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About

Agentforce Automotive, formerly Automotive Cloud, is Salesforce’s AI-powered CRM platform built specifically for the automotive industry. It unifies driver and vehicle data to create a single, connected view across sales, service, and ownership experiences. Automotive Cloud enables teams to manage leases, warranties, claims, and service milestones within one centralized system. AI-driven alerts and recommendations help customer-facing employees take proactive action. The platform supports immersive, personalized driver experiences beyond the initial vehicle purchase. Integrated automation improves operational efficiency and productivity across dealerships and OEM networks. Agentforce Automotive empowers automotive brands to strengthen relationships, increase loyalty, and innovate faster.

About

Volie is a communication platform built specifically for automotive BDCs. It helps dealerships manage inbound and outbound calls, texts, and campaigns more efficiently. With real-time data syncing, customizable scripting, performance metrics, and AI-powered tools like Pulse, Volie ensures that every customer interaction is tracked, measured, and optimized, allowing BDC teams to drive more appointments and deliver a better customer experience. Unlike generic call center software, Volie is purpose-built for the automotive industry, especially service BDCs. Every feature is designed to address dealership-specific workflows, data, and performance growth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Automotive is ideal for automotive OEMs, dealerships, retailers, and captive finance organizations seeking an AI-powered CRM to unify driver and vehicle data, streamline operations, and deliver personalized ownership experiences

Audience

Automotive dealerships with a service and/or sales BDC.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.5 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/automotive/cloud/

Company Information

Volie
Founded: 2017
United States
www.volie.com

Alternatives

Yana Automotive Solution

Yana Automotive Solution

Technosoft Automotive

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incadea.dms

incadea
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PBS DMS

PBS Systems
Centra Auto

Centra Auto

Centra Hub
incadea.dms

incadea.dms

incadea
Centra Auto

Centra Auto

Centra Hub

Categories

Categories

Automotive CRM Features

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

AlertMiner
CDK Global
Collate
DriveCentric
ProMax Unlimited
Salesforce
VinSolutions Connect CRM
Xtime

Integrations

AlertMiner
CDK Global
Collate
DriveCentric
ProMax Unlimited
Salesforce
VinSolutions Connect CRM
Xtime
Claim Salesforce Agentforce Automotive and update features and information
Claim Salesforce Agentforce Automotive and update features and information
Claim Volie and update features and information
Claim Volie and update features and information