Visual Assistance

Visual Assistance

OptimaTech Limited
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About

Seamlessly eliminate paperwork from your factory and empower your workers with “on-the-job” digital guidance in the form of communication, work assistance, and training. Plutomen is your frontline worker’s ally. From simplified visual issue resolution in communication to digitized procedures through work instructions, and efficient training that reduces time and costs, we’ve got everything covered. Connect experts with frontline teams in real-time, gaining visibility into the field using smart glasses. Our solution seamlessly eliminates the distance barrier between your expert and technicians so that they can resolve visual issues faster. Eliminate paper-based processes. Digitize your frontline operational procedures using step-by-step work instructions & SOPs. Let your frontline workers self-assist themselves with training that is enhanced with 3D models, step-by-step instructions, audio, videos, and PDF files.

About

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Industrial enterprises requiring a tool to improve productivity, enable faster resolution, and reduce operational costs

Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

Cons

  • I am looking for an integration with my existing CRM

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Plutomen
India
pluto-men.com

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Plutomen Connect

Plutomen Connect

Plutomen Technologies
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
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Claim Plutomen and update features and information
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Claim Visual Assistance and update features and information