Koa

Koa

Salesforce
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+

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About

Patronus AI provides frontier AI labs with training data, tasks, and simulated environments for reinforcement learning. The company builds RL environments that replicate real-world digital workflows across software engineering, computer use, customer support, and financial services. Each environment pairs simulated applications with tasks and reward signals, so models can practice long-horizon, multi-step work under realistic conditions such as latency, interface changes, and unexpected pop-ups. Patronus AI also develops Digital World Models, AI models trained to predict how digital environments behave, which are used to generate and evolve training environments at scale as models improve. Its work spans reinforcement learning environments and digital world models for agents operating in software, supporting post-training, benchmarking, and evaluation of frontier AI models and agents.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Frontier AI labs training and evaluating AI models and agents

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Custom pricing based on project scope. Contact Patronus AI to discuss.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Patronus AI
Founded: 2023
United States
www.patronus.ai/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

GLM-5.3

GLM-5.3

Z.ai

Alternatives

GLM-5

GLM-5

Z.ai
Nemotron 3

Nemotron 3

NVIDIA
LongCat-2.0

LongCat-2.0

LongCat
MiniMax M2.5

MiniMax M2.5

MiniMax

Categories

Categories

AI Models Supported

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Not Supported
For Healthcare Not Supported
For Sales Not Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Process/Workflow Automation Not Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Integrations

NVIDIA Nemotron Not Supported
Salesforce Not Supported
Salesforce Agentforce Not Supported

Integrations

NVIDIA Nemotron Supported
Salesforce Supported
Salesforce Agentforce Supported
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