TripMaster

TripMaster

CTS Software
+
+

Related Products

  • RouteGenie
    49 Ratings
    Visit Website
  • NovusMED
    1 Rating
    Visit Website
  • Moovs
    36 Ratings
    Visit Website
  • CXT Software
    70 Ratings
    Visit Website
  • Trinium TMS
    1 Rating
    Visit Website
  • Descartes Fleet Performance Management
    28 Ratings
    Visit Website
  • Detrack
    148 Ratings
    Visit Website
  • JOpt.TourOptimizer
    10 Ratings
    Visit Website
  • WEX Field Service Management
    67 Ratings
    Visit Website
  • Resco Field Service+
    4 Ratings
    Visit Website

About

With over a decade of proven results, RoutingBox is the industry-leading dispatching software built by NEMT experts for NEMT. Whether you have 1 or 100 vehicles RoutingBox's user-friendly platform saves your operation time and money by simplifying your scheduling, dispatching, & billing while providing you with cutting-edge features to streamline your day-to-day tasks. An all-in-one system, our software ensures you're always operating as efficiently as possible. Our included Driver App ensures communication between dispatch and driver is never lost. Everything we do is in-house. From software developers to our customer success team. That means our team is always familiar with your account and when you call you won't hear a robot or elevator music you get connected immediately to someone with one goal in mind, your success. We take the utmost care of you so that you can take the utmost care of your community. Come grow with us and book time today to speak with our team.

About

Industry-Leading NEMT & Paratransit Scheduling & Dispatching Software. TripMaster provides efficient, cost-effective NEMT, demand-response, and paratransit management tools. Supporting your paratransit and NEMT operations with user-friendly solutions. Since the beginning, TripMaster has been driven by our customers. Today it’s a full-service transit suite, including modules for: Automated scheduling, Powerful custom reporting, Integrated voice response, Mobile solutions and an automated vehicle locator, Web-based rider portal. CTS Software offers complete auditing support, manpower and vehicle resource management, cost control, payroll tracking, route management, statistical reporting, computer-assisted scheduling, electronic billing, and much more. We offer a 90-day, money-back guarantee: after a live demo to show you TripMaster, we set up your database and work with you to train the members of your staff, offering our full range of support and training.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

NEMT Providers, Non-Emergency Medical Transportation Providers, SPED Providers, Special Education Transportation Providers, Paratransit Providers, Disability Transportation Providers, Special Needs Transportation Providers

Audience

Public and private NEMT, demand-response, and paratransit providers in the US and Canada

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$250 (Up to 5 vehicles)
RoutingBox offers a fleet-based, unlimited trip pricing model that does not penalize transporters for earning more business each month. Learn more by visiting our website and scheduling time to speak with our team.
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.2 / 5
ease 4.2 / 5
features 4.8 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Robust broker integrations minimize the need for manual trip entry, reducing errors and saving time.
  • The platform is easy to use and quite helpful in keeping operations organized and improving overall workflow efficiency.
  • 1. Easy to manage trip scheduling and dispatch. 2. Routing tools help reduce manual work and errors. 3. Support team is responsive when issues arise
  • Easy-to-use/User-friendly. Great features like route optimization and booking portal for customers. Integrated with brokers. Customer Service team provides full training.

Cons

  • At first, reporting features may seem overwhelming.
  • Some users may not find the user interface appealing because it feels outdated in comparison to more recent platforms.
  • The interface feels a little outdated in comparison to more recent platforms
  • Design isn't the most modern looking but very easy to use platform.

Pros & Cons from Real Users

Pros

  • The Autoscheduler feature is an enormous timesaver. We also enjoy the ability to exclude certain riders from certain drivers, and the ability to set reminders when drivers' credentialing is getting close to expiring.
  • Ease of use and customer service. CTS has a knowledgeable and accessible customer service staff that has proven to be responsive.
  • The software is very easy to learn and user friendly. There are many reporting options that can be utilized to evaluate our transportation department's efficiency and assist us in improving our transportation services. The customer support has been great!
  • TripMaster is a game changer! The platform allows for out of the box thinking and creative options for increased ridership, better efficiency and more personalized services! From decreasing overtime, to higher passengers per hour, and everything in between, the options are unlimited. If you don’t know how, CTS team is always willing to go above and beyond to help achieve high standard goals or just getting back to the basics.
  • Easy to use for our dispatchers. Easy to use for our drivers. Excellent reporting capabilities. Easy to change trips "on the fly" Built in navigation. Pass Management. Great technical support. Auto Schedule.

Cons

  • Nothing comes to mind right away, as far as cons.
  • I'd like CTS to design and deploy a dashboard. A dashboard would allow users to view system stress, peak vehicles, and other important variables in live time.
  • No cons noted at this time. The software is meeting our needs currently.
  • Lots of options can be over whelming for new users with little technology experience. Dispatching/scheduling screen is hard to see on small screen.
  • Sometimes the auto scheduling module does not take in all the parameters required.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RoutingBox
Founded: 2010
United States
www.routingbox.com

Company Information

CTS Software
Founded: 1982
United States
tripmastersoftware.com

Alternatives

NovusMED

NovusMED

Momentm

Alternatives

NovusMED

NovusMED

Momentm
NEMT Platform

NEMT Platform

Yamsol LLC
TaxiMobility

TaxiMobility

NDOT Technologies

Categories

Categories

NEMT Features

Automated Scheduling
Billing and Invoicing
Client Notifications
Computer Aided Dispatch
Customer Database
Fuel Management
Import / Export Data
In-Vehicle Hardware
Mileage Tracking
Online Booking
Order Management
Reporting
Routing
Scheduling
Vehicle Tracking

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

NEMT Features

Automated Scheduling
Billing and Invoicing
Client Notifications
Computer Aided Dispatch
Customer Database
Fuel Management
Import / Export Data
In-Vehicle Hardware
Mileage Tracking
Online Booking
Order Management
Reporting
Routing
Scheduling
Vehicle Tracking

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Public Transportation Features

Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling

Transportation Management Features

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Integrations

Cal ID
Google Maps
Lyft
Mapbox
Microsoft Power BI
NovusMED

Integrations

Cal ID
Google Maps
Lyft
Mapbox
Microsoft Power BI
NovusMED
Claim RoutingBox and update features and information
Claim RoutingBox and update features and information
Claim TripMaster and update features and information
Claim TripMaster and update features and information