Preferred Patron Loyalty

Preferred Patron Loyalty

Preferred Patron Loyalty, LLC
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About

Preferred Patron Loyalty is the leading loyalty and gift card solution in the market. Designed for companies of all sizes, Preferred Patron provides incentive promotions, multi-channel marketing, visitor loyalty management, and gift card management capabilities within a suite. With Preferred Patron Loyalty, you can increase your engagement by leveraging e-mail and SMS to reach your customers. The solution incorporates incentive-based promotions, such as Coupons, Rewards, Appreciation, Recognition, Referral, Miss You, Cash Back, and more. Operate standalone or leverage one of our seamless integrations, including Square POS, VendHQ POS and Shopify ECommerce!

About

Runa offers digital value infrastructure that provides the tools you need to build embedded payout, reward and incentive experiences. The Runa Network provides a wide range of digital payout types including gift cards, prepaid cards, subscriptions, donations, cryptocurrencies and more. With Runa, companies can pay the people they serve in any form of digital value, anywhere, instantly. Runa’s infrastructure and network facilitate payouts, helping businesses expand their reach, retain their users, and modernize the way they manage and transfer money: instantly, internationally, and free of charge for the senders and the recipient.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

For small, medium, and large businesses across a wide range of industries. Suitable for business-to-business (B2B) and business-to-consumer (B2C) companies, independent merchants, communities, chain stores, and franchises.

Audience

Companies that want to pay and get paid by anyone, anywhere, instantly

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149/month
All Pricing USD
Monthly and Annual Plans Available
--------------------------------------------
Small Biz $149/mo
Premium $249/mo
Premium+ $349/mo
Free Version Not Supported
Free Trial Not Supported

Pricing

Free
Pricing is flexible - it depends on your business needs. Our self-service product is free to use.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.6 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • As a retail clothing store, we have a lot of competition. We wanted a loyalty program that would provide us with the flexibility to have various “stand-out” type promotions (not just the usual fair). The program also needed be extremely easy for our customers to sign up for and for our staff to use. Overall we are extremely happy that we chose Preferred Patron.
  • Easy launch and simple to use. Their kiosk hardware is solid and reliable. Our customer’s have taken well to this new program.

Cons

  • No complaints. We have been using the program for the last couple of years and just love the program.
  • My only negative is that I wasted a year using a different product because I simply did not know of this company first. It wasn't until a business associate recommended them and it's been fantastic since I switch to them.

Pros & Cons from Real Users

Pros

  • We wish we found Runa earlier. We spent a long time trying to work things through with an alternate vendor and it took more than a year! Getting things setup with Runa was very quick and the team have been supportive all of the way. They have great tech and systems.
  • I love how customizable Runa is! Their API makes it easy for our team to implement new gift card offerings to our users in no time!
  • I really like how easy the platform is to use. It is easy to navigate and find what you need to do. Any time I have required assistance, the Customer Support Team have always been really helpful and quick to respond.
  • You only pay for what you need. There's no subscription requirements. It's simple to use, with a nice clean interface and dashboard.
  • They have been an amazing partner. They supported us at every stage of our growth. Their system is easy and very easy to just run with. No hand holding needed.

Cons

  • Nothing. No issues. Everything has worked as intended.
  • Their support team used to be smaller and a bit more scattered, since their rebrand, they have really improved their support experience!!
  • I have not found any feature as yet that I feels needs improvement
  • Some other sites refund you the gift card if it's not redeemed - Runa doesn't offer this. However, the other sites require a monthly subscription.
  • As they are still newer, their catalog is not as big as the legacy players. They have been catching up on this.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Preferred Patron Loyalty, LLC
Founded: 2004
United States
www.preferredpatron.com

Company Information

Runa
Founded: 2016
United Kingdom
runa.io

Alternatives

Alternatives

Fivestars

Fivestars

Fivestars Loyalty

Categories

Customer Loyalty Supported
Gift Card Supported
Loyalty Management Supported

Categories

B2B Payment Supported
Corporate Gifting Supported
Gift Card Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Loyalty Features

Corporate Memberships Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported

Loyalty Management Features

CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported
White Label Supported

Employee Recognition Features

eCards Supported
Goals Not Supported
Leaderboards / Activity Tracking Not Supported
Manager-to-Peer Recognition Supported
Mention Management Not Supported
Nominations Not Supported
Peer-to-Peer Recognition Not Supported
Performance Management Not Supported
Rewards Catalog Supported
Rewards Points Not Supported
Social Recognition Not Supported

Integrations

Square POS Supported
WebRezPro Supported
WooCommerce Supported
YoRefer Not Supported
barnetPOS Supported

Integrations

Square POS Not Supported
WebRezPro Not Supported
WooCommerce Not Supported
YoRefer Supported
barnetPOS Not Supported
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Claim Preferred Patron Loyalty and update features and information
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