Shelf

Shelf

Shelf.io
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About

Onboard new team members easily through internal guides, resources, and checklists. Give new team members a leg up getting to know your product, best practices, and culture. Whether your team are seasoned remote workers or new to working from home – Outline is a great place to keep your team’s shared knowledge accessible, searchable, and coordinated. Don't lock away your company handbook in a PDF document hidden on a shared drive. Make it accessible, searchable and easily updatable so everyone can find the information they need. Outline is fast, really fast. We’ve worked hard to ensure millisecond response times – documents load instantly, search is speedy and navigating the UI is snappy. The Outline editor has been designed from the ground up to be easy to use, but powerful. Reading and writing docs should be enjoyable.

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Knowledge base platform for companies

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version
Free Trial

Pricing

$30/mo
Plans starting at $30 a user per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Powerful internal document system software that simplifies the filing and finding of all internal and confidential documents. Search function is fast and extensive. We have filed our internal manuals and process documents that are both confidential and unique to our company. We also use the system in our training and onboarding. It has helped us streamline the process and limited the time we have to spend preparing.

Cons

  • Can take some time to get used to using efficiently and confidently. Setup is extensive, but once complete really worth the time.

Pros & Cons from Real Users

Pros

  • AI has done a great job of automating data. The speed of obtaining information has increased significantly

Cons

  • Nothing critical was discovered, so far I’m completely satisfied

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Outline
Founded: 2013
United States
www.getoutline.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

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Theum

Theum AG
BA Insight

BA Insight

Upland BA Insight
Hay

Hay

Hay.chat

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Enterprise Content Management (ECM) Features

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Integrations

Slack
Abstract
CodePen
Descript
Five9
Framer
Google Chrome
Google Docs
Google Drive
Kustomer
Logto
Lucidchart
MindMeister
Miro
Mode
Mozilla Firefox
NiCE CXone Mpower
Salesforce Agentforce Service
Trello
Zendesk

Integrations

Slack
Abstract
CodePen
Descript
Five9
Framer
Google Chrome
Google Docs
Google Drive
Kustomer
Logto
Lucidchart
MindMeister
Miro
Mode
Mozilla Firefox
NiCE CXone Mpower
Salesforce Agentforce Service
Trello
Zendesk
Claim Outline and update features and information
Claim Outline and update features and information
Claim Shelf and update features and information
Claim Shelf and update features and information