PBSA POS vs. XEPOS Comparison


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About PBSA POS is a modular point of sale (POS) system that gives businesses the tools they need to grow. It's designed for specific industries and has been developed through working with clients for over 15 years.	About One of the innovators in the EPOS market, XEPOS is a well established provider for over 10,000 businesses, with more and more coming each day. Over the years we have improved and fine tuned our software and hardware packages to be the perfect companion for a wide range of businesses and market sectors. With our online, cloud based software, we provide consistent updates in security and performance, as well as regular, timed updates with new and improved features. We cater to a variety of sectors and have specific tailormade software packages for retail, hospitality, takeaways, salons, gyms and dry cleaners. We also offer a range on products in addition to EPOS systems including integrated card machines, payment gateways, eCommerce websites and online ordering platforms. Not convinced? Choose XEPOS for your business and see for yourself. Our online and offline software packages are ideal for any business, and can help you in a variety of ways.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Australian retail businesses that need a POS system	Audience Restaurants, retail, and hospitality businesses that need a POS solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.0 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.2 / 5 support 4.2 / 5 Read all reviews	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Offers the most software/product features of its kind and specific to a bulk food specific store Very easy to use Very good sales, technical and support teams from the PBSA company to ensure you are getting the most out of the product We love how it streamlined our business, the ability to see reports live, graphs, pie charts, top selling products, sales per hour, discount reports, it really gives you a snapshot of your business in the palm of your hand. Being a butchery and burger bar, we struggled to find a system that done both weights and scales and also docket printing for the kitchen, and in a font to be able to read. Everywhere we turned the only option we could find was to be using two different systems, one for the butchery and one for the burger bar, this wasn't something we wanted to do, and then we come across PBSA! Returning to my company office after 3 months away with my family, no significant issues or problems and the systems in place have run perfectly. My company Malone's Butchery have used PBSA for over 10 years now, with 3 sites across 2 states, I need to be able to operate, monitor and control what happens from my laptop, and my managers need to have accurate information to make good decisions. PBSA has delivered this and more, integration with MYOB is priceless, we went from bank reconsolidation months behind to weekly, and month end finished days after EOM. If you need a recommendation regarding how to grow your business, streamline management or just free up time to get a better balance, put in the effort to set up PBSA in your business, it takes time to get it right, but once you're all set up, the rewards begin to stack up. 10 yrs. ago, we started our retail business and we wanted to work with likeminded people, who understood our business. 10 yrs. and 45 team members later we are not that small, but our PBSA system has been able to keep up with our demands and more importantly be easy for our team to use. We also established our Online component about 5 years ago and the implementation was very efficient and once again very user friendly. Exportable reports are good and modern looking interface, desirable functionality and looks really good on first look. Cons The lack of DIY resources to further troubleshoot any issues which results in a call to the POS company (I can’t fault the support team, it’s just that it is expensive way to do it when it could easily be provided in more detailed troubleshooting guides) I didn't like how long it took me to convince my hubby to make the change from our outdated software that didn't have the ability to support our two different business models under the one roof, the thing holding him back was simply change. Can't train my team fast enough to keep up with all the new features! We have never had any reason to complain or be disappointed with our decision to go with PBSA. In fact, we recommend them to other people in our industry when we are asked what we use to support our business. This is dated software. Built in house they claimed they'd be able to code solutions to any 'unlikely' problems we had, the reality is that core functionality feels unfinished. DOES NOT INTEGRATE WITH XERO. It will send journal reports, but will not allow you to use the efficient functionally of Xero for reconciliations, so it completely dumbs down the use of XERO. Support is expensive and terrible. There really only appears to be one guy who truly understand the software. Support is super expensive and when they can't provide answers to four of five issues it's an expensive waste of time. Months in and core functionality has not been resolved. Support turnaround is excruciatingly slow and no concern for the commercial consequences of their shortcomings. Many of the key functionality we have issues with we are being told that it is a bug at there end, but it's still costing us countless hours hundreds of dollars to tell them about it! Very little in the way of written instructions. Sections where you should just be able to read and apply require going to paid support for ineffective explanations.	Pros & Cons from Real Users Pros They will offer a good quote, they will promise the hardware is yours, they will promise 14 trial period, they will say there is no cancellation fees and no exit fee, but be aware. They will ignore all of it, you will pay a lot more extra hidden fees, and they will even roll you over to a new contract ignoring your written request to cancel. Do not get scammed by some cowboy company. The support is bad, and is run from home from somewhere in India, they will only pass you around and put you on hold. I would give 0 stars if I could. Don't take them for granted if you have been tricked, do like us, take them to court, trading standards and Ombudsman. There is nothing good to say about this company or their software. I wish I had done some research on them before getting involved in them and I'm only writing this to warn and hopefully prevent others from ending up in the mess we have. Cons They will offer a good quote, they will promise the hardware is yours, they will promise 14 trial period, they will say there is no cancellation fees and no exit fee, but be aware. They will ignore all of it, you will pay a lot more extra hidden fees, and they will even roll you over to a new contract ignoring your written request to cancel. Do not get scammed by some cowboy company. The support is bad, and is run from home from somewhere in India, they will only pass you around and put you on hold. I would give 0 stars if I could. Don't take them for granted if you have been tricked, do like us, take them to court, trading standards and Ombudsman Their software is not secure, will leak sensitive data and they have control over your business, asking you to provide passwords to operate. It is painfully unresponsive and the company themselves are scammers who will trick you into paying never ending charges despite assurances that they would not. Don't take my word for it check them out on Reddit and Trustpilot too.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information PBSA Australia pbsapos.com.au	Company Information XEPOS United Kingdom xepos.co.uk
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Categories Point of Sale Supported Restaurant POS Supported Retail POS Systems Supported	Categories Online Ordering Supported Point of Sale Supported Restaurant POS Supported Retail POS Systems Supported
Point of Sale Features Barcode Scanning Not Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Not Supported Discount Management Not Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Not Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Not Supported Retail POS Supported Returns Management Supported	Point of Sale Features Barcode Scanning Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported
Integrations Tyro EFTPOS Supported WooCommerce Supported View All 2 Integrations	Integrations Tyro EFTPOS Not Supported WooCommerce Not Supported
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