ShopKeep

ShopKeep

Lightspeed
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About

ShopKeep’s #1-rated POS system gives small business owners all of the point of sale features they need to skyrocket revenue and productivity. Future-proof your business with Lightspeed’s one-stop commerce platform. Lightspeed powers retailers and restaurants in over 100 countries. ShopKeep has been helping business owners thrive since 2008. In 2020, we joined Lightspeed and became ShopKeep by Lightspeed. Now we have more resources and the ability to accelerate product innovation. ShopKeep POS isn’t going anywhere, and the success of your business is still our top priority.

About

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small to medium-sized organizations in the retail, restaurant, and bar industries in the USA

Audience

Full service or quick service restaurants, bars and clubs, food trucks, and brewery businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version
Free Trial

Pricing

$69.99 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.3 / 5
ease 4.3 / 5
features 4.2 / 5
design 4.2 / 5
support 3.9 / 5

Pros & Cons from Real Users

Pros

  • I love ShopKeep they are an amazingly easy POS system with many benefits including, inventory tracking, easy to print UPC's, purchases, returns all at a really great month to month price.

Cons

  • If I have to dislike something about ShopKeep it may be that after the 2 hour tutorial for setting ShopKeep up your kind of left hanging by customer service.

Pros & Cons from Real Users

Pros

  • Software is the only positive part of the misadventure Their company is not a reflection of this software BEWARE
  • Good price for pos system for us. Ease of use for us, but for loyalty kinda confusing. Okay customer service.
  • Easy to use, Easy to program, Convenient, user friendly, Can be managed on iPad and on laptop/computer for back office.
  • Excellent customer service and very knowledgeable quick response time. Apple based hardware and software.
  • This is a great company to work with. They solve problems fast and efficiently. Highly recommend them for any business.

Cons

  • Horrible experience with TouchBistro We ran TouchBistro in our restaurant and it cost us far more in stress than in money. Their business model is to lock you up in infinite contracts, they dont respect or follow mexican laws. They charge IVA tax but dont deliver CFDI receipts, the tax invoice required by Mexican law. What the salesperson told us about cancelling is not what the contract says. No adhesion contract registered with PROFECO, the Mexican consumer authority. The contract names TouchBistro Inc. in Toronto as the provider, but the invoices come from TouchBistro Mexico. They changed the terms and conditions in the middle of our contract. We cancelled in writing and on time. They refused it and kept invoicing. The model is a 24 month lock in with automatic renewal, and you pay out the rest of the term if you want out. Read the whole contract before you sign anything with them. Better yet, look elsewhere. The software is not worth the headache.
  • Online ordering needs to improve for charge back issues. Loyalty kinda confusing. No actual personal support that comes to the restaurant.
  • Each products has its additional add-ons priced differently, would be nice if there was a reasonably priced packages which would include the add-on products so that we could use only one system rather than multiple ones.
  • They dropped the menu board support recently, so we need to find an alternative software.
  • We have not found anything that needs improvement at his time.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lightspeed
Founded: 2008
United States
www.shopkeep.com

Company Information

TouchBistro
Founded: 2011
United States
www.touchbistro.com

Alternatives

Alternatives

Toast POS

Toast POS

Toast, Inc.
Rezku Point of Sale

Rezku Point of Sale

Guest Innovations
Toast POS

Toast POS

Toast, Inc.
Lightspeed Retail

Lightspeed Retail

Lightspeed
OVVI POS

OVVI POS

OVVI
DSO RESTAURANTS 8.0

DSO RESTAURANTS 8.0

DSO SOFTWARE

Categories

Categories

Bar POS Features

Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant POS Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Bakery Features

Accounting Management
Customer Management
Inventory Management
Labor Cost Calculator
Nutrition & Ingredient Labels
Nutrition Analysis
Production Management
Recipe / Formula Costing
Recipe / Formula Management
Sales History
Sales Management

Convenience Store Features

Deli / Restaurant Management
Employee Management
Fuel Management
Fuel POS
Grocery POS
Inventory Management
Lottery Management
Loyalty Program
Multi-Store
Price Book
Retail Management
Single Store

Florist Features

Automated Card Printing
Customer Account Profiles
Delivery Tracking
Order Management
Production Tracking
Stem Counting

Garden Center Features

Billing & Invoicing
Customer Management
Inventory Management
Purchase Order Management
Returns Management

Jewelry Store Management Features

Appraisal Management
Commission Management
Consignments
Customer Purchase History
Jewelry Design
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Retail Management Features

Commission Management
CRM
eCommerce
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management

Bar POS Features

Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant POS Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Menu Features

Color-Coding / Upselling Tools
Digital Signage / Menu Boards
Kiosk Menus
Menu Design Tools
Menu Item Management
POS Integration
Pre-Made Menu Templates
Printed/Paper Menus
QR Code Menus
Tablet Menus

Integrations

Freedom Merchants
MarginEdge
QuickBooks Online
QuickBooks Online Advanced
Stax
Womply
eCard Systems
7shifts
AllayPay
CDGcommerce
COGS-Well
Flipdish
HubWorks Retail Task Management System
KayaPush
PayPal
Rambox
Shogo
Square for Retail
Tanda
Zip Forecasting

Integrations

Freedom Merchants
MarginEdge
QuickBooks Online
QuickBooks Online Advanced
Stax
Womply
eCard Systems
7shifts
AllayPay
CDGcommerce
COGS-Well
Flipdish
HubWorks Retail Task Management System
KayaPush
PayPal
Rambox
Shogo
Square for Retail
Tanda
Zip Forecasting
Claim ShopKeep and update features and information
Claim ShopKeep and update features and information
Claim TouchBistro and update features and information
Claim TouchBistro and update features and information