Reviewshake vs. SmartCustomer Comparison


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		Related Products Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 5,192 Ratings Visit Website GetResponse GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. 1,798 Ratings Visit Website Bridge Bridge is an all-in-one LMS, skills, and talent and performance management system. The platform seamlessly integrates with existing HR tools, cutting hours of manual admin. Bridge empowers organizations to move beyond basic compliance checkboxes to create lasting and continuous upskilling that helps them stay ahead of the curve. Unlike traditional standalone LMSs, Bridge consolidates learning management, AI-powered skills mapping, and continuous performance reviews into a single ecosystem. By embedding structured 1on1 agendas, goal tracking, and career pathing into daily workflows, Bridge turns managers into coaches and drives employee-led growth. Bridge operates on a secure, scalable AWS cloud, comes with a top-rated mobile app for frontline workers, and is easy for admins and learners alike to use. 542 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website Haast Haast is the AI engine for marketing compliance. It deploys intelligent agents that automate manual compliance work - from content review to live website and social monitoring - so teams can move faster without increasing risk. Unlike traditional tools, Haast learns your organization’s risk tolerance and applies it consistently across every asset. Marketers can self-check and fix issues before publishing, while legal teams retain full oversight without becoming a bottleneck. Haast analyzes text, images, PDFs, video, and web content to detect real regulatory and brand risks, then suggests actionable fixes. It supports both pre-publication review and continuous monitoring across websites, social channels, and partner content. By embedding directly into existing workflows, Haast replaces slow, manual approval processes with scalable, automated compliance. 4 Ratings Visit Website Modento Our cloud-based, user-friendly patient communication and engagement platform is a truly all-in-one solution to the everyday needs of your dental practice. Our HIPAA-compliant dashboard offers best-in-class digital forms and consents, two-way patient communication, intraoffice communication, automated appointment reminders/confirmations/reviews/recalls, a customized app-based loyalty program, and much more! Modento seamlessly layers on top of your Practice Management System to improve your daily efficiency and save your staff hours of time scanning documents and making phone calls. Modento is helping offices across the country improve their case acceptance, acquire and retain more patients, and increase their profitability. Visit our website to schedule your free demo today and see how Modento can make your life easier. 495 Ratings Visit Website HR Partner HR Partner is a simple, all-inclusive online HR Management system for businesses with 20 to 500+ employees. It gives you everything you need to manage your HR processes and reduce the time spent on HR administration tasks. HR Partner includes: - Employee Records Management One secure place to store contact data, files, reviews, assets, and more - Leave Requests, Accruals & Approvals A simple, transparent process for employees and admin users - Onboarding & Training Checklists Assign a set of tasks for employees to check off, read, sign, upload or watch - Recruitment and Applicant Tracking Publish jobs and manage applicants with a visual tracking system - Employee Portal Empower team members the information and tools they need - Electronic Signatures Let employees or job applicants sign HR documents electronically -Plus a Lot More 100's more features including timesheets, library, organizational chart, and more. Start a free trial or request a demo! 205 Ratings Visit Website Digital WarRoom DWR eDiscovery allows legal professionals to process, analyze, review, and produce documents that are relevant to litigation and other legal disclosure obligations. Our tools allow easy ingestion and analysis of client and opposing party documents using a comprehensive set of document review features including AI search, keyword search, keyword highlighting, metadata filtering, marking documents, privilege log management, redactions, and a range of analysis tools to help users best understand their document corpus. TRAINING IS ALWAYS INCLUDED. All of our features are DIY, meaning the user can perform standard eDiscovery tasks on their own without the need for a consultant to intervene. DWR Pro ($1995-5995) is a software solution that can be downloaded to your local server. Our cloud subscriptions are billed per-GB for hosting with no other hidden fees. The entry-level Single Matter subscription starts at $250/month with fees that range form $10/GB/month to $1/GB/month. 55 Ratings Visit Website Insightful Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste. 1. Workforce Analytics: Measure workforce productivity, utilization, and performance 2. Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows 3. Work Intelligence: Measure AI adoption, usage, and ROI of your AI investments With Insightful, you can: • Understand how work happens across teams, processes, and AI • Spot drops in utilization and output early • Track AI adoption, usage, and business impact • Create a custom layout with widgets to see the metrics most relevant to your role • See where work slows, stalls, or creates rework across workflows • Compare performance across teams, roles, or locations • Use real activity data to review work and resolve disputes • Automate time tracking and reporting 621 Ratings Visit Website Pocomos Many of our customers have eliminated 8+ hours per day in redundant office work and saved thousands of dollars per month in fuel because of the automations you can leverage with Pocomos and our routing tools. Effortlessly keep track of your one-time and recurring jobs with our job pool and drag-and-drop scheduling tools. See your schedule, complete jobs, sign up new customers, and track chemicals from the convenience of your mobile device. Automate service notifications, follow-up messages, collection notices, review requests, and many other daily tasks to simplify running your business. Post payments, resend emails, upload and send attachments, two-way text, and much more from a powerful customer account. Use our Recruiting, Street-Level Lead Tracking, Area Management, Video Training, and Leaderboards to manage your Door-to-Door efforts. 45 Ratings Visit Website
About Reviewshake makes it easy to generate new reviews, and then manage, market and analyze them from one place. We make it as easy as possible for your customer to leave their review, by taking them to the precise place where they can write a review. This is important because the easier it is for them, the more reviews you get. A link that you can give customers or share on social media to start generating reviews - they simply select a site based on where you want reviews. Send an email or SMS to your customers asking them for feedback, individually, by uploading a CSV or fully automated. One place for you and your team to manage reviews. Real-time review notifications, so you never miss a review. Manage review responses from one place, with response templates. Build the ultimate social proof, showing off your reviews with embeddable widgets.	About SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that want to manage online reviews from one place and generate new customer reviews	Audience For businesses lookinh to source feedback and surface reviews across various channels
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $39 per month Free Version Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros Best team and development. They're constantly finding ways to improve based on their consumers feedback. Cons The old layout is difficult to navigate around and use.	Pros & Cons from Real Users Pros Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey. Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms. Cons It is a great portal with a very good inventory of reviews across the services and businesses. It worked great for me. Nothing to share about cons.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Reviewshake Founded: 2017 United States www.reviewshake.com	Company Information SmartCustomer Founded: 2006 United States www.smartcustomer.com
Alternatives Get More Reviews	Alternatives REVIEWS.io
Reviewflowz	Crozdesk
Ryviu	iLib
LocalImpact	GetReviews.ai
Flyte View All	AreTheyHappy View All
Categories Conversion Rate Optimization Supported Reputation Management Supported Review Management Supported	Categories AI Review Management Supported Conversion Rate Optimization Supported Product Review Supported Review Management Supported
Review Management Features Campaign Management Not Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported Show More Features Reputation Management Features Campaign Management Not Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Supported Social Media Monitoring Supported White Label Not Supported	Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported
Integrations Facebook Supported BigCommerce Not Supported Buy Real Media Not Supported Cloutly Not Supported G2 Supported Instagram Not Supported Integrately Supported Magento Not Supported OpenTable Supported Pabbly Connect Supported ProvenExpert.com Not Supported QuickBooks Online Not Supported Reviewsub Not Supported Shopify Not Supported Stackreaction Supported TrustRadius Supported Trustpilot Supported X (Twitter) Not Supported Show More Integrations View All 8 Integrations	Integrations Facebook Supported BigCommerce Supported Buy Real Media Supported Cloutly Supported G2 Not Supported Instagram Supported Integrately Not Supported Magento Supported OpenTable Not Supported Pabbly Connect Not Supported ProvenExpert.com Supported QuickBooks Online Supported Reviewsub Supported Shopify Supported Stackreaction Not Supported TrustRadius Not Supported Trustpilot Not Supported X (Twitter) Supported Show More Integrations View All 11 Integrations
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