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About

Go beyond compliance and build trust through transparency, choice, and control. People demand greater control of their data, unlocking an opportunity for organizations to use these moments to build trust and deliver more valuable experiences. We provide privacy and data governance automation to help organizations better understand their data across the business, meet regulatory requirements, and operationalize risk mitigation to provide transparency and choice to individuals. Achieve data privacy compliance faster and build trust in your organization. Our platform helps break down silos across processes, workflows, and teams to operationalize regulatory compliance and enable trusted data use. Build proactive privacy programs rooted in global best practices, not reactive to individual regulations. Gain visibility into unknown risks to drive mitigation and risk-based decision making. Respect individual choice and embed privacy and security by default into the data lifecycle.

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations interested in a powerful and comprehensive data privacy management solution

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

OneTrust offers modular solutions to fit your CCPA, GDPR & global privacy compliance requirements.
Free Version Not Supported
Free Trial Not Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • We manage all of our data privacy management initiatives through OneTrust. OneTrust integrates with all of our systems so that data subject access requests are seamless.

Cons

  • The product is so comprehensive that it can be complicated if you are new to it.

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

OneTrust
Founded: 2016
United States
www.onetrust.com/solutions/privacy-automation/

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
Securiti

Securiti

Veeam

Categories

AI Governance Supported

Whether you’re buying AI through vendors and third parties or building AI in-house, AI Governance empowers risk-based decisions. Manage AI projects, track proprietary and open-source models, govern training datasets, and gain visibility into your organization's AI usage and development through standardized intake mechanisms, project management integrations, and AI/ML scanning. Facilitate trust throughout AI onboarding, development, and delivery. Streamline decision-making across compliance, risk management, and technology stakeholders to ensure alignment with global laws, standards, and organizational policies. Accomplish it all within a secure, centralized platform. Detect and address shadow AI and deviations from intended AI use. Promote collaboration among AI governance committees and cross-functional stakeholders. Control and monitor AI/ML technologies within a centralized program command center.

Cookie Scanners Supported
Data Catalog Supported
Data Discovery Supported
Data Governance Supported
Data Management Supported
Data Mapping Supported
GDPR Compliance Supported

Categories

Help Desk Supported
Issue Tracking Supported
IT Service Supported
ITSM Supported

Consent Management Platforms Features

Additional Users / Permissions Supported
Automatic Cookie-Blocking Supported
CCPA Compliance Supported
CMS Integration Supported
Cookie Crawling Supported
Design/Branding Customization Supported
Fingerprinting Not Supported
GDPR Compliance Supported
IAB Compliance Supported
Reporting / Analytics Supported
Responsive Design Supported
Subdomains Compatibility Supported
Tag Manager Integration Supported
Whitelabel Solution Supported

Data Discovery Features

Contextual Search Supported
Data Classification Supported
Data Matching Supported
False Positives Reduction Supported
Self Service Data Preparation Supported
Sensitive Data Identification Supported
Visual Analytics Supported

Data Governance Features

Access Control Supported
Data Discovery Supported
Data Mapping Supported
Data Profiling Supported
Deletion Management Supported
Email Management Supported
Policy Management Supported
Process Management Supported
Roles Management Supported
Storage Management Supported

Data Management Features

Customer Data Supported
Data Analysis Supported
Data Capture Supported
Data Integration Supported
Data Migration Supported
Data Quality Control Supported
Data Security Supported
Information Governance Supported
Master Data Management Supported
Match & Merge Supported

Data Privacy Management Features

Access Control Supported
CCPA Compliance Supported
Consent Management Supported
Data Mapping Supported
GDPR Compliance Supported
Incident Management Supported
PIA / DPIA Supported
Policy Management Supported
Risk Management Supported
Sensitive Data Identification Supported

GDPR Compliance Features

Access Control Supported
Consent Management Supported
Data Mapping Supported
Incident Management Supported
PIA / DPIA Supported
Policy Management Supported
Risk Management Supported
Sensitive Data Identification Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Integrations

Beamy Supported
OrbusInfinity Supported
Recorded Future Supported
4Industry Not Supported
ARGOS Not Supported
Apica Not Supported
Chronicle SOAR Not Supported
Cloudgov.ai Not Supported
Cyber360 Not Supported
Kixie PowerCall & SMS Not Supported
LOGIQ Not Supported
LightOn Not Supported
Opsera Not Supported
Own Data Not Supported
Qualtrics Customer Experience Not Supported
SaltStack Not Supported
ServiceNow Strategic Portfolio Management Not Supported
Updog Not Supported
Voyced Not Supported
webMethods.io Integration Not Supported

Integrations

Beamy Supported
OrbusInfinity Supported
Recorded Future Supported
4Industry Supported
ARGOS Supported
Apica Supported
Chronicle SOAR Supported
Cloudgov.ai Supported
Cyber360 Supported
Kixie PowerCall & SMS Supported
LOGIQ Supported
LightOn Supported
Opsera Supported
Own Data Supported
Qualtrics Customer Experience Supported
SaltStack Supported
ServiceