Wink AIAmbi Labs
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About
Automate the processes of your commercial network with a confidential B2B online store. Give your customers the freedom to shop in a B2B eCommerce shopping experience. Now you can reduce processing and order fulfillment times and speed up delivery times. Optimize access to your products thanks to the multimedia catalog with photos, product descriptions, prices, associated promos, data sheets, videos, stock and availability. The sales portal allows you to save time and money spent managing orders by email, WhatsApp or phone. Customers want to be informed and quickly buy the products they need. A B2B online store meets these expectations. Transform agents and salespeople into independent consultants and equip them with a dynamic and functional tool: Quista's B2B, integrated with the ERP / ERP software you already use, includes the ease of managing your agents, customers and sales managers from any device ( pc, mobile phone, tablet).
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About
Wink AI is a real-time sales assistant for teams that sell over the phone. It transcribes both sides of live calls in 30 languages tuned for phone audio and regional accents, then displays product suggestions based on the conversation, past orders, and a live catalog. Suggestions reflect stock, size, and price, include a brief explanation agents can share, and stay hidden when nothing fits. Agents can type requests during calls to find products without putting customers on hold. After each call, Wink creates a summary and scores it against the team's quality rubric. It pauses when the phone system pauses recording, redacts card numbers from transcripts, and supports agent single sign-on. Wink runs in a browser alongside the dialer, integrates with Five9, and has a Windows companion app that captures audio from other softphones. Retailers ShopLC and TJC use Wink with their personal shoppers.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Anyone searching for a powerful B2B eCommerce platform
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Audience
Retailers, e-commerce brands and contact centers whose agents sell products over the phone
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationQuista
Italy
www.quista.it/
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Company InformationAmbi Labs
Founded: 2025
United States
trywink.io
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