Shelf

Shelf

Shelf.io
+
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About

Onboard new team members easily through internal guides, resources, and checklists. Give new team members a leg up getting to know your product, best practices, and culture. Whether your team are seasoned remote workers or new to working from home – Outline is a great place to keep your team’s shared knowledge accessible, searchable, and coordinated. Don't lock away your company handbook in a PDF document hidden on a shared drive. Make it accessible, searchable and easily updatable so everyone can find the information they need. Outline is fast, really fast. We’ve worked hard to ensure millisecond response times – documents load instantly, search is speedy and navigating the UI is snappy. The Outline editor has been designed from the ground up to be easy to use, but powerful. Reading and writing docs should be enjoyable.

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Knowledge base platform for companies

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version Not Supported
Free Trial Supported

Pricing

$30/mo
Plans starting at $30 a user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Powerful internal document system software that simplifies the filing and finding of all internal and confidential documents. Search function is fast and extensive. We have filed our internal manuals and process documents that are both confidential and unique to our company. We also use the system in our training and onboarding. It has helped us streamline the process and limited the time we have to spend preparing.

Cons

  • Can take some time to get used to using efficiently and confidently. Setup is extensive, but once complete really worth the time.

Pros & Cons from Real Users

Pros

  • AI has done a great job of automating data. The speed of obtaining information has increased significantly

Cons

  • Nothing critical was discovered, so far I’m completely satisfied

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Outline
Founded: 2013
United States
www.getoutline.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

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BA Insight

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Upland BA Insight
Hay

Hay

Hay.chat

Categories

Corporate Wiki Supported

Categories

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Enterprise Content Management (ECM) Features

Archiving & Retention Supported
Collaboration Tools Supported
Content Lifecycle Management Supported
Digital Asset Management Not Supported
Document Management Supported
Electronic Signature Not Supported
Information Governance Supported
Mobile Access Supported
Search Supported
Version Control Supported
Workflow Management Supported

Enterprise Search Features

AI / Machine Learning Supported
eDiscovery Not Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Not Supported
Indexing Not Supported
Text Analytics Supported

Integrations

Slack Supported
Airtable Supported
CodePen Supported
Descript Supported
Dropbox Not Supported
Figma Supported
GitHub Supported
Google Authenticator Supported
Logto Supported
Marvel Supported
MindMeister Supported
Miro Supported
Mode Supported
Mozilla Firefox Not Supported
Typeform Supported
Vimeo Supported
YouTube Supported
Zapier Supported
Zendesk Not Supported

Integrations

Slack Supported
Airtable Not Supported
CodePen Not Supported
Descript Not Supported
Dropbox Supported
Figma Not Supported
GitHub Not Supported
Google Authenticator Not Supported
Logto Not Supported
Marvel Not Supported
MindMeister Not Supported
Miro Not Supported
Mode Not Supported
Mozilla Firefox Supported
Typeform Not Supported
Vimeo Not Supported
YouTube Not Supported
Zapier Not Supported
Zendesk Supported
Claim Outline and update features and information
Claim Outline and update features and information
Claim Shelf and update features and information
Claim Shelf and update features and information