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About

Onfleet's modern, delightful delivery management software makes it easy for businesses to manage and analyze their last mile deliveries. Onfleet includes intuitive smartphone apps for drivers, a real-time web dashboard for dispatchers, and automated SMS notifications and driver tracking for your customers. Our API allows for integration into online ordering and other systems. Our software has powered millions of deliveries in 60+ countries around the world. Start your free trial today!

About

Expand your reach without sacrificing your margins! Relay delivers orders from all your platforms so that you can keep using third-party apps for your restaurant’s marketing, while cutting your delivery commissions. Stop letting third-party apps eat your margins while overcharging your customers. With Relay as your fulfilment partner, you could reduce your commissions by up to 75%. No more juggling multiple apps and devices. We can set you up with a unified management system that aggregates phone-orders, orders from your website, and integrates with all the most popular delivery apps overnight! Talk to one of our specialists about your restaurant's needs, and they will walk you through Relay’s technology and services. Unselect the delivery option from third-party platforms. Continue to receive orders from 3rd party delivery platforms but use Relay for a more affordable and consistent delivery option.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

A beautiful and intuitive application that works for many industries that deal with last mile delivery of goods.

Audience

Restaurants wanting to grow their margins using a delivery platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$500 per month
Three plan levels to meet your company's growing or enterprise needs.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.7 / 5
support 4.4 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • User-friendly interface. Real-time tracking, SMS notifications, driver-customer communication via app, image and signature capture. Routing and scheduling are a breeze. Incredible analytics key for efficiency tracking and monitoring. Few and infrequent tech issues. Superb customers service, have never waited more than 24 hours for a reply.
  • Ease of use, very intuitive dashboard. Very reliable, rare technical issues which is great considering it must reliably communicate with our POS. Other companies we considered using had API issues. Great features that are highly appreciated by our customers like SMS alerts when drivers are near their destination.
  • Easy to use platform, easy to train on, great documentation - great communication with customers. Great analytics and add-ons.
  • Ease of use from both dispatching and drivers perspective. Detailed statistics and backlogs of information.
  • Convenience & communication our customers genuinely enjoy knowing when their delivery will be to them.

Cons

  • No dispatcher mobile app, but mobile dashboard works fine on the browser
  • Customer support could be stronger. It was difficult to establish a point of contact.
  • Cannabis industry issues with carrier filtration. I would like to have the ability to create more than one profile for super admins that can manage/oversee all locations.
  • Battery drain. Cannabis related texting is no longer allowed.
  • I don't really have any cons currently.

Pros & Cons from Real Users

Pros

  • I am sorry but i do not have 100 characters to describe the frustration, enduring the lying APP and putting up with the rudest slovenly driver I have ever come across.

Cons

  • They lie. They do not have any drivers. Ordered from same restaurant for 30 years which is less than 2 miles from my home. It took relay 15 minutes to acknowledge my order. Then 30 minutes from time it was ready to get to me. Delivered by slovenly foreigner who cursed me out in a foreign language because I would not wait for him to take my picture with bag! Surreal experience.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Onfleet
Founded: 2015
United States
onfleet.com

Company Information

Relay
United States
www.relay.delivery/

Alternatives

Alternatives

Detrack

Detrack

Detrack Systems
Relay

Relay

Relay Technologies
Elite EXTRA

Elite EXTRA

Elite EXTRA, an Epicor solution
Tookan

Tookan

JungleWorks

Categories

Categories

Courier Supported

Courier Features

Barcode Support Supported
Billing & Invoicing Not Supported
Compensation Management Not Supported
Customer Database Supported
Dispatch Management Supported
Job Assignment Management Supported
Label Printing Not Supported
Order Entry Supported
Routing Supported
Scheduling Supported

Delivery Management Features

Customer Portal Not Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Not Supported
For Restaurants Supported
Order Tracking Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Not Supported
Inspection Management Not Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Mileage Tracking Supported
Motor Pool Not Supported
Routing Supported
Tire Management Not Supported
VIN Lookup Not Supported
Work Order Management Not Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Logistics Features

3PL Not Supported
Barcoding / RFID Supported
Container Tracking Not Supported
CRM Not Supported
Cross Docking Not Supported
Fleet Management Supported
Inventory Management Not Supported
Order Management Supported
Purchasing Not Supported
Scheduling Supported
Shipping Management Not Supported
Transportation Management Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Not Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Not Supported
Territory Management Supported

Transportation Dispatch Features

Billing & Invoicing Not Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Supported
Order Management Not Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Not Supported
Customer Management Not Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Integrations

Activepieces Supported
BLAZE Supported
Birdeye Supported
Cannalogic Supported
Dispense Supported
Dutchie Supported
Easyflow Supported
ElectroNeek Supported
Ethyca Supported
Flourish Software Supported
Google Docs Supported
GrocerKey Supported
Jane Supported
Mazaal AI Supported
Scispot Supported
Shopify Supported
Singer Supported
Slack Supported
Stackreaction Supported
Teal Not Supported

Integrations

Activepieces Not Supported
BLAZE Not Supported
Birdeye Not Supported
Cannalogic Not Supported
Dispense Not Supported
Dutchie Not Supported
Easyflow Not Supported
ElectroNeek Not Supported
Ethyca Not Supported
Flourish Software Not Supported
Google Docs Not Supported
GrocerKey Not Supported
Jane Not Supported
Mazaal AI Not Supported
Scispot Not Supported
Shopify Not Supported
Singer Not Supported
Slack Not Supported
Stackreaction Not Supported
Teal Supported
Claim Onfleet and update features and information
Claim Onfleet and update features and information
Claim Relay and update features and information
Claim Relay and update features and information