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About

Order Desk is a customizable order management app designed to help businesses organize, automate, and control their order workflows. Whether you're managing one store or many, Order Desk simplifies and automates order management by acting as the central hub where all your order data comes together. It connects to hundreds of services, including sales channels, print-on-demand platforms, fulfillment centers, shipping tools, and CRMs—allowing you to automate the flow of information between them without manual data entry. Key features include - Hundreds of integrations - Powerful automation - Inventory syncing - Custom imports and exports - Flexible pricing - Authentic, human support

About

OrderLogix automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. By streamlining and automating routine processes and minimizing paperwork, your entire work force can focus on customer satisfaction and growth. You get the ability to monitor, manage and quickly adjust all of the key aspects of your multi-channel sales process—scripts, offers, continuity, discounts, up-sells, cross-sells, and other elements of customer satisfaction—in real time to achieve the best results. The platform can be easily integrated with every order channel. This includes tracking and managing order data but also the ability to process those orders using one or more fulfillment companies or call centers of your choice based on how you operate.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Merchants, artists, dropshippers, and suppliers of all sizes

Audience

Companies searching for an Order Management solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20.00/month
Starter $20mo + 25¢/order Pro $60mo + 10¢/order Plus $120mo + 5¢/order
Free Version Not Supported
Free Trial Supported

Pricing

$249 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.3 / 5
features 5.0 / 5
design 3.3 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Potent capabilities for just $20 a month Highly customizable Friendly support Handles orders AND inventory
  • Even though the UI could be better, this is an extremely robust platform for any print on demand integrations and managing your store. I come from an API / fintech background, and their documentation is very good across all of their many integrations. Their support team is very good at helping out if you have questions or providing some of the relevant code.
  • Software does what it says and it just works. Very simple to add integrations for sales channels and warehouse providers.

Cons

  • UI is a bit difficult to understand Learning curve
  • Their design isn't great both of their site as well as their backend. That being said, it is an extremely robust platform. Their configurations and rule builders take a little time to understand, but once you get the hang of them they are fine. They also add in pricing per transaction on top of their base fees. I don't love that but can't fault them for wanting to grow with their partners growth given how robust the platform is. I'm ok with it to support their growth.
  • The lack of multi-warehouse inventory sync would be the one service I hope to see addressed in the near future.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Order Desk
Founded: 2014
United States
www.orderdesk.com

Company Information

OrderLogix
Founded: 2003
orderlogix.com

Alternatives

LPrinter Suite

LPrinter Suite

LPrint Cloud

Alternatives

OrderlyPrint

OrderlyPrint

ForsbergPlusTwo

Categories

Order Management Supported

Categories

Order Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Not Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Integrations

Authorize.Net Supported
BigCommerce Supported
Braintree Supported
Campaign Monitor Supported
Cloudprinter Supported
Dropbox Supported
Ecwid Supported
Emma Supported
Endicia Supported
Kit Supported
Magento Supported
NetSuite Supported
ShipBob Supported
ShipHero Supported
Shipwire Supported
VeraCore Supported
WooCommerce Supported
Yotpo Supported
Zapier Supported

Integrations

Authorize.Net Not Supported
BigCommerce Not Supported
Braintree Not Supported
Campaign Monitor Not Supported
Cloudprinter Not Supported
Dropbox Not Supported
Ecwid Not Supported
Emma Not Supported
Endicia Not Supported
Kit Not Supported
Magento Not Supported
NetSuite Not Supported
ShipBob Not Supported
ShipHero Not Supported
Shipwire Not Supported
VeraCore Not Supported
WooCommerce Not Supported
Yotpo Not Supported
Zapier Not Supported
Claim Order Desk and update features and information
Claim Order Desk and update features and information
Claim OrderLogix and update features and information
Claim OrderLogix and update features and information