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About

We run with the reliability of an in-house server but with the accessibility of a cloud solution, allowing you to view your data and run your restaurant anywhere from any device. The one-stop shop for your point of sales needs. From online ordering to customizable kitchen display screens, we'll work with you to implement a reliable POS system that will help your restaurant grow. Today's technology driven world can overflow into your business operations but with OrderCounter, there is no dedicated Backoffice station keeping you leashed to one particular station. Any function, at any station, in real time, without logging into a back office. Or stay out from under your staff's feet entirely by working from your own device.

About

Petpooja is a comprehensive restaurant management platform to manage all aspects of your business. Petpooja’s basket has multiple features and integrations like Billing and KOT, Table management, Menu management, Customer Relationship Management (CRM), Inventory Management, 80+ Integrations, 50+ Business Reports, and much more. The offering basically ranges from recording the inbound logistics (accounting of raw materials/ inventory) till printing a bill and taking customer feedback. Well to know your growth, we also have business reports that will help you know more about your business performance. Essentially all your work can be done from a single platform helping you save an enormous amount of resources in every possible area. Besides this, Petpooja offers 80+ integrations, from payment gateways, loyalty programs, and food delivery integrations, powering 20,000+ restaurants in India and UAE. We have a wonderful 24*7 customer support service, where all missed calls and inquiries

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants looking for an all-in-one hybrid Point of Sale, online ordering, and employee scheduling solution

Audience

Restaurants

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

Rs. 10,000
rs.10,000 per outlet for the first year.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.1 / 5
features 4.6 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Support, we were having issues understanding reporting at Reservoir Bar and Grill on a Friday and the owner was not happy going into the weekend with the report looking off. Jack was able to explain everything and provided excellent assistance.
  • Reliable, hybrid POS system that minimizes downtime and keeps operations smooth. Tailored solutions for small-medium businesses Dynamic back office reporting capabilities Locally invested — OrderCounter understands the unique needs of local businesses.
  • The biggest pro about OrderCounter is the accessibility of help right then and there with their support team. They have been able to solve any issue we've had with our POS system. You can tell their employees are very familiar with the software and the willingness to assist you is top notch. We had some issues with our kitchen printer and within 15 minutes the problem was resolved each time. The support team even called me a week later to check in to make sure we haven't had any other problems. The product itself has made our business run more efficient as well as give us the ability to offer new services like online ordering. I also really like how customizable the POS system is. All the adjustments are endless so you can really pin point how you want it to be and how you think it will make your business more efficient. OrderCounter POS does it all.
  • Ease of Use. Very Customizable. Changes to menu items can be made by a manager on the fly. Support is always there.
  • Top Notch equipment, service !! Great all around System is really great in restaurant and bar C’est Bon

Cons

  • It was mostly us not understanding the reporting.
  • can't think of any major cons for my system. In the event my internet goes down, I'm still able to use my system and process payments.
  • Only con I can really think about is if you are not somewhat technically inclined it may be a little difficult trying to understand and setup or update items on your menu. We also had some issues with our reports not lining up as far as totals since we introduced online ordering, but has been resolved!
  • Some of the canned reports do not give us exactly what we really want, but there are enough to choose from to get the info by using two reports and viewing side by side.
  • Everything this system has to offer is really great .

Pros & Cons from Real Users

Pros

  • Best inventory management system and best technical support from Petpooja which makes it simple for me to manage my café.

Cons

  • Till now I don't have any query in Petpooja billing software. As I am using it from last 6-7 months in my café.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

OrderCounter
Founded: 2006
United States
home.ordercounter.com

Company Information

Petpooja
Founded: 2011
India
www.petpooja.com

Alternatives

Alternatives

Ciferon

Ciferon

Webmilez Infotech
Flax Hospitality Platform

Flax Hospitality Platform

ERPLY Retail Software
Maitre'D POS

Maitre'D POS

PayFacto
eFeedo

eFeedo

Sublime Enterprises
rpower POS

rpower POS

RPOWER Holdings Inc
Gofrugal ServeEasy

Gofrugal ServeEasy

GOFRUGAL Technologies
Loyverse POS

Loyverse POS

Loyverse

Categories

Bar POS Supported
Point of Sale Supported
Restaurant POS Supported

Categories

Bar POS Features

Cash Drawer Management Not Supported
Employee Management Supported
Gift Card Management Not Supported
Inventory Control Supported
Loyalty Program Supported
Separate Checks Not Supported
Split Checks Not Supported
Tips Management Not Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Not Supported
Employee Management Supported
Food Costing Not Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Not Supported
Waitstaff Management Not Supported

Restaurant POS Features

Delivery Management Not Supported
Gift Card Management Not Supported
Inventory Management Supported
Loyalty Program Not Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Not Supported
Separate Checks Not Supported
Split Checks Not Supported
Table Management Supported
Tips Management Not Supported

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Not Supported
Customer Portal Not Supported
Customizable Invoices Not Supported
Dunning Management Not Supported
Hourly Billing Supported
Invoice History Supported
Mobile Payments Supported
Multi-Currency Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Supported
Recurring/Subscription Billing Not Supported
Service Ticket Billing Not Supported
Tax Calculator Supported

Online Ordering Features

Integrated Gift Cards Not Supported
Menu / Product View Supported
Mobile Ordering Not Supported
Push Notifications Supported
Reporting / Analytics Not Supported
Rewards / Loyalty Program Supported
Secure Payment Processing Supported
Store Locator Not Supported
White-Label Not Supported

Integrations

Amazon Web Services (AWS) Not Supported
Creviz Not Supported
Flipdish Supported
Google Pay Not Supported
MealPe Not Supported
Ordrio Not Supported
Paytm Not Supported
Reelo Not Supported
Ressto Not Supported
Swiggy Not Supported
Tookan Not Supported
Zipler.io Not Supported
Zomato Not Supported
uEngage Not Supported

Integrations

Amazon Web Services (AWS) Supported
Creviz Supported
Flipdish Not Supported
Google Pay Supported
MealPe Supported
Ordrio Supported
Paytm Supported
Reelo Supported
Ressto Supported
Swiggy Supported
Tookan Supported
Zipler.io Supported
Zomato Supported
uEngage Supported
Claim OrderCounter and update features and information
Claim OrderCounter and update features and information
Claim Petpooja and update features and information
Claim Petpooja and update features and information