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About

Gone are the days when next-day delivery was a retailer's USP. This is now an expectation of consumers and you therefore need to differentiate to stand out from your competitors to generate true customer loyalty. Primis is integrated with all well-known carrier networks, as well as those lesser-known newly emerging carriers. Further carrier integrations can also be achieved. At Primis, we consider the post-purchase stage of an ecommerce purchase as critical to a brand's success as having an intuitive and visually appealing ecommerce site. If you do not get the post-purchase stage right, you will push your customers away, increase your wismo costs, and miss out on a chance to delight your customers.

About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Users interested in a platform to increase interactions between the consumer and retailer

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$11 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PRIMIS
Founded: 2020
United Kingdom
primis.cx

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Alternatives

Alternatives

UpOrder

UpOrder

UpOrder by Pantastic

Categories

Categories

Integrations

Shopify
WooCommerce
Axis LMS
BigCommerce
CJdropshipping
CWILL
EComposer
Fera
Flits
GemPages
Gorgias
Growave
Klaviyo
Omnisend
ShipStation
Shippo
Shopify Plus
UPS Ready
UpOrder
Weglot

Integrations

Shopify
WooCommerce
Axis LMS
BigCommerce
CJdropshipping
CWILL
EComposer
Fera
Flits
GemPages
Gorgias
Growave
Klaviyo
Omnisend
ShipStation
Shippo
Shopify Plus
UPS Ready
UpOrder
Weglot
Claim PRIMIS and update features and information
Claim PRIMIS and update features and information
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Claim ParcelWILL and update features and information