eGain AnalyticseGain Corporation
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Related Products
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About
QSmap is a simple, intuitive way NetSuite users can geographically locate Customers, Prospects and Leads with an easy-to-use Map interface. The comprehensive set of tools allows users to easily locate, view and export segments of their data.
With a simple google maps interface right inside your NetSuite instance you can plot your contact database on a map and slice and dice the data to glean insights on marketing, sales, operations, supply chain and much more.
Use cases:
- Customer Segmentation
- Sales and marketing analytics
- Sales territory management
- Event planning
- Supply chain optimisation
- Real Estate planning
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
All organizations that use NetSuite as their contact database
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$70 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationQSmap
Founded: 2005
Canada
qsmap.net
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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