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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

SentiLink's technology helps you combat synthetic fraud, a crime in which fake identities are created and used to defraud financial institutions and government agencies. Our real-time API identifies fake people during the application process and prevents them from hurting your bottom line. SentiLink leverages deep industry knowledge and proprietary, patent-pending soft-clustering technology to identify fraudulent applications by searching for statistical anomalies. The same fraudsters target multiple lenders. SentiLink can flag suspicious behavior to prevent your institution from being a victim. SentiLink's security program is audited annually and is EI3PA, SOC-2, and PCI compliant. We also regularly conduct security audits, vulnerability scans, and penetration tests to ensure compliance with security best practices and standards. SentiLink's customers can trust that their data is handled in a secure manner throughout its lifetime.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Organizations looking for a synthetic fraud solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

SentiLink
Founded: 2017
United States
www.sentilink.com

Alternatives

Alternatives

Fingerprint

Fingerprint

FingerprintJS
Diopter

Diopter

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SentiVeillance Server

SentiVeillance Server

Neurotechnology
SentiVeillance SDK

SentiVeillance SDK

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SentiMask SDK

SentiMask SDK

Neurotechnology

Categories

Categories

Integrations

Amazon Connect
Amazon Web Services (AWS)
Effectiv
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Effectiv
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
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