Upper

Upper

Upper Inc.
+
+

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About

Onfleet's modern, delightful delivery management software makes it easy for businesses to manage and analyze their last mile deliveries. Onfleet includes intuitive smartphone apps for drivers, a real-time web dashboard for dispatchers, and automated SMS notifications and driver tracking for your customers. Our API allows for integration into online ordering and other systems. Our software has powered millions of deliveries in 60+ countries around the world. Start your free trial today!

About

Upper Route Planner is a route planning, optimization, and operations management platform built for delivery, field service, and fleet-based businesses. It combines route planning, dispatch software, driver mobile apps, live customer tracking, proof of delivery, customer notifications, reporting, and fleet management into one connected system. The platform helps teams create tighter routes, dispatch faster, reduce customer calls, improve truck utilization, and manage delivery activity in real time. Upper supports products such as Crew, Customer Notifications Suite, AI Dispatcher, and Fleet Management, which can be used together or added based on operational needs. It also includes features such as branded tracking pages, live ETAs, SMS and WhatsApp alerts, driver-skill matching, route re-optimization, vehicle records, fuel tracking, maintenance scheduling, and telematics integration.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

A beautiful and intuitive application that works for many industries that deal with last mile delivery of goods.

Audience

Upper Route Planner is best suited for delivery companies, field service teams, dispatchers, fleet managers, couriers, waste haulers, distributors, caterers, medical delivery teams, ecommerce operations, and multi-vehicle businesses that need route optimization, dispatch, driver tracking, proof of delivery, customer notifications, fleet management, and operational analytics

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$500 per month
Three plan levels to meet your company's growing or enterprise needs.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.7 / 5
support 4.4 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • User-friendly interface. Real-time tracking, SMS notifications, driver-customer communication via app, image and signature capture. Routing and scheduling are a breeze. Incredible analytics key for efficiency tracking and monitoring. Few and infrequent tech issues. Superb customers service, have never waited more than 24 hours for a reply.
  • Ease of use, very intuitive dashboard. Very reliable, rare technical issues which is great considering it must reliably communicate with our POS. Other companies we considered using had API issues. Great features that are highly appreciated by our customers like SMS alerts when drivers are near their destination.
  • Easy to use platform, easy to train on, great documentation - great communication with customers. Great analytics and add-ons.
  • Ease of use from both dispatching and drivers perspective. Detailed statistics and backlogs of information.
  • Convenience & communication our customers genuinely enjoy knowing when their delivery will be to them.

Cons

  • No dispatcher mobile app, but mobile dashboard works fine on the browser
  • Customer support could be stronger. It was difficult to establish a point of contact.
  • Cannabis industry issues with carrier filtration. I would like to have the ability to create more than one profile for super admins that can manage/oversee all locations.
  • Battery drain. Cannabis related texting is no longer allowed.
  • I don't really have any cons currently.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Onfleet
Founded: 2015
United States
onfleet.com

Company Information

Upper Inc.
Canada
www.upperinc.com

Alternatives

Alternatives

Detrack

Detrack

Detrack Systems
Elite EXTRA

Elite EXTRA

Elite EXTRA, an Epicor solution
Tookan

Tookan

JungleWorks

Categories

Categories

Food Delivery Supported
Route Planning Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Not Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Not Supported
Territory Management Supported

Courier Features

Barcode Support Supported
Billing & Invoicing Not Supported
Compensation Management Not Supported
Customer Database Supported
Dispatch Management Supported
Job Assignment Management Supported
Label Printing Not Supported
Order Entry Supported
Routing Supported
Scheduling Supported

Delivery Management Features

Customer Portal Not Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Not Supported
For Restaurants Supported
Order Tracking Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Not Supported
Inspection Management Not Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Mileage Tracking Supported
Motor Pool Not Supported
Routing Supported
Tire Management Not Supported
VIN Lookup Not Supported
Work Order Management Not Supported

Logistics Features

3PL Not Supported
Barcoding / RFID Supported
Container Tracking Not Supported
CRM Not Supported
Cross Docking Not Supported
Fleet Management Supported
Inventory Management Not Supported
Order Management Supported
Purchasing Not Supported
Scheduling Supported
Shipping Management Not Supported
Transportation Management Not Supported

Transportation Dispatch Features

Billing & Invoicing Not Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Supported
Order Management Not Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Not Supported
Customer Management Not Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Food Delivery Features

Delivery Tracking Not Supported
Dispatch Management Supported
For Restaurants Not Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Not Supported
Routing Not Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Route Planning Features

Capacity Planning Not Supported
Drag & Drop Scheduling Not Supported
Driver Management Supported
Emergency Dispatch Not Supported
GPS Tracking Not Supported
Performance Metrics Not Supported
Route Costing Not Supported
Territory Management Not Supported

Integrations

Shopify Supported
Zapier Supported
BigMailer Not Supported
Cognito Forms Not Supported
Dispense Supported
Enapps ERP Supported
FloristWare Supported
Google Ads Not Supported
Google Tasks Not Supported
Jane Supported
Magento Not Supported
Nabis Supported
OpenCart Not Supported
Rayven Supported
SQL Server Not Supported
Shift Supported
Striven Supported
Typeform Not Supported
Zoho CRM Not Supported
n8n Supported

Integrations

Shopify Supported
Zapier Supported
BigMailer Supported
Cognito Forms Supported
Dispense Not Supported
Enapps ERP Not Supported
FloristWare Not Supported
Google Ads Supported
Google Tasks Supported
Jane Not Supported
Magento Supported
Nabis Not Supported
OpenCart Supported
Rayven Not Supported
SQL Server Supported
Shift Not Supported
Striven Not Supported
Typeform Supported
Zoho CRM Supported
n8n Not Supported
Claim Onfleet and update features and information
Claim Onfleet and update features and information
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Claim Upper and update features and information