TripMaster

TripMaster

CTS Software
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About

With over a decade of proven results, RoutingBox is the industry-leading dispatching software built by NEMT experts for NEMT. Whether you have 1 or 100 vehicles RoutingBox's user-friendly platform saves your operation time and money by simplifying your scheduling, dispatching, & billing while providing you with cutting-edge features to streamline your day-to-day tasks. An all-in-one system, our software ensures you're always operating as efficiently as possible. Our included Driver App ensures communication between dispatch and driver is never lost. Everything we do is in-house. From software developers to our customer success team. That means our team is always familiar with your account and when you call you won't hear a robot or elevator music you get connected immediately to someone with one goal in mind, your success. We take the utmost care of you so that you can take the utmost care of your community. Come grow with us and book time today to speak with our team.

About

Industry-Leading NEMT & Paratransit Scheduling & Dispatching Software. TripMaster provides efficient, cost-effective NEMT, demand-response, and paratransit management tools. Supporting your paratransit and NEMT operations with user-friendly solutions. Since the beginning, TripMaster has been driven by our customers. Today it’s a full-service transit suite, including modules for: Automated scheduling, Powerful custom reporting, Integrated voice response, Mobile solutions and an automated vehicle locator, Web-based rider portal. CTS Software offers complete auditing support, manpower and vehicle resource management, cost control, payroll tracking, route management, statistical reporting, computer-assisted scheduling, electronic billing, and much more. We offer a 90-day, money-back guarantee: after a live demo to show you TripMaster, we set up your database and work with you to train the members of your staff, offering our full range of support and training.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

NEMT Providers, Non-Emergency Medical Transportation Providers, SPED Providers, Special Education Transportation Providers, Paratransit Providers, Disability Transportation Providers, Special Needs Transportation Providers

Audience

Public and private NEMT, demand-response, and paratransit providers in the US and Canada

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$250 (Up to 5 vehicles)
RoutingBox offers a fleet-based, unlimited trip pricing model that does not penalize transporters for earning more business each month. Learn more by visiting our website and scheduling time to speak with our team.
Free Version Not Supported
Free Trial Not Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.2 / 5
ease 4.2 / 5
features 4.8 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Robust broker integrations minimize the need for manual trip entry, reducing errors and saving time.
  • The platform is easy to use and quite helpful in keeping operations organized and improving overall workflow efficiency.
  • 1. Easy to manage trip scheduling and dispatch. 2. Routing tools help reduce manual work and errors. 3. Support team is responsive when issues arise
  • Easy-to-use/User-friendly. Great features like route optimization and booking portal for customers. Integrated with brokers. Customer Service team provides full training.

Cons

  • At first, reporting features may seem overwhelming.
  • Some users may not find the user interface appealing because it feels outdated in comparison to more recent platforms.
  • The interface feels a little outdated in comparison to more recent platforms
  • Design isn't the most modern looking but very easy to use platform.

Pros & Cons from Real Users

Pros

  • The Autoscheduler feature is an enormous timesaver. We also enjoy the ability to exclude certain riders from certain drivers, and the ability to set reminders when drivers' credentialing is getting close to expiring.
  • Ease of use and customer service. CTS has a knowledgeable and accessible customer service staff that has proven to be responsive.
  • The software is very easy to learn and user friendly. There are many reporting options that can be utilized to evaluate our transportation department's efficiency and assist us in improving our transportation services. The customer support has been great!
  • TripMaster is a game changer! The platform allows for out of the box thinking and creative options for increased ridership, better efficiency and more personalized services! From decreasing overtime, to higher passengers per hour, and everything in between, the options are unlimited. If you don’t know how, CTS team is always willing to go above and beyond to help achieve high standard goals or just getting back to the basics.
  • Easy to use for our dispatchers. Easy to use for our drivers. Excellent reporting capabilities. Easy to change trips "on the fly" Built in navigation. Pass Management. Great technical support. Auto Schedule.

Cons

  • Nothing comes to mind right away, as far as cons.
  • I'd like CTS to design and deploy a dashboard. A dashboard would allow users to view system stress, peak vehicles, and other important variables in live time.
  • No cons noted at this time. The software is meeting our needs currently.
  • Lots of options can be over whelming for new users with little technology experience. Dispatching/scheduling screen is hard to see on small screen.
  • Sometimes the auto scheduling module does not take in all the parameters required.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

RoutingBox
Founded: 2010
United States
www.routingbox.com

Company Information

CTS Software
Founded: 1982
United States
tripmastersoftware.com

Alternatives

Alternatives

NovusMED

NovusMED

Momentm
NovusMED

NovusMED

Momentm
NEMT Platform

NEMT Platform

Yamsol LLC
TaxiMobility

TaxiMobility

NDOT Technologies

Categories

NEMT Supported

Categories

NEMT Features

Automated Scheduling Supported
Billing and Invoicing Supported
Client Notifications Not Supported
Computer Aided Dispatch Supported
Customer Database Not Supported
Fuel Management Not Supported
Import / Export Data Supported
In-Vehicle Hardware Not Supported
Mileage Tracking Supported
Online Booking Not Supported
Order Management Not Supported
Reporting Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Supported
Order Management Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

NEMT Features

Automated Scheduling Supported
Billing and Invoicing Supported
Client Notifications Supported
Computer Aided Dispatch Supported
Customer Database Supported
Fuel Management Supported
Import / Export Data Supported
In-Vehicle Hardware Supported
Mileage Tracking Supported
Online Booking Supported
Order Management Supported
Reporting Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Supported
Mileage Tracking Supported
Order Management Not Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Public Transportation Features

Billing & Invoicing Supported
Dispatch Management Supported
Driver Data Supported
Driver Logs Supported
Fixed Route Management Supported
Mileage Tracking Supported
Multiple Route Support Supported
Paratransit Management Supported
Routing Supported
Scheduling Supported

Transportation Management Features

Billing & Invoicing Supported
Carrier Management Not Supported
Customer Management Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Supported
Load Management Not Supported
Order Management Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Integrations

Cal ID Supported
Google Maps Not Supported
Lyft Not Supported
Mapbox Not Supported
Microsoft Power BI Not Supported
NovusMED Not Supported

Integrations

Cal ID Not Supported
Google Maps Supported
Lyft Supported
Mapbox Supported
Microsoft Power BI Supported
NovusMED Supported
Claim RoutingBox and update features and information
Claim RoutingBox and update features and information
Claim TripMaster and update features and information
Claim TripMaster and update features and information