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About

Optimize your business with a single cloud-based platform that connects your care, services, and financial operations. Manage the change to PDPM with confidence and optimize your outcomes with transformational tools that drive a culture of continuous quality care. We've designed resources to guide you through a three step process to help face the new quality-driven world of PDGM with confidence. PointClickCare is the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care (LTPAC) and senior care industry. We are committed to helping our customers navigate the new realities of their markets with confidence. More than 21,000 skilled nursing facilities, senior living communities, and home health agencies rely on us every day to build innovative solutions that transform the way care is delivered.

About

Patient medical record retrieval is just a search away. The PRISMA health information search engine is here to bring together medical records from primary care providers, specialists, clinics, urgent care centers, and hospitals to create a searchable, timeline view of a patient’s health history. Our Customer Success Stories illustrate real-world applications of our healthcare IT. See how eClinicalWorks customers are achieving value-based care and improving healthcare. At eClinicalWorks, we are 5,000 employees dedicated to improving healthcare together with our customers. More than 130,000 physicians nationwide — and more than 850,000 medical professionals around the globe — rely upon our EHR software for comprehensive clinical documentation, along with solutions for telehealth, Population Health, Patient Engagement, and Revenue Cycle Management. Privately held, and driven by innovation and excellence, we have a single focus — providing our customers with secure, cloud-based solutions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Senior care facilities and senior living homes seeking a healthcare management solution

Audience

Healthcare providers

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$499.00/month/user
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 4.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 2.5 / 5
ease 3.5 / 5
features 4.0 / 5
design 4.0 / 5
support 2.5 / 5

Pros & Cons from Real Users

Pros

  • Love everything about PointClickCare. It has great reports, is easy to use, easy to add a patient. Fast, reliable. There isn't a thing I don't like. Plenty of features for the different departments.
  • Progress notes are easily made on patients. Alerts, such as a new medication, are easily noted so that following nurses are aware to watch for side effects.

Cons

  • I have zero complaints! I have never had any issues. I like the note section and the activity section. I can get everything I need.
  • When charting a medication that requires a nursing assessment such as when administering a pain medication, in addition to charting the medication was given, another screen pops up asking what their pain level was at on the 0-10 scale. There is an incredible lag before that screen pops up. If you click out and click back in a few times it may arrive but when you have 50 patients you are passing medications on, who has time for that. And you are asked the pain level for all their pain meds if you gave Tylenol and Morphine at the same time. There are multiple lags, because there are multiple medications that require an extra charting feature such as coumadin; their INR, any PRN medication; why are you giving it, Blood glucose checks; the result, insulin SQ administration; where did you give it, any injection, where did you give it. There is more but you get the idea. I'm not objecting to having to chart any of this. My objection is the lag time after clicking "yes" (indicating I gave the med) a white box pops up...and you wait....and wait...and wait... up to a minute sometimes, for the page to complete so you can chart the rest. For a busy nurse, this is unacceptable because one minute becomes one hour when you add up all the medications you are charting. Also, it's not easy to gather information about a patient. If you have been off a few days and you find you have a new patient, trying to look through their PCC chart to gather information about them is a lot of clicking that isn't intuitive...meaning one thing doesn't lead you to the next fluidly.

Pros & Cons from Real Users

Pros

  • I sold my practice 8 months ago and still billed monthly despite full transfer and weekly calls to cancel. Incredulously, even with screen sharing Suijin (their employee) found my account did not have the feature required for me to disconnect service and said no one could stop service for me… round and round we have gone. DO NOT USE THEM
  • I've been using eClinicalWorks for approximately 6 years. It has one of the best user interfaces I have found. Very user friendly. There are easy ways to make new templates and merge notes which saves a lot of time. Highly recommended.

