WPReturns

WPReturns

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About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

About

WPReturns is a returns-management plugin for WooCommerce stores. Shoppers can request refunds, exchanges, or store credit through a customer-account page or guest portal, submit partial-quantity returns, and upload photos and videos. Store teams review and approve requests, set return rules, handle order cancellations, and track cases from a WordPress dashboard. The free version includes the guest portal, final-sale rules, and an EU withdrawal flow with acknowledgement emails and CSV-exportable records. Pro adds exchanges with price differences, warranty claims, store credit through coupons or DevDiggers Wallet, return labels through EasyPost or Shippo, fraud flags, analytics, a REST API, and webhooks. WPReturns stores return records in the store's WordPress database and is designed for WooCommerce merchants and agencies managing customer returns.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Audience

WooCommerce store owners and agencies that handle returns, exchanges and EU withdrawals

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$11 per month
Free Version Not Supported
Free Trial Supported

Pricing

$79/year
Free edition: $0 on any number of sites. Pro launch pricing through December 1, 2026: $79 for the first year on 1 site, then $99/year; $199 first year on 5 sites, then $249/year; $319 first year on 10 sites, then $399/year. No per-return fees.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Company Information

DevDiggers
India
wpreturns.com

Alternatives

Alternatives

QuickReturns

QuickReturns

Infoxen Technologies

Categories

Returns Management Supported

Categories

Returns Management Supported

Integrations

Shippo Supported
WooCommerce Supported
Axis LMS Supported
DSers Supported
Dianxiaomi Supported
EComposer Supported
FedEx Ship Manager Supported
Fera Supported
Flits Supported
Gorgias Supported
Judge.me Supported
Klaviyo Supported
PageFly Supported
Ryviu Supported
Sendcloud Supported
Shopify Email Supported
Shopify Flow Supported
Stamped Supported
Yotpo Supported
Zendesk Supported

Integrations

Shippo Supported
WooCommerce Supported
Axis LMS Not Supported
DSers Not Supported
Dianxiaomi Not Supported
EComposer Not Supported
FedEx Ship Manager Not Supported
Fera Not Supported
Flits Not Supported
Gorgias Not Supported
Judge.me Not Supported
Klaviyo Not Supported
PageFly Not Supported
Ryviu Not Supported
Sendcloud Not Supported
Shopify Email Not Supported
Shopify Flow Not Supported
Stamped Not Supported
Yotpo Not Supported
Zendesk Not Supported
Claim ParcelWILL and update features and information
Claim ParcelWILL and update features and information
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Claim WPReturns and update features and information