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About

Planhat is a Customer Success Platform built to make Customer Success simple. Planhat is beautiful and easy to use. It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality and features you would expect in a modern Customer Success Platform - the difference is in the design, usability and speed to implement.

About

Since 2014, UserIQ has helped businesses realize the full value of customer success by equipping teams with the product intelligence, customer insights, and user engagement tools needed to fight churn, grow the account, and align the entire business around users’ needs. UserIQ empowers CS teams to focus all departments on achieving users’ unique goals. With our platform, customer success becomes a business mindset, not just a function.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer Success teams, Sales teams, Management teams, Finance teams, Product teams

Audience

B2B SaaS Subscription Businesses

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Planhat
Founded: 2014
Sweden
www.planhat.com

Company Information

UserIQ
Founded: 2014
United States
www.useriq.com

Alternatives

Alternatives

Categories

Categories

Churn Prevention Supported
Customer Success Supported
Digital Analytics Supported
Product Analytics Supported
SaaS Management Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Customer Success Features

Account Alerts Not Supported
Account Management Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

SaaS Management Features

License Management Not Supported
Onboarding Supported
Renewal Management Not Supported
SaaS Operations Management Not Supported
Shadow IT Detection Not Supported
Spend Management Not Supported
Subscription Management Not Supported
Usage Tracking / Analytics Supported
Vendor Management Not Supported

Integrations

AccessOwl Supported
Aircall Supported
Freshdesk Supported
Gmail Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
InboxCRM by AppEQ Supported
Intercom Supported
Kleene Supported
Lantern Supported
Mailchimp Supported
Mailchimp Transactional Email (Mandrill) Supported
Microsoft Outlook Supported
Pendo Supported
Pipedrive Supported
Salesforce Supported
SatisMeter Supported
Slack Supported
Zendesk Supported

Integrations

AccessOwl Not Supported
Aircall Not Supported
Freshdesk Not Supported
Gmail Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
InboxCRM by AppEQ Not Supported
Intercom Not Supported
Kleene Not Supported
Lantern Not Supported
Mailchimp Not Supported
Mailchimp Transactional Email (Mandrill) Not Supported
Microsoft Outlook Not Supported
Pendo Not Supported
Pipedrive Not Supported
Salesforce Not Supported
SatisMeter Not Supported
Slack Not Supported
Zendesk Not Supported
Claim Planhat and update features and information
Claim Planhat and update features and information
Claim UserIQ and update features and information
Claim UserIQ and update features and information