PBSA POS vs. ShopKeep Comparison


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About PBSA POS is a modular point of sale (POS) system that gives businesses the tools they need to grow. It's designed for specific industries and has been developed through working with clients for over 15 years.	About ShopKeep’s #1-rated POS system gives small business owners all of the point of sale features they need to skyrocket revenue and productivity. Future-proof your business with Lightspeed’s one-stop commerce platform. Lightspeed powers retailers and restaurants in over 100 countries. ShopKeep has been helping business owners thrive since 2008. In 2020, we joined Lightspeed and became ShopKeep by Lightspeed. Now we have more resources and the ability to accelerate product innovation. ShopKeep POS isn’t going anywhere, and the success of your business is still our top priority.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience Australian retail businesses that need a POS system	Audience Small to medium-sized organizations in the retail, restaurant, and bar industries in the USA
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $49 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.2 / 5 support 4.2 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Offers the most software/product features of its kind and specific to a bulk food specific store Very easy to use Very good sales, technical and support teams from the PBSA company to ensure you are getting the most out of the product We love how it streamlined our business, the ability to see reports live, graphs, pie charts, top selling products, sales per hour, discount reports, it really gives you a snapshot of your business in the palm of your hand. Being a butchery and burger bar, we struggled to find a system that done both weights and scales and also docket printing for the kitchen, and in a font to be able to read. Everywhere we turned the only option we could find was to be using two different systems, one for the butchery and one for the burger bar, this wasn't something we wanted to do, and then we come across PBSA! Returning to my company office after 3 months away with my family, no significant issues or problems and the systems in place have run perfectly. My company Malone's Butchery have used PBSA for over 10 years now, with 3 sites across 2 states, I need to be able to operate, monitor and control what happens from my laptop, and my managers need to have accurate information to make good decisions. PBSA has delivered this and more, integration with MYOB is priceless, we went from bank reconsolidation months behind to weekly, and month end finished days after EOM. If you need a recommendation regarding how to grow your business, streamline management or just free up time to get a better balance, put in the effort to set up PBSA in your business, it takes time to get it right, but once you're all set up, the rewards begin to stack up. 10 yrs. ago, we started our retail business and we wanted to work with likeminded people, who understood our business. 10 yrs. and 45 team members later we are not that small, but our PBSA system has been able to keep up with our demands and more importantly be easy for our team to use. We also established our Online component about 5 years ago and the implementation was very efficient and once again very user friendly. Exportable reports are good and modern looking interface, desirable functionality and looks really good on first look. Cons The lack of DIY resources to further troubleshoot any issues which results in a call to the POS company (I can’t fault the support team, it’s just that it is expensive way to do it when it could easily be provided in more detailed troubleshooting guides) I didn't like how long it took me to convince my hubby to make the change from our outdated software that didn't have the ability to support our two different business models under the one roof, the thing holding him back was simply change. Can't train my team fast enough to keep up with all the new features! We have never had any reason to complain or be disappointed with our decision to go with PBSA. In fact, we recommend them to other people in our industry when we are asked what we use to support our business. This is dated software. Built in house they claimed they'd be able to code solutions to any 'unlikely' problems we had, the reality is that core functionality feels unfinished. DOES NOT INTEGRATE WITH XERO. It will send journal reports, but will not allow you to use the efficient functionally of Xero for reconciliations, so it completely dumbs down the use of XERO. Support is expensive and terrible. There really only appears to be one guy who truly understand the software. Support is super expensive and when they can't provide answers to four of five issues it's an expensive waste of time. Months in and core functionality has not been resolved. Support turnaround is excruciatingly slow and no concern for the commercial consequences of their shortcomings. Many of the key functionality we have issues with we are being told that it is a bug at there end, but it's still costing us countless hours hundreds of dollars to tell them about it! Very little in the way of written instructions. Sections where you should just be able to read and apply require going to paid support for ineffective explanations.	Pros & Cons from Real Users Pros I love ShopKeep they are an amazingly easy POS system with many benefits including, inventory tracking, easy to print UPC's, purchases, returns all at a really great month to month price. Cons If I have to dislike something about ShopKeep it may be that after the 2 hour tutorial for setting ShopKeep up your kind of left hanging by customer service.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information PBSA Australia pbsapos.com.au	Company Information Lightspeed Founded: 2008 United States www.shopkeep.com
Alternatives Ranger	Alternatives Shopify
POSPoint	Toast POS Toast, Inc.
