eGain Analytics

eGain Analytics

eGain Corporation
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About

QSmap is a simple, intuitive way NetSuite users can geographically locate Customers, Prospects and Leads with an easy-to-use Map interface. The comprehensive set of tools allows users to easily locate, view and export segments of their data. With a simple google maps interface right inside your NetSuite instance you can plot your contact database on a map and slice and dice the data to glean insights on marketing, sales, operations, supply chain and much more. Use cases: - Customer Segmentation - Sales and marketing analytics - Sales territory management - Event planning - Supply chain optimisation - Real Estate planning

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

All organizations that use NetSuite as their contact database

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$70 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

QSmap
Founded: 2005
Canada
qsmap.net

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

WAERlinx

WAERlinx

Waer Systems
Iaso

Iaso

Bluesquare
Atlas

Atlas

Atlas.new

Categories

GIS

Categories

Integrations

NetSuite
Talkdesk

Integrations

NetSuite
Talkdesk
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