About
PrimeCX is an AI-powered chatbot builder designed to enhance customer support, streamline lead generation, and facilitate appointment scheduling. Built for brands that aim to deliver instant, accurate, 24/7 customer service, PrimeCX enables companies to automate up to 80% of routine queries, significantly reducing the need for additional support staff. The platform integrates seamlessly with customer data, allowing chatbots to respond with precise, context-aware answers tailored to the user's inquiries. Additionally, PrimeCX chatbots support continuous engagement with clients, enhancing their experience while improving conversion rates. Businesses can easily deploy these chatbots without coding, making it an accessible tool for non-technical teams aiming to elevate customer interactions and automate key business processes. An ideal support bot needs to be able to respond to various customer queries instantly and with accuracy about your brand, products, policies, etc.
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About
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses in need of a scalable AI solution to automate customer support and increase engagement
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Audience
B2B companies
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$29 per month
Free Version
Free Trial
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Pricing
$59 per month per seat
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPrimeCX
United States
primecx.ai/
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Company InformationPylon
United States
usepylon.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Chatbot Features
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI Features
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management Features
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat Features
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
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Integrations
Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
Opsgenie
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Integrations
Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
Opsgenie
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