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About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

About

Enable seamless and profitable care & repair services. Elevate customer engagement, and watch your bottom line thrive. Prolong fits effortlessly into your existing systems with quick setup & instant benefits realization. Pilot after-sales ROI, secure a state-of-the-art post-purchase experience & increase product sustainability. Top brands trust Prolong because we are the best at increasing business value and boosting customer loyalty. Add up to 15% to the average purchase value thanks to maintenance services. Drive the path towards a circular economy and extend your product lifetime while bringing your CSR results to the next level. Boost your customer retention & increase loyalty by upgrading the post-purchase experience. Increase your product lifespans; less waste, and more value. Elevate your brand's commitment to sustainability by extending the lifespan of each product and reducing waste, all while championing a new era of consumer trust and loyalty.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Audience

Retailers in search of a tool to seamlessly launch, pilot, and scale impactful white-label care and repair services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$11 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Company Information

Prolong
Founded: 2023
France
prolong.io

Alternatives

Alternatives

UpOrder

UpOrder

UpOrder by Pantastic
Rewardz

Rewardz

ZepoteQ

Categories

Categories

Integrations

Axis LMS
CJdropshipping
CWILL
DSers
Dianxiaomi
EComposer
FedEx Ship Manager
Fera
Flits
GemPages
Gorgias
PageFly
Sendcloud
Shippo
Shopify
Stamped
UpOrder
Weglot
WooCommerce
Zendesk

Integrations

Axis LMS
CJdropshipping
CWILL
DSers
Dianxiaomi
EComposer
FedEx Ship Manager
Fera
Flits
GemPages
Gorgias
PageFly
Sendcloud
Shippo
Shopify
Stamped
UpOrder
Weglot
WooCommerce
Zendesk
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