athenaIDX

athenaIDX

athenahealth
+
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About

QuickIntell provides AI agents for healthcare revenue-cycle operations. Its software supports medical coding, eligibility checks, prior authorizations, payer calls, claim-status follow-up, denial prevention and management, appeals, payment-posting exceptions, accounts-receivable follow-up, and patient communication. The platform combines automated workflows with human approvals, audit trails, and writebacks to electronic health record and practice-management systems. It serves hospitals, provider groups, and revenue-cycle management organizations seeking to reduce repetitive administrative work.

About

athenaIDX is a revenue cycle management solution that streamlines A/R and reduces the cost of collections with powerful automation tools. A revenue cycle management solution that reduces days in A/R and your cost to collect. Get paid faster, with less work, and at a lower cost with athenaIDX. Our revenue cycle management solution is optimized for large practices, health systems, billing services, and hospitals. It reduces A/R days and drives down the cost of collections by increasing automation, reducing redundancies, and fostering best practice workflows. Why do the most complex large practices, billing services, hospitals, and health systems love working with us? Because we know you’re not a cookie-cutter organization. Our RCM experts take the time to understand your unique needs and implement a solution with the right workflows to support your goals. It’s our tailored approach to RCM that helps hospitals achieve powerful financial outcomes.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hospitals, healthcare provider groups, and revenue-cycle management organizations.

Audience

Hospitals and health systems that need a revenue cycle management solution to reduce days in A/R and their cost to collect

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.0 / 5
support 1.5 / 5

Pros & Cons from Real Users

Pros

  • Organization / sorting ability. this box is asking for more than 100 characters to complete this answer. Unfortunately, there are no real PROs for this software. Needs an update badly... did this come out in the 1990s?!?!?! Because i was a teen then, and this set up would make sense for that time frame......
  • It looks like it's not awful. There might be a use case for a small practice that only manages one location with low patient load? But it's priced like enterprise software.

Cons

  • No easy way to do the following: add/remove dx codes, add/remove CPT codes, saving information, the way you review to update and save claims, will kick you out constantly, the viewing screens are awkward and not easy to find things. Changes / updates take multiple steps.
  • Inability to scale: Every location has to be built by Athena custom with a 120 day lead time. There is no way to make changes that apply everywhere without coding in an ancient language made in 1966 and last updated in 1995 (MUMPS). Users must be individually created in two separate locations and then manually within each environment. Athena can 'wipe, clean and recreate' an environment that duplicates an environment, but this process is rife with errors and is not reliable. It also requires specifically contacting Athena to have done. Modern systems don't have this problem. Out of date backend: Your organization will need to have developers who are familiar with a wildly out of date coding language in order to take advantage of their customization options using a 1970's style pre-DOS command prompt. Reporting is also out of date and requires accessing a second IDX exclusive program: Do you like Power BI? Too bad, you're using the Windows 95 era reporting suite housed in a separate website with separate user lists and permissions from the IDX program itself. Additionally, getting any modern reporting to work at scale is a herculean effort due to non-conformity in setup on Athena's end. Their SQL backend is a nightmare. Staff are either incapable or incompetent and take no responsibility: Many of the staff cannot make meaningful changes. It's clear that the program has been built by people who left long ago and the remaining people have no real idea of how to make changes to modernize the program. The staff wasn't familiar with Single Sign On authentication, the security standard that's been around for nearly 25 years. Staff said that Single Sign On was ready for rollout but didn't have it set up until weeks after software was rolled out. We deal with hundreds of vendors and this company is by far the worst from a capability, a modernization and competence standpoint. Support pricing: They're open 8-5 EST -- anything outside of that time is off hours support which starts at $1200 for the first hour and $250 for all hours after that. There are so many other things that this program gets wrong between being out of date and being set up by people with no standards who take no responsibility. We manage 50+ applications and this one is by far the worst we've ever seen.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

QuickIntell
quickintell.com

Company Information

athenahealth
Founded: 1997
United States
www.athenahealth.com/solutions/revenue-cycle-management

Alternatives

Alternatives

athenaOne

athenaOne

athenahealth
Altair

Altair

Altair Health
ARIA RCM Services

ARIA RCM Services

CompuGroup Medical US

Categories

Categories

Revenue Cycle Management Features

Accounts Receivable
Claims Management
Collections Management
EHR/EMR Integration
For Healthcare
ICD-10 Compliance
Insurance Verification
Medical Billing
Patient Portal
Patient Registration
Patient Scheduling
Payment Processing

Integrations

DOCTRIX
Hyland IDP

Integrations

DOCTRIX
Hyland IDP
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