Topbox

Topbox

Topbox, Inc.
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About

Use Relativity6 to Understand and Predict Customer Behavior. Identify and Keep your best customers. Cross-sell and Up-sell at the right time. Reduce monthly churn by .5 - 1%. Relativity6's Knowledge Graph is a massive data store used to contextualize customer behavior, outside of your internal data. The Knowledge Graph is built on a graph database with over 1.5TB of contextual data points, that help overcome challenges like data sparsity and uneven data sampling. Relativity6’s high performance, flexible infrastructure lets your team run experiments and learn fast without the heavy up-front investment. ‍ Trends and insights are surfaced quickly and our algorithms run on GPUs that rip through large datasets. Too many companies selling AI and Machine Learning try to hide everything behind the word "proprietary". But no one understands your business better than you. ‍ So we built Marvin as an open platform, designed to make it easy to collaborate with your data science team.

About

Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want to understand and predict customer behavior

Audience

Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Consumption-based model, based on the number of customer interactions that are processed annually
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Relativity6
Founded: 2016
United States
www.relativity6.com

Company Information

Topbox, Inc.
United States
topbox.io

Alternatives

Alternatives

Qymatix Predictive Sales

Qymatix Predictive Sales

Qymatix Solutions GmbH

Categories

Categories

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Apptentive Not Supported
Bazaarvoice Not Supported
Facebook Not Supported
Heymarket Not Supported
Instagram Not Supported
LivePerson Not Supported
Medallia Not Supported
Oracle Sales Not Supported
Oreka TR Not Supported
Qualtrics Customer Experience Not Supported
Quiq Not Supported
Reddit Not Supported
Salesforce Not Supported
Stella Connect Not Supported
X (Twitter) Not Supported

Integrations

Apptentive Supported
Bazaarvoice Supported
Facebook Supported
Heymarket Supported
Instagram Supported
LivePerson Supported
Medallia Supported
Oracle Sales Supported
Oreka TR Supported
Qualtrics Customer Experience Supported
Quiq Supported
Reddit Supported
Salesforce Supported
Stella Connect Supported
X (Twitter) Supported
Claim Relativity6 and update features and information
Claim Relativity6 and update features and information
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Claim Topbox and update features and information