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About

Onfleet's modern, delightful delivery management software makes it easy for businesses to manage and analyze their last mile deliveries. Onfleet includes intuitive smartphone apps for drivers, a real-time web dashboard for dispatchers, and automated SMS notifications and driver tracking for your customers. Our API allows for integration into online ordering and other systems. Our software has powered millions of deliveries in 60+ countries around the world. Start your free trial today!

About

Expand your reach without sacrificing your margins! Relay delivers orders from all your platforms so that you can keep using third-party apps for your restaurant’s marketing, while cutting your delivery commissions. Stop letting third-party apps eat your margins while overcharging your customers. With Relay as your fulfilment partner, you could reduce your commissions by up to 75%. No more juggling multiple apps and devices. We can set you up with a unified management system that aggregates phone-orders, orders from your website, and integrates with all the most popular delivery apps overnight! Talk to one of our specialists about your restaurant's needs, and they will walk you through Relay’s technology and services. Unselect the delivery option from third-party platforms. Continue to receive orders from 3rd party delivery platforms but use Relay for a more affordable and consistent delivery option.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

A beautiful and intuitive application that works for many industries that deal with last mile delivery of goods.

Audience

Restaurants wanting to grow their margins using a delivery platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$500 per month
Three plan levels to meet your company's growing or enterprise needs.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.7 / 5
support 4.4 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • User-friendly interface. Real-time tracking, SMS notifications, driver-customer communication via app, image and signature capture. Routing and scheduling are a breeze. Incredible analytics key for efficiency tracking and monitoring. Few and infrequent tech issues. Superb customers service, have never waited more than 24 hours for a reply.
  • Ease of use, very intuitive dashboard. Very reliable, rare technical issues which is great considering it must reliably communicate with our POS. Other companies we considered using had API issues. Great features that are highly appreciated by our customers like SMS alerts when drivers are near their destination.
  • Easy to use platform, easy to train on, great documentation - great communication with customers. Great analytics and add-ons.
  • Ease of use from both dispatching and drivers perspective. Detailed statistics and backlogs of information.
  • Convenience & communication our customers genuinely enjoy knowing when their delivery will be to them.

Cons

  • No dispatcher mobile app, but mobile dashboard works fine on the browser
  • Customer support could be stronger. It was difficult to establish a point of contact.
  • Cannabis industry issues with carrier filtration. I would like to have the ability to create more than one profile for super admins that can manage/oversee all locations.
  • Battery drain. Cannabis related texting is no longer allowed.
  • I don't really have any cons currently.

Pros & Cons from Real Users

Pros

  • I am sorry but i do not have 100 characters to describe the frustration, enduring the lying APP and putting up with the rudest slovenly driver I have ever come across.

Cons

  • They lie. They do not have any drivers. Ordered from same restaurant for 30 years which is less than 2 miles from my home. It took relay 15 minutes to acknowledge my order. Then 30 minutes from time it was ready to get to me. Delivered by slovenly foreigner who cursed me out in a foreign language because I would not wait for him to take my picture with bag! Surreal experience.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Onfleet
Founded: 2015
United States
onfleet.com

Company Information

Relay
United States
www.relay.delivery/

Alternatives

Alternatives

Detrack

Detrack

Detrack Systems
Elite EXTRA

Elite EXTRA

Elite EXTRA, an Epicor solution
Relay

Relay

Relay Technologies
Tookan

Tookan

JungleWorks

Categories

Categories

Courier Features

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Delivery Management Features

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Fleet Management Features

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Logistics Features

3PL
Barcoding / RFID
Container Tracking
CRM
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Route Planning Features

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Transportation Management Features

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Integrations

Accur8 TMS
Activepieces
Aeropay
Blotout
Cannalogic
Central Sales Assistant
CleanCloud
Cova
Dispense
Ethyca
GrocerKey
Jane
Meltano
Mi9 Retail
Nabis
POSaBIT
Shopify
Singer
Striven
Zapier

Integrations

Accur8 TMS
Activepieces
Aeropay
Blotout
Cannalogic
Central Sales Assistant
CleanCloud
Cova
Dispense
Ethyca
GrocerKey
Jane
Meltano
Mi9 Retail
Nabis
POSaBIT
Shopify
Singer
Striven
Zapier
Claim Onfleet and update features and information
Claim Onfleet and update features and information
Claim Relay and update features and information
Claim Relay and update features and information