OpenPM vs. PatientPay Comparison


OpenPM OpenPractice	PatientPay	+	+
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About Open Practice is pleased to present OpenPM, our cloud-based RCM platform that has propelled the company through 17 consecutive years of double-digit growth. OpenPM connects all the disparate elements of the revenue cycle including; Scheduling & Registration, Billing, Clearinghouse, and Patient Payments/Collections. The result is highly automated accounts receivables management for optimized cash flow, and extensive reporting to help you proactively manage your organization. All of this control is securely hosted and delivered through the browser you already have, providing the perfect combination of security and availability. Medical billing software, revenue cycle management solutions, practice management software, practice management system, medical practice management, EMR integration, EHR integration, practice management scheduling, patient scheduling, online patient billing, patient billing, automatic patient billing and payments, patient payments, electronic patient payments.	About PatientPay offers a comprehensive, flexible, and secure billing and payment technology designed to enhance revenue cycle management for healthcare providers. By integrating seamlessly with existing practice management or health information systems, PatientPay streamlines payment processes, reducing administrative burdens and accelerating cash flow. It supports multiple payment methods, including credit cards, HSA/FSA, eCheck/ACH, and digital wallets like Apple Pay, Venmo, PayPal, and Google Pay, catering to diverse patient preferences. Notably, PatientPay's HIPAA and TCPA-compliant solution enables effective patient communication through preferred channels, such as text and email, leading to higher engagement and satisfaction. PatientPay's advanced dunning engine ensures timely and appropriate patient interactions, resulting in faster payments, averaging less than 14 days compared to the industry standard of 45 to 60 days.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Mid to Large multi-specialty Practices and RCM Companies of any size.	Audience Healthcare providers and organizations seeking a solution to enhance patient payment collections, reduce administrative costs, and improve patient satisfaction
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Flexible pricing to best meet your organization's needs: Per Provider, Per Visit or % Based. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 4.7 / 5 design 4.5 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros OpenPM makes it easy to view billing information for my practice. I use it daily and rarely run into any bugs or issues. Easy to use and would recommend to anyone needing a PM platform! Even the size of the font makes this system easy to use! Enrollments were easy to do and I love my dashboard. A feature that I love is in the Code Tables. The ability to clearly look up and show all the active ICD-10 or CPT codes with the full description is something that I haven't seen on other platforms as well as in Open PM. Some of the features that I have loved about Open PM are in the scheduling section. The ability to scroll to see other times in the schedule and all columns scroll to keep the time the same so when I'm looking at lining up multiple appointments for the same day I can see who has availability for one appointment to end and another to begin right away. Another feature that I love is the reschedule queue so the appointment doesn't stay on the schedule when we know that it won't be but we still haven't rescheduled the appointment to another time. The Show Me How feature is always really helpful when I need to learn something new about the software. I don't have to call anyone to figure out what I need. The source is always available for what I'm looking for. Great design, useful features, and very easy to use! I love how quickly you can schedule appointments for patients. My favorite part is that it can be personalized to your liking. It is secure and simple to use when it comes to scheduling patients and adjusting patient accounts. Cons I wish it looked more modern. But it’s a great example of function over form. Pricing can be a little confusing at times. Does not have an EHR. Would like to have graphs included for A/R analysis, etc. One thing I would change is in the Patient Dashboard. When expanding an encounter, the columns don't line up with the condensed encounter columns. I wish they would line up to be directly under the correlating column. OpenPM has no cons! Perfect as is, no change is needed. None so far. I've been using this system for about 2 years and I haven't had any issues.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information OpenPractice Founded: 2005 United States www.openpractice.net	Company Information PatientPay Founded: 2008 United States www.patientpay.com
Alternatives AdvancedMD	Alternatives Inovalon Patient Payment Management Inovalon
Benchmark PM Benchmark Solutions	DENmaar Guardian DENmaar
DrChrono	ClearGage
NueMD	OpenPM OpenPractice
AZZLY View All	Revascent View All
Categories Ambulatory Supported Claims Processing Supported Medical Billing Supported Medical Practice Management Supported Medical Scheduling Supported Occupational Health Supported Revenue Cycle Management Supported	Categories Revenue Cycle Management Supported
Revenue Cycle Management Features Accounts Receivable Supported Claims Management Supported Collections Management Supported EHR/EMR Integration Supported For Healthcare Supported ICD-10 Compliance Supported Insurance Verification Supported Medical Billing Supported Patient Portal Supported Patient Registration Supported Patient Scheduling Supported Payment Processing Supported Show More Features Medical Billing Features Claims Processing Supported Claims Scrubbing Supported Code & Charge Entry Supported Compliance Tracking Not Supported Customizable Dashboard Supported Dunning Management Supported Invoice History Supported Patient Eligibility Checks Supported Practice Management Supported Quotes/Estimates Supported Remittance Advice Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Supported Patient Portal Not Supported Patient Records Not Supported Patient Registration Supported Patient Scheduling Supported Physician Scheduling Not Supported Medical Scheduling Features Appointment Management Supported Billing & Invoicing Supported Drag & Drop Supported Facility Scheduling Supported Multi-Location Supported No-Show Tracking Supported On Call Scheduling Supported Patient Records Not Supported Patient Scheduling Supported Physician Management Not Supported Recurring Appointments Supported Self Service Portal Not Supported Staff Scheduling Not Supported
Integrations 4D EMR Supported Acumen 2.0 Supported Apple Pay Not Supported Clinisys Orchard Supported CodoniX Supported Elation Health Supported Enterprise Health Supported EyeMD EMR Supported MIE Trak Pro Supported Medstar HIS Supported ModMed Supported NextGen Healthcare EHR Supported OptimisPT Supported Practice Fusion Supported Raintree Supported Surgery Select EHR Supported TheraManager Supported Venmo Not Supported WebPT Supported athenaClinicals Supported Show More Integrations View All 44 Integrations	Integrations 4D EMR Not Supported Acumen 2.0 Not Supported Apple Pay Supported Clinisys Orchard Not Supported CodoniX Not Supported Elation Health Not Supported Enterprise Health Not Supported EyeMD EMR Not Supported MIE Trak Pro Not Supported Medstar HIS Not Supported ModMed Not Supported NextGen Healthcare EHR Not Supported OptimisPT Not Supported Practice Fusion Not Supported Raintree Not Supported Surgery Select EHR Not Supported TheraManager Not Supported Venmo Supported WebPT Not Supported athenaClinicals Not Supported Show More Integrations View All 5 Integrations
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