OpenTouch Enterprise Cloud

OpenTouch Enterprise Cloud

Alcatel Lucent Enterprise
Performax360

Performax360

Performax
+
+

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About

Accelerate your digital transformation with digital-age communications as a service. Organizations want employees to work from everywhere, offer an excellent customer experience to digital buyers but often need additional internal resources and budget to evolve to digital age communications. Accelerate your digital transformation with digital-age communications as a service. Employees benefit from Alcatel-Lucent Enterprise’s communication experience in a per user per month offer. IT can easily automate operations and adapt costs to business while benefitting from an outstanding service level. Connect front-line workers and work-from-home employees for excellent business continuity with no compromise on security. Never lose important calls. All employees benefit from advanced and easy-to-use call management. Offer an excellent customer experience with fast and reliable customer response as if at the office.

About

The LIVE 360° Customer Service assessment is customizable to your organization’s unique needs and requirements. According to McKinsey (2017): “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is helping customer service teams accelerate collaboration and cross-functional partnerships. Performax360 is a Cloud-based Software as a Service (SaaS) platform that can be deployed based on four different hosting options. Whether it’s an internal function, project, or initiative, a multi-stakeholder perspective can be critical for strategic and operational decision-making. When employees, customers, and partners are engaged in real-time, they help co-create new products and services and solve problems in innovative ways. Enhance strategy-execution effectiveness through continuous touchpoints with stakeholders from executive management to front-line employees, and from customers to partners.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses requiring a communications solution for their instant messaging, call recording, and content sharing needs

Audience

Business Intelligence software for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alcatel Lucent Enterprise
India
www.al-enterprise.com/en/products/platforms/opentouch-enterprise-cloud

Company Information

Performax
Founded: 2015
United States
www.performax360.com

Alternatives

Ucopia

Ucopia

Alcatel-Lucent

Alternatives

SpendControl

SpendControl

Orpheus
OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent
ALE Connect

ALE Connect

Alcatel-Lucent
OpenTouch Session Border Controller

OpenTouch Session Border Controller

Alcatel-Lucent Enterprise

Categories

Categories

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Integrations

Google Workspace
Microsoft Teams

Integrations

Google Workspace
Microsoft Teams
Claim OpenTouch Enterprise Cloud and update features and information
Claim OpenTouch Enterprise Cloud and update features and information
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Claim Performax360 and update features and information