PBSA POS vs. ShopKeep Comparison


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About PBSA POS is a modular point of sale (POS) system that gives businesses the tools they need to grow. It's designed for specific industries and has been developed through working with clients for over 15 years.	About ShopKeep’s #1-rated POS system gives small business owners all of the point of sale features they need to skyrocket revenue and productivity. Future-proof your business with Lightspeed’s one-stop commerce platform. Lightspeed powers retailers and restaurants in over 100 countries. ShopKeep has been helping business owners thrive since 2008. In 2020, we joined Lightspeed and became ShopKeep by Lightspeed. Now we have more resources and the ability to accelerate product innovation. ShopKeep POS isn’t going anywhere, and the success of your business is still our top priority.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Australian retail businesses that need a POS system	Audience Small to medium-sized organizations in the retail, restaurant, and bar industries in the USA
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $49 per month Free Version Free Trial
Reviews/Ratings Overall 4.0 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.2 / 5 support 4.2 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Offers the most software/product features of its kind and specific to a bulk food specific store Very easy to use Very good sales, technical and support teams from the PBSA company to ensure you are getting the most out of the product We love how it streamlined our business, the ability to see reports live, graphs, pie charts, top selling products, sales per hour, discount reports, it really gives you a snapshot of your business in the palm of your hand. Being a butchery and burger bar, we struggled to find a system that done both weights and scales and also docket printing for the kitchen, and in a font to be able to read. Everywhere we turned the only option we could find was to be using two different systems, one for the butchery and one for the burger bar, this wasn't something we wanted to do, and then we come across PBSA! Returning to my company office after 3 months away with my family, no significant issues or problems and the systems in place have run perfectly. My company Malone's Butchery have used PBSA for over 10 years now, with 3 sites across 2 states, I need to be able to operate, monitor and control what happens from my laptop, and my managers need to have accurate information to make good decisions. PBSA has delivered this and more, integration with MYOB is priceless, we went from bank reconsolidation months behind to weekly, and month end finished days after EOM. If you need a recommendation regarding how to grow your business, streamline management or just free up time to get a better balance, put in the effort to set up PBSA in your business, it takes time to get it right, but once you're all set up, the rewards begin to stack up. 10 yrs. ago, we started our retail business and we wanted to work with likeminded people, who understood our business. 10 yrs. and 45 team members later we are not that small, but our PBSA system has been able to keep up with our demands and more importantly be easy for our team to use. We also established our Online component about 5 years ago and the implementation was very efficient and once again very user friendly. Exportable reports are good and modern looking interface, desirable functionality and looks really good on first look. Cons The lack of DIY resources to further troubleshoot any issues which results in a call to the POS company (I can’t fault the support team, it’s just that it is expensive way to do it when it could easily be provided in more detailed troubleshooting guides) I didn't like how long it took me to convince my hubby to make the change from our outdated software that didn't have the ability to support our two different business models under the one roof, the thing holding him back was simply change. Can't train my team fast enough to keep up with all the new features! We have never had any reason to complain or be disappointed with our decision to go with PBSA. In fact, we recommend them to other people in our industry when we are asked what we use to support our business. This is dated software. Built in house they claimed they'd be able to code solutions to any 'unlikely' problems we had, the reality is that core functionality feels unfinished. DOES NOT INTEGRATE WITH XERO. It will send journal reports, but will not allow you to use the efficient functionally of Xero for reconciliations, so it completely dumbs down the use of XERO. Support is expensive and terrible. There really only appears to be one guy who truly understand the software. Support is super expensive and when they can't provide answers to four of five issues it's an expensive waste of time. Months in and core functionality has not been resolved. Support turnaround is excruciatingly slow and no concern for the commercial consequences of their shortcomings. Many of the key functionality we have issues with we are being told that it is a bug at there end, but it's still costing us countless hours hundreds of dollars to tell them about it! Very little in the way of written instructions. Sections where you should just be able to read and apply require going to paid support for ineffective explanations.	Pros & Cons from Real Users Pros I love ShopKeep they are an amazingly easy POS system with many benefits including, inventory tracking, easy to print UPC's, purchases, returns all at a really great month to month price. Cons If I have to dislike something about ShopKeep it may be that after the 2 hour tutorial for setting ShopKeep up your kind of left hanging by customer service.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information PBSA Australia pbsapos.com.au	Company Information Lightspeed Founded: 2008 United States www.shopkeep.com
Alternatives Ranger	Alternatives Shopify
POSPoint	Toast POS Toast, Inc.
3S POS	TouchBistro
ShopKeep Lightspeed	Lightspeed Retail Lightspeed
AlterPOS View All	OVVI POS OVVI View All
Categories Point of Sale Restaurant POS Retail POS Systems	Categories Bakery Bar POS Convenience Store Florist Garden Center Jewelry Store Management Point of Sale Restaurant Inventory Management Restaurant Management Restaurant POS Retail Management Retail POS Systems
Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management	Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Restaurant POS Features Delivery Management Gift Card Management Inventory Management Loyalty Program Mobile Access Online Ordering Order Management Reporting/Analytics Separate Checks Split Checks Table Management Tips Management Show More Features Bakery Features Accounting Management Customer Management Inventory Management Labor Cost Calculator Nutrition & Ingredient Labels Nutrition Analysis Production Management Recipe / Formula Costing Recipe / Formula Management Sales History Sales Management Bar POS Features Cash Drawer Management Employee Management Gift Card Management Inventory Control Loyalty Program Separate Checks Split Checks Tips Management Convenience Store Features Deli / Restaurant Management Employee Management Fuel Management Fuel POS Grocery POS Inventory Management Lottery Management Loyalty Program Multi-Store Price Book Retail Management Single Store Florist Features Automated Card Printing Customer Account Profiles Delivery Tracking Order Management Production Tracking Stem Counting Garden Center Features Billing & Invoicing Customer Management Inventory Management Purchase Order Management Returns Management Jewelry Store Management Features Appraisal Management Commission Management Consignments Customer Purchase History Jewelry Design Marketing Management Multi-Store Management Pricing Management Repair Tracking Supplier Management Wholesaler Management Restaurant Management Features Billing & Invoicing Built-in Accounting Employee Management Food Costing Inventory Management Kitchen Management Menu Management Payroll Management Point of Sale (POS) Reporting/Analytics Reservations Management Sales Tracking Table Management Wait List Management Waitstaff Management Retail Management Features Commission Management CRM eCommerce Email Marketing Employee Management Loyalty Program Mail Order Merchandise Management Multi-Location Order Management Purchase Order Management Reporting/Analytics Returns Management
Integrations AllayPay Bookkeep CDGcommerce Freedom Merchants Mailchimp MarginEdge QuickBooks Online QuickBooks Online Advanced ReturnPro Stax Tyro EFTPOS Womply WooCommerce eCard Systems Show More Integrations View All 2 Integrations	Integrations AllayPay Bookkeep CDGcommerce Freedom Merchants Mailchimp MarginEdge QuickBooks Online QuickBooks Online Advanced ReturnPro Stax Tyro EFTPOS Womply WooCommerce eCard Systems Show More Integrations View All 12 Integrations
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