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About

ReflexAI provides a suite of AI-powered tools for contact centers, crisis hotlines, customer service, and support teams to dramatically improve training, quality assurance, and performance at scale. The core modules are Prepare, which delivers hyper-realistic, dynamic role-play simulations (via text or voice) so agents can practice handling complex, sensitive, or high-stakes conversations (from customer service to crisis intervention) in a safe, risk-free environment, and Assure, which automates quality assurance by analyzing 100% of live voice or chat interactions and generating unbiased, consistent feedback and performance metrics across agents and conversations. With Prepare, organizations can configure custom simulation scenarios and scoring criteria in minutes using ReflexAI Studio, no coding or developer support needed, enabling new hires or existing staff to build empathy, communication skills, compliance, and confidence before they handle real interactions.

About

Seismic Learning (formerly Lessonly) is a team learning software used by modern sales and customer service teams to translate important work knowledge into lessons that boost productivity and maximize team performance. With Seismic Learning, organizations can quickly capture and share team knowledge, engage and improve skills through feedback, and measure and drive greater productivity. The platform offers unlimited lessons, a learning library, gradebook, PDF exporting, custom branding, and so much more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact center managers, crisis response teams, and customer support leaders interested in a tool to train and evaluate staff on high-stakes conversations, ensure consistent quality across all interactions, and scale training and QA without manual review bottlenecks

Audience

Sales and support teams at businesses of all types and sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Lessonly creates feedback loops, build lessons, rehearse real life scenarios, which helps team to learn, practice and do work in better way. It provides complete reporting solution which continuously improves our team training. It's a powerfully simple way to learn and practice. It works for customer service, sales and enterprise. Easily customisable with our company logo, fonts and images.

Cons

  • So far there is nothing I dislike about this software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ReflexAI
Founded: 2022
United States
www.reflexai.com

Company Information

Seismic
Founded: 2010
United States
seismic.com/products/seismic-learning/

Alternatives

Alternatives

TeamXP

TeamXP

Conducttr

Categories

Categories

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Learning Management Systems (LMS) Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
eCommerce
eLearning Companies
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing

Mobile Learning Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Certification Management
Content Management
Corporate / Business
eCommerce
Employee Training
Engagement Monitoring
Gamification
Media Management
Skills Tracking
Social Learning
Student Portal
Synchronous Learning
Testing / Assessments
Training Companies
Video Conferencing
Virtual Classroom

Onboarding Features

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Sales Coaching Features

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Enablement Features

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Integrations

BambooHR
Beam AI
Bold BI
Chorus by ZoomInfo
Fountain
Guru
Highspot
INTELIFI Background Checks
Namely
Salesforce
Seismic
SimpliField
Stitchflow
VidGrid
Watershed
Wufoo
Zapier
Zendesk
iorad

Integrations

BambooHR
Beam AI
Bold BI
Chorus by ZoomInfo
Fountain
Guru
Highspot
INTELIFI Background Checks
Namely
Salesforce
Seismic
SimpliField
Stitchflow
VidGrid
Watershed
Wufoo
Zapier
Zendesk
iorad
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