KoaSalesforce
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Related Products
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About
Patronus AI provides frontier AI labs with training data, tasks, and simulated environments for reinforcement learning. The company builds RL environments that replicate real-world digital workflows across software engineering, computer use, customer support, and financial services. Each environment pairs simulated applications with tasks and reward signals, so models can practice long-horizon, multi-step work under realistic conditions such as latency, interface changes, and unexpected pop-ups. Patronus AI also develops Digital World Models, AI models trained to predict how digital environments behave, which are used to generate and evolve training environments at scale as models improve. Its work spans reinforcement learning environments and digital world models for agents operating in software, supporting post-training, benchmarking, and evaluation of frontier AI models and agents.
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About
Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Frontier AI labs training and evaluating AI models and agents
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Audience
Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingCustom pricing based on project scope. Contact Patronus AI to discuss.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPatronus AI
Founded: 2023
United States
www.patronus.ai/
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
Not Supported
For eCommerce
Not Supported
For Healthcare
Not Supported
For Sales
Not Supported
Image Recognition
Not Supported
Machine Learning
Supported
Multi-Language
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Not Supported
Process/Workflow Automation
Not Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
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Integrations
NVIDIA Nemotron
Not Supported
Salesforce
Not Supported
Salesforce Agentforce
Not Supported
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Integrations
NVIDIA Nemotron
Supported
Salesforce
Supported
Salesforce Agentforce
Supported
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