eRAGGigaSpaces
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About
SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows.
Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation.
SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.
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About
GigaSpaces eRAG (Enterprise Retrieval Augmented Generation) is an AI-powered platform designed to enhance enterprise decision-making by enabling natural language interactions with structured data sources such as relational databases. Unlike traditional generative AI models that may produce inaccurate or "hallucinated" responses when dealing with structured data, eRAG employs deep semantic reasoning to accurately translate user queries into SQL, retrieve relevant data, and generate precise, context-aware answers. This approach ensures that responses are grounded in real-time, authoritative data, mitigating the risks associated with unverified AI outputs. eRAG seamlessly integrates with various data sources, allowing organizations to unlock the full potential of their existing data infrastructure. eRAG offers built-in governance features that monitor interactions to ensure compliance with regulations.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
SaaS, HealthCare, Financial Services, Education, Manufacturing
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Audience
Enterprises seeking a solution to empower their teams with accurate, real-time insights from structured data through natural language queries
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
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Training
Documentation
Supported
Webinars
Supported
Live Online
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In Person
Supported
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Company InformationSearchUnify
Founded: 2006
United States
www.searchunify.com
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Company InformationGigaSpaces
Founded: 2000
Israel
www.gigaspaces.com/products/erag
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Alternatives |
Alternatives |
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Categories |
Categories |
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Enterprise Search Features
AI / Machine Learning
Supported
eDiscovery
Supported
Faceted Search / Filtering
Supported
Full Text Search
Supported
Fuzzy Search
Supported
Indexing
Supported
Text Analytics
Supported
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Integrations
Adobe Experience Manager
Supported
Aha!
Supported
Amazon RDS
Not Supported
Confluence
Supported
Contentful
Supported
Docebo
Supported
Dropbox
Supported
GitHub
Supported
Google Cloud BigQuery
Not Supported
Guru
Supported
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Integrations
Adobe Experience Manager
Not Supported
Aha!
Not Supported
Amazon RDS
Supported
Confluence
Not Supported
Contentful
Not Supported
Docebo
Not Supported
Dropbox
Not Supported
GitHub
Not Supported
Google Cloud BigQuery
Supported
Guru
Not Supported
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