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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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About
Record your screen and build step-by-step instructional videos you can pin to any website or software your team uses. Shoot a quick video of your screen and create your step-by-step instructions. Add written notes and edit a step without having to re-create a new video and shareable link. Pin your VidGuide to any online software or website your team uses or create groups and share it with your team. Avoid the painstaking process of creating written instructions. Create your step-by-step instructions faster with video. Give your team guidance that's easy to remember. Teach your team how they want to learn. Create quick step-by-step video instructions to show your team how to get things done. Turn your videos into step-by-step instructions and add any written notes. With our Flightpath technology, pin a VidGuide to any online software or website your team uses. Know who has watched your VidGuides and be sure your instructions are understood.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Contact centers
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Audience
Companies and anyone seeking a tool to record their screen and build step-by-step instructional videos
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$20
Free Version
Free Trial
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Pricing
$89 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Company InformationVidGuide
Canada
www.vidguide.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
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