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About

We run with the reliability of an in-house server but with the accessibility of a cloud solution, allowing you to view your data and run your restaurant anywhere from any device. The one-stop shop for your point of sales needs. From online ordering to customizable kitchen display screens, we'll work with you to implement a reliable POS system that will help your restaurant grow. Today's technology driven world can overflow into your business operations but with OrderCounter, there is no dedicated Backoffice station keeping you leashed to one particular station. Any function, at any station, in real time, without logging into a back office. Or stay out from under your staff's feet entirely by working from your own device.

About

The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device. Simphony helps restaurants deliver superb service through billions of transactions a year. Its cloud flexibility, powerful integration ecosystem, and affordable monthly pricing plans help it fit the unique needs of single-location restaurants and global enterprise chains across 180 countries. Simphony puts engaging, real-time information at the fingertips of your customers and your staff. Ordering is intuitive. Kitchen communication is instant. Updates to daily specials, menu details, and personalized promotions are delivered to each touchpoint automatically.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants looking for an all-in-one hybrid Point of Sale, online ordering, and employee scheduling solution

Audience

Restaurants and businesses in need of a complete restaurant operating system solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.1 / 5
features 4.6 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Support, we were having issues understanding reporting at Reservoir Bar and Grill on a Friday and the owner was not happy going into the weekend with the report looking off. Jack was able to explain everything and provided excellent assistance.
  • Reliable, hybrid POS system that minimizes downtime and keeps operations smooth. Tailored solutions for small-medium businesses Dynamic back office reporting capabilities Locally invested — OrderCounter understands the unique needs of local businesses.
  • The biggest pro about OrderCounter is the accessibility of help right then and there with their support team. They have been able to solve any issue we've had with our POS system. You can tell their employees are very familiar with the software and the willingness to assist you is top notch. We had some issues with our kitchen printer and within 15 minutes the problem was resolved each time. The support team even called me a week later to check in to make sure we haven't had any other problems. The product itself has made our business run more efficient as well as give us the ability to offer new services like online ordering. I also really like how customizable the POS system is. All the adjustments are endless so you can really pin point how you want it to be and how you think it will make your business more efficient. OrderCounter POS does it all.
  • Ease of Use. Very Customizable. Changes to menu items can be made by a manager on the fly. Support is always there.
  • Top Notch equipment, service !! Great all around System is really great in restaurant and bar C’est Bon

Cons

  • It was mostly us not understanding the reporting.
  • can't think of any major cons for my system. In the event my internet goes down, I'm still able to use my system and process payments.
  • Only con I can really think about is if you are not somewhat technically inclined it may be a little difficult trying to understand and setup or update items on your menu. We also had some issues with our reports not lining up as far as totals since we introduced online ordering, but has been resolved!
  • Some of the canned reports do not give us exactly what we really want, but there are enough to choose from to get the info by using two reports and viewing side by side.
  • Everything this system has to offer is really great .

Pros & Cons from Real Users

Pros

  • There is nothing this product does that is not done equally well by a competitor. Save yourself the money and don't buy this product.

Cons

  • The list is extensive and holds everything from basic support to the fact that this product does not allow your staff to do the simple things well.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

OrderCounter
Founded: 2006
United States
home.ordercounter.com

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/industries/food-beverage/restaurant-pos-systems/simphony-pos/

Alternatives

Alternatives

Flax Hospitality Platform

Flax Hospitality Platform

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Asseco BLUEGASTRO

Asseco BLUEGASTRO

Asseco Solutions, a.s.
Maitre'D POS

Maitre'D POS

PayFacto
Posist

Posist

Posist
rpower POS

rpower POS

RPOWER Holdings Inc
JAMIX

JAMIX

Jamix

Categories

Bar POS Supported
Point of Sale Supported
Restaurant POS Supported

Categories

Bar POS Supported
Food Delivery Supported
Point of Sale Supported
Recipe Costing Supported
Restaurant POS Supported

Recipe Costing Features

Analytics/Reporting Supported
Demand Planning Supported
Inventory Management Supported
Menu Management Supported
Nutrition/Allergen Management Supported
Online Ordering Supported
Point of Sale Supported
Recipe Management Supported

Integrations

Flipdish Supported
Atlas Direct Tips Not Supported
Call2Kitchen Not Supported
Doshii Not Supported
MVI Not Supported
OPERA Cloud Central Not Supported
Oracle MICROS Gift and Loyalty Not Supported
Oracle MICROS Labor Management Not Supported
Oracle MICROS POS Not Supported
PAR Ordering Not Supported
STEM Not Supported
Servme Not Supported
SevenRooms Not Supported
SocialCrowd Not Supported
SynergySuite Not Supported
TableCheck Not Supported
TableRes Not Supported
TimeShareWare Not Supported
TipHaus Not Supported
Yellow Dog Inventory Not Supported

Integrations

Flipdish Supported
Atlas Direct Tips Supported
Call2Kitchen Supported
Doshii Supported
MVI Supported
OPERA Cloud Central Supported
Oracle MICROS Gift and Loyalty Supported
Oracle MICROS Labor Management Supported
Oracle MICROS POS Supported
PAR Ordering Supported
STEM Supported
Servme Supported
SevenRooms Supported
SocialCrowd Supported
SynergySuite Supported
TableCheck Supported
TableRes Supported
TimeShareWare Supported
TipHaus Supported
Yellow Dog Inventory Supported
Claim OrderCounter and update features and information
Claim OrderCounter and update features and information
Claim Simphony POS and update features and information
Claim Simphony POS and update features and information