RecallMax vs. Tebra Comparison


RecallMax	Tebra	+	+
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About RecallMax™ helps you stay connected to your patients and get started with your recovery while non-essential service bans are still in place. Now is the time to prepare your practice and maximize your response once bans are lifted. With RecallMax™, you can start your COVID-19 recovery from home. RecallMax™ allows you to: Track and acquire automated lists of missed COVID-19 appointments. Stay connected to your patients through custom messaging options, including newsletters, email, and text chat. Make practice-wide announcements to keep your patients engaged during shutdowns and announce your return. Stay connected to your patients through custom messaging options, including newsletters, email, and text chat. Make practice-wide announcements to keep your patients engaged during shutdowns and announce your return. Scheduling strategies to quickly fill hygiene and restorative chairs once bans are lifted.	About Independent practices need complete solutions to maximize patient and provider well-being. While each Tebra product is purpose-built to modernize and optimize every step of the patient-practice journey, the combined platform delivers a complete operating system that provides added value for providers and patients alike. Power your connected practice with everything you need to attract new patients and keep current ones through the power of digital presence. Empower patients through every communication touchpoint and deliver a uniquely frictionless experience and convenient access that builds trust and a healthier practice. A modern, certified EHR solution built for the needs of today’s provider, delivering everything your practice needs. This includes robust charting, streamlined documentation, a comprehensive view of patients and their history, eRx, eLabs, telehealth, and more, allowing providers control of how they deliver care.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Dental offices looking for a Medical Scheduling solution	Audience Healthcare providers seeking a tool to modernize and optimize every step of the patient-practice journey
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $395 per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.1 / 5 ease 1.8 / 5 features 1.9 / 5 design 2.0 / 5 support 1.1 / 5 Read all reviews
	Pros & Cons from Real Users Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs. Nothing. System is difficult to use. Accounting is difficult. Support tries hard but their hands are tied by those above them. Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial. Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Everything, where do you want to start. Horrible customer service. Poor functionality, Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra. I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice. Terrible customer service. Help desk us unhelpful. SEO is not optimized. Website is not updated even once after GO-LIVE. Rude staff. Would never use this company again.
Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information RecallMax Founded: 2012 Canada www.recallmax.com	Company Information Tebra United States www.tebra.com
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H-Connect	EZDERM EHR EZDERM
Intiveo	AdvancedMD
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Categories Dental Supported Medical Scheduling Supported Patient Relationship Management (PRM) Supported	Categories Appointment Reminder Supported Care Coordination Supported Clinic Management Supported Clinical Documentation Supported e-Prescribing Supported Electronic Medical Records (EMR) Supported Health Insurance Supported Healthcare Claims Management Supported Medical Billing Supported Medical Practice Management Supported Medical Scheduling Supported Patient Engagement Supported Patient Intake Supported Patient Management Supported Patient Relationship Management (PRM) Supported Patient Scheduling Supported Revenue Cycle Management Supported Telemedicine Supported
Medical Scheduling Features Appointment Management Supported Billing & Invoicing Not Supported Drag & Drop Not Supported Facility Scheduling Not Supported Multi-Location Supported No-Show Tracking Supported On Call Scheduling Not Supported Patient Records Supported Patient Scheduling Supported Physician Management Not Supported Recurring Appointments Supported Self Service Portal Not Supported Staff Scheduling Not Supported Show More Features Dental Features Appointment Management Supported Appointment Reminders Supported Claims Management Not Supported Clinical Charting Not Supported Imaging Not Supported Inventory Management Not Supported Patient Account Management Supported Patient Billing Not Supported Patient Records Management Supported Treatment Planning Supported
Integrations DoctorConnect Not Supported FlowHealth Not Supported Medsender Not Supported Nexus EHR Not Supported QuickSlot Health Not Supported Recupra Not Supported ScribeHealth Not Supported	Integrations DoctorConnect Supported FlowHealth Supported Medsender Supported Nexus EHR Supported QuickSlot Health Supported Recupra Supported ScribeHealth Supported View All 7 Integrations
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