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About

OpenText™ Unstructured Data Analytics products employ AI and machine learning to help organizations uncover and leverage key insights stored deep within their unstructured data, including text, audio, video, and images. Organizations can connect all their data to understand the context and information locked inside high-growth unstructured content—at scale. Discover insights hidden within all types of media with unified text, speech, and video analytics that support more than 1,500 data formats. Use natural language processing, optical character recognition (OCR), and other AI-powered models to understand and track the meaning within unstructured data. Employ the latest innovations in machine learning and deep neural networks to understand written and spoken language in data, revealing greater insights.

About

Our process for analyzing qualitative data used to be incredibly manual, and a huge time suck. With their AI, we're able to find the needle in the haystack really easily. Go beyond sentiment analysis with a weekly report of the most important compliments, complaints, questions, and requests sorted by volume and urgency. Each theme tracks changes over time and contains a summary, urgency score, product sub-themes, user profiles, and more. Use viable to analyze sales call transcripts, customer support tickets, market research, employee surveys, and more. Our platform includes unlimited seats and integrations at every tier, no matter the size of your company. You just need 500 data points to get started. Each section of our report includes details on the people discussing that theme. Our AI uses customer traits and metadata to run true analysis and make recommendations based on details like NPS scores, customer tiers, regions, and more — the same way a human would.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise organizations

Audience

Companies searching for an advanced Qualitative Data Analysis solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$600 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/products/unstructured-data-analytics

Company Information

Viable
Founded: 2020
United States
www.askviable.com

Alternatives

Alternatives

Quala

Quala

ReliCheck
Semantria

Semantria

Lexalytics

Categories

Categories

Enterprise Search Features

AI / Machine Learning Not Supported
eDiscovery Not Supported
Faceted Search / Filtering Not Supported
Full Text Search Not Supported
Fuzzy Search Not Supported
Indexing Supported
Text Analytics Supported

Integrations

Azure Marketplace Supported
Delighted Not Supported
Front Not Supported
GPT-4 Not Supported
Intercom Not Supported
Nekton.ai Not Supported
Pendo Not Supported
Salesforce Not Supported
SurveyMonkey Not Supported
Typeform Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Azure Marketplace Not Supported
Delighted Supported
Front Supported
GPT-4 Supported
Intercom Supported
Nekton.ai Supported
Pendo Supported
Salesforce Supported
SurveyMonkey Supported
Typeform Supported
Zapier Supported
Zendesk Supported
Claim OpenText Unstructured Data Analytics and update features and information
Claim OpenText Unstructured Data Analytics and update features and information
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Claim Viable and update features and information