Cons

  • Impossible to discontinue service so overbilled 8 months!!
  • When first starting I found it to be somewhat cumbersome. The layout took some time to get used to but once you get it, it works great.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

PointClickCare
Founded: 1995
Canada
www.pointclickcare.com

Company Information

eClinicalWorks
Founded: 1999
United States
www.eclinicalworks.com

Alternatives

MedRight

MedRight

CareRight Technologies, LLC

Alternatives

Eldermark

Eldermark

Eldermark Software
Service Center

Service Center

Office Ally
myUnity

myUnity

Netsmart Technologies
Foothold

Foothold

Foothold Technology
SHP for Skilled Nursing

SHP for Skilled Nursing

Strategic Healthcare Programs

Categories

Assisted Living Supported
Long Term Care Supported
Nursing Home Supported
Value-Based Care Supported
Wound Care Supported

Categories

Electronic Medical Records (EMR) Features

Appointment Management Not Supported
Charting Supported
Compliance Tracking Supported
E-Prescribing Supported
E/M Coding Not Supported
Handwriting Recognition Not Supported
HIPAA Compliant Not Supported
Integrated Telehealth Not Supported
Meaningful Use Certified Not Supported
MIPS Certified Not Supported
ONC-ATCB Certified Supported
Patient Portal Not Supported
Self Service Portal Supported
Voice Recognition Not Supported

Assisted Living Features

Admissions Management Supported
Billing & Invoicing Supported
Building Maintenance Not Supported
Care Planning Supported
Event / Activities Planning Not Supported
Incident Management Supported
Marketing / Lead Management Not Supported
Meal / Nutrition Management Not Supported
Medical Records Not Supported
Medication Tracking Supported
New Resident Assessment Not Supported
Resident Info Management Not Supported
Scheduling Not Supported
Staff Management Supported
Work Order Management Not Supported

Long Term Care Features

Claims Management Supported
Clinical Care Supported
EHR Supported
Electronic Health Record Supported
For Home Care Providers Not Supported
For Nursing Homes Supported
Geriatric Care Supported
MDS Review Supported
Patient Records Supported
Staff Scheduling Supported

Nursing Home Features

Billing & Invoicing Supported
Charting Supported
Electronic Signature Supported
Incident Management Supported
Meal / Nutrition Management Supported
Medication Tracking Supported
Patient Intake Supported
Referral Management Supported
Scheduling Supported

Electronic Medical Records (EMR) Features

Appointment Management Supported
Charting Supported
Compliance Tracking Supported
E-Prescribing Supported
E/M Coding Supported
Handwriting Recognition Supported
HIPAA Compliant Supported
Integrated Telehealth Not Supported
Meaningful Use Certified Supported
MIPS Certified Not Supported
ONC-ATCB Certified Supported
Patient Portal Supported
Self Service Portal Supported
Voice Recognition Supported

Revenue Cycle Management Features

Accounts Receivable Supported
Claims Management Supported
Collections Management Supported
EHR/EMR Integration Supported
For Healthcare Supported
ICD-10 Compliance Not Supported
Insurance Verification Supported
Medical Billing Supported
Patient Portal Supported
Patient Registration Not Supported
Patient Scheduling Supported
Payment Processing Supported

Integrations

Qvera Interface Engine Supported
RevMaxx AI Supported
ScribeHealth Supported
SecureRx Not Supported
Assort Health Not Supported
CGM LABDAQ Not Supported
Calvient Not Supported
CareBridge Not Supported
DOCTRIX Not Supported
DocSpera Not Supported
Forcura Supported
FrameworkLTC Supported
Greenspace Health Not Supported
GridSocial Not Supported
QuickSlot Health Not Supported
Relatient Not Supported
ReviewInc Not Supported
ServingIntel Supported
Viibrant Supported
eMenuCHOICE Supported

Integrations

Qvera Interface Engine Supported
RevMaxx AI Supported
ScribeHealth Supported
SecureRx Supported
Assort Health Supported
CGM LABDAQ Supported
Calvient Supported
CareBridge Supported
DOCTRIX Supported
DocSpera Supported
Forcura Not Supported
FrameworkLTC Not Supported
Greenspace Health Supported
GridSocial Supported
QuickSlot Health Supported
Relatient Supported
ReviewInc Supported
ServingIntel Not Supported
Viibrant Not Supported
eMenuCHOICE Not Supported
Claim PointClickCare and update features and information
Claim PointClickCare and update features and information
Claim eClinicalWorks and update features and information
Claim eClinicalWorks and update features and information