		LimeTray
Crunchtime View All		JAMIX Jamix View All
Categories Food Service Analytics Point of Sale Restaurant Data Analytics Restaurant Inventory Management Restaurant Management Restaurant POS		Categories Bar POS Cloud Kitchen Management Food Delivery Food Service Management Point of Sale Recipe Costing Restaurant Management Restaurant POS
Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Restaurant Management Features Billing & Invoicing Built-in Accounting Employee Management Food Costing Inventory Management Kitchen Management Menu Management Payroll Management Point of Sale (POS) Reporting/Analytics Reservations Management Sales Tracking Table Management Wait List Management Waitstaff Management Restaurant POS Features Delivery Management Gift Card Management Inventory Management Loyalty Program Mobile Access Online Ordering Order Management Reporting/Analytics Separate Checks Split Checks Table Management Tips Management		Show More Features Recipe Costing Features Analytics/Reporting Demand Planning Inventory Management Menu Management Nutrition/Allergen Management Online Ordering Point of Sale Recipe Management
Integrations Atlas Direct Tips Flipdish SevenRooms Yellow Dog Inventory Ameego Givex Incentivio Maestro PMS MarketMan Mirada XD Navi OPERA Cloud Central Oracle MICROS Gift and Loyalty Oracle MICROS Labor Management Push Operations Shogo SynergySuite TableRes ValueLink Appraisal Management eCard Systems Show More Integrations View All 28 Integrations		Integrations Atlas Direct Tips Flipdish SevenRooms Yellow Dog Inventory Ameego Givex Incentivio Maestro PMS MarketMan Mirada XD Navi OPERA Cloud Central Oracle MICROS Gift and Loyalty Oracle MICROS Labor Management Push Operations Shogo SynergySuite TableRes ValueLink Appraisal Management eCard Systems Show More Integrations View All 21 Integrations
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