Silverware
Simphony POS

Simphony POS

Oracle
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About

Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.

About

The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device. Simphony helps restaurants deliver superb service through billions of transactions a year. Its cloud flexibility, powerful integration ecosystem, and affordable monthly pricing plans help it fit the unique needs of single-location restaurants and global enterprise chains across 180 countries. Simphony puts engaging, real-time information at the fingertips of your customers and your staff. Ordering is intuitive. Kitchen communication is instant. Updates to daily specials, menu details, and personalized promotions are delivered to each touchpoint automatically.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.

Audience

Restaurants and businesses in need of a complete restaurant operating system solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Play Video Silverware: Advanced Hospitality Technology Silverware: GuestX Silverware: Mobile Device Silverware: Mobile App Silverware: Heartbeat Analytics Dashboard Silverware: Fixed POS View more images or videos

Screenshots and Videos

Play Video Simphony POS Screenshot 1 Simphony POS Screenshot 1 View more images or videos

Pricing

$49.00/month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.1 / 5
ease 4.4 / 5
features 4.2 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros from Real Users

Pros

  • They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me.
  • I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems.
  • I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports.
  • All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on.
  • The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff.
  • Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout
  • All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget.
  • User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support
  • Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.

Pros & Cons from Real Users

Pros

  • There is nothing this product does that is not done equally well by a competitor. Save yourself the money and don't buy this product.

Cons

  • The list is extensive and holds everything from basic support to the fact that this product does not allow your staff to do the simple things well.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Silverware
Founded: 1992
Canada
www.silverwarepos.com

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/industries/food-beverage/restaurant-pos-systems/simphony-pos/

Alternatives

Arryved

Arryved

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Categories

Food Service Analytics Supported
Point of Sale Supported
Restaurant Data Analytics Supported
Restaurant Inventory Management Supported
Restaurant Management Supported
Restaurant POS Supported

Categories

Bar POS Supported
Cloud Kitchen Management Supported
Food Delivery Supported
Food Service Management Supported
Point of Sale Supported
Recipe Costing Supported
Restaurant Management Supported
Restaurant POS Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Not Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported
Show More Features

Recipe Costing Features

Analytics/Reporting Supported
Demand Planning Supported
Inventory Management Supported
Menu Management Supported
Nutrition/Allergen Management Supported
Online Ordering Supported
Point of Sale Supported
Recipe Management Supported

Integrations

Atlas Direct Tips Supported
Flipdish Supported
SevenRooms Supported
Yellow Dog Inventory Supported
Access Procure Wizard Supported
Adaco Supported
Incentivio Supported
Maestro PMS Supported
MarketMan Supported
Mirada XD Supported
Navi Supported
PouchNATION Not Supported
STEM Not Supported
Servme Not Supported
TimeShareWare Not Supported
TipHaus Not Supported
ValueLink Appraisal Management Supported
Venga Supported
WebRezPro Supported
eCard Systems Supported
Show More Integrations
View All 28 Integrations

Integrations

Atlas Direct Tips Supported
Flipdish Supported
SevenRooms Supported
Yellow Dog Inventory Supported
Access Procure Wizard Not Supported
Adaco Not Supported
Incentivio Not Supported
Maestro PMS Not Supported
MarketMan Not Supported
Mirada XD Not Supported
Navi Not Supported
PouchNATION Supported
STEM Supported
Servme Supported
TimeShareWare Supported
TipHaus Supported
ValueLink Appraisal Management Not Supported
Venga Not Supported
WebRezPro Not Supported
eCard Systems Not Supported
Show More Integrations
View All 22 Integrations
Claim Simphony POS and update features and information
Claim Simphony POS and update features and information