3S POS	TouchBistro
ShopKeep Lightspeed	Lightspeed Retail Lightspeed
AlterPOS View All	OVVI POS OVVI View All
Categories Point of Sale Supported Restaurant POS Supported Retail POS Systems Supported	Categories Bakery Supported Bar POS Supported Convenience Store Supported Florist Supported Garden Center Supported Jewelry Store Management Supported Point of Sale Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported Retail Management Supported Retail POS Systems Supported
Point of Sale Features Barcode Scanning Not Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Not Supported Discount Management Not Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Not Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Not Supported Retail POS Supported Returns Management Supported	Point of Sale Features Barcode Scanning Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Restaurant POS Features Delivery Management Not Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Supported Mobile Access Supported Online Ordering Not Supported Order Management Not Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported Show More Features Bakery Features Accounting Management Supported Customer Management Supported Inventory Management Supported Labor Cost Calculator Not Supported Nutrition & Ingredient Labels Not Supported Nutrition Analysis Not Supported Production Management Not Supported Recipe / Formula Costing Not Supported Recipe / Formula Management Not Supported Sales History Supported Sales Management Supported Bar POS Features Cash Drawer Management Supported Employee Management Supported Gift Card Management Supported Inventory Control Supported Loyalty Program Supported Separate Checks Supported Split Checks Supported Tips Management Supported Convenience Store Features Deli / Restaurant Management Supported Employee Management Supported Fuel Management Not Supported Fuel POS Not Supported Grocery POS Not Supported Inventory Management Supported Lottery Management Not Supported Loyalty Program Supported Multi-Store Not Supported Price Book Not Supported Retail Management Supported Single Store Not Supported Florist Features Automated Card Printing Not Supported Customer Account Profiles Supported Delivery Tracking Not Supported Order Management Not Supported Production Tracking Not Supported Stem Counting Not Supported Garden Center Features Billing & Invoicing Not Supported Customer Management Supported Inventory Management Supported Purchase Order Management Not Supported Returns Management Supported Jewelry Store Management Features Appraisal Management Not Supported Commission Management Not Supported Consignments Not Supported Customer Purchase History Supported Jewelry Design Not Supported Marketing Management Not Supported Multi-Store Management Not Supported Pricing Management Supported Repair Tracking Not Supported Supplier Management Not Supported Wholesaler Management Not Supported Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Not Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Not Supported Sales Tracking Supported Table Management Supported Wait List Management Not Supported Waitstaff Management Not Supported Retail Management Features Commission Management Supported CRM Supported eCommerce Supported Email Marketing Supported Employee Management Supported Loyalty Program Supported Mail Order Supported Merchandise Management Supported Multi-Location Not Supported Order Management Supported Purchase Order Management Supported Reporting/Analytics Supported Returns Management Supported
Integrations AllayPay Not Supported Bookkeep Not Supported CDGcommerce Not Supported Freedom Merchants Not Supported Mailchimp Not Supported MarginEdge Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported ReturnPro Not Supported Stax Not Supported Tyro EFTPOS Supported Womply Not Supported WooCommerce Supported eCard Systems Not Supported Show More Integrations View All 2 Integrations	Integrations AllayPay Supported Bookkeep Supported CDGcommerce Supported Freedom Merchants Supported Mailchimp Supported MarginEdge Supported QuickBooks Online Supported QuickBooks Online Advanced Supported ReturnPro Supported Stax Supported Tyro EFTPOS Not Supported Womply Supported WooCommerce Not Supported eCard Systems Supported Show More Integrations View All 12 Integrations
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