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About

ReviewPoint helps you grow your business by engaging with your customers. Managing your online reviews and business profile shouldn’t be so hard. Our expert review managers make sure that your business looks just as great online as it does in person. By integrating directly with your CRM, PoS, or wherever your store contact information, we’re able to completely automate your review generation. We have hundreds of integrations and likely integrate with the software you use. Talk to your customers via text or email directly in ReviewPoint. Our discussion tool provides you with an all-in-one solution for managing customer communications. Empower your satisfied customers to share their voice and elevate your brand’s success. Rise to the top of your local market with more positive reviews through automated review requests. Prevent negative feedback from being posted publicly online. Work with a review manager to follow reputation management best practices.

About

Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to automatically contact their customers to get reviews

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$199.00 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 2.4 / 5
ease 4.0 / 5
features 3.6 / 5
design 4.0 / 5
support 2.4 / 5

Pros & Cons from Real Users

Pros

  • - Recognized consumer brand that many shoppers know and actively check - Centralized hub for collecting customer feedback in one place - Basic API access and embeddable widgets available for website integration
  • The popular review service. Well known brand for customers not only in Europe but in United Status too.
  • Trustpilot is a complete system to be able to consult complete reviews on any type of website or specific categories. The first thing I like is that Trustpilot has a wide variety of different categories where various customer experiences and reviews are stored from banks, clothing stores, furniture stores, pet stores and many more categories, this is great for the consumer can consult detailed reviews of a store before buying a product. TrustPilot allows you to filter recent or old reviews, allows you to filter information from companies and web pages, information such as domain, physical address of each company, details and history of each company. Trustpilot allows you to consult company information, this helps a lot to improve the confidence of potential customers who want to purchase a product or service.
  • Decent user interface, but that's about it. There's not much more to say here. The interface is nice but Trustpilot has huge issues otherwise.
  • Good website interface. Easy to read or provide review. Covers most of the software and websites. Decent amount of trusted reviews. Free to use.

Cons

  • - Publishes unverified negative reviews with zero proof of purchase, order history, or evidence of an actual customer relationship - Blocks businesses from inviting satisfied customers to review unless they pay a ~€500/month subscription - Company profiles cannot be deleted, permanently locking businesses into reputational exposure even after they stop using the service - Moderation enforces double standards: fake reviews from non-customers often stay published, while genuine reviews from real customers are removed - Freezes legitimate user accounts and rejects proof of purchase when flagging authentic feedback as fake - Poor technical value: basic API features and widgets are presented as premium innovations despite enterprise-level pricing - Creates a distorted ecosystem where angry voices are amplified for free and honest positive feedback is trapped behind a paywall
  • Violation of agreement and extortion from Trustpilot
  • Everything in Trustpilot is very good, it is a very complete platform to write and read new reviews about various web pages or physical sites such as restaurants or any place that you want to check about its reputation. Trustpilot's overall design is very good and works flawlessly, the review consulting and moderation time for each review is relatively short, posting in about 12-24 hours. I have never had any problems with Trustpilot.
  • In my opinion, there is little to no review moderation on Trustpilot. I believe you can find fake reviews on almost any product or service. They are easily spottable because they have little to do with the product or service being reviewed, or are all written in the same sort of template, which indicates the company wrote the reviews themselves.
  • A large amount of vague & silly one line reviews can also be found - It definitely needs to increase moderation to ensure quality control. No integration with LinkedIn - It should use LinkedIn as login source to fetch honest reviews.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ReviewPoint
United States
reviewpoint.com

Company Information

Trustpilot
Founded: 2007
Denmark
business.trustpilot.com

Alternatives

Rize

Rize

Rize Reviews

Alternatives

Categories

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Brand Management Features

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Integrations

Axis LMS
Mailchimp
Salesforce
Shopify
Avarup
Brixly
Cauliflower
HubSpot Customer Platform
JustAnotherPanel
Klaviyo
LevelUp
OnPrintShop
Remarkable Commerce
Repuso
Rule
Scanlo
Shift
Sprinklr
Tagembed
TrustLoop

Integrations

Axis LMS
Mailchimp
Salesforce
Shopify
Avarup
Brixly
Cauliflower
HubSpot Customer Platform
JustAnotherPanel
Klaviyo
LevelUp
OnPrintShop
Remarkable Commerce
Repuso
Rule
Scanlo
Shift
Sprinklr
Tagembed
TrustLoop
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