+
+

Related Products

  • LM-Kit.NET
    29 Ratings
    Visit Website
  • Couchbase
    412 Ratings
    Visit Website
  • Enterprise Bot
    23 Ratings
    Visit Website
  • Bright Data
    1,404 Ratings
    Visit Website
  • DataBuck
    6 Ratings
    Visit Website
  • Google Cloud BigQuery
    2,017 Ratings
    Visit Website
  • DataHub
    10 Ratings
    Visit Website
  • Teradata VantageCloud
    1,122 Ratings
    Visit Website
  • Google AI Studio
    30 Ratings
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website

About

Repustate provides world-class AI-powered semantic search, sentiment analysis and text analytics for organizations globally. It gives businesses the capability to decode terabytes of information and discover valuable, actionable, business insights more astutely than ever. From our esteemed clients in the Healthcare industry, to recognised leaders in Education, Banking or Governance, Repustate provides continuous deep dives into complex integrated data across industries. Our solution drives sentiment analysis and text analytics for social media listening, Voice of Customer (VOC), and video content analysis (VCA) across platforms. It encompasses the plethora of slangs, emojis and acronyms superseding the rules of formal language in social media. Whether it’s data from Youtube, IGTV, Facebook, Twitter or TikTok, or your own customer review forums, employee surveys, or EHRs, you can identify the critical aspects of your business precisely.

About

Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. Unlimited support for multi-channel survey initiatives, including call center, field services, retail, B2B, employee and online channels.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes in all industries that need a powerful sentiment analysis tool

Audience

Companies looking for a Customer Satisfaction solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$299 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Repustate
Founded: 2008
Canada
www.repustate.com

Company Information

eTouchPoint
Founded: 1999
United States
www.etouchpoint.com

Alternatives

Alternatives

Semantria

Semantria

Lexalytics
Delighted

Delighted

Qualtrics

Categories

Categories

Data Mining Features

Data Extraction
Data Visualization
Fraud Detection
Linked Data Management
Machine Learning
Predictive Modeling
Semantic Search
Statistical Analysis
Text Mining

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Social Media Analytics Tools Features

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

No info available.

Integrations

No info available.
Claim Repustate and update features and information
Claim Repustate and update features and information
Claim eTouchPoint and update features and information
Claim eTouchPoint and update features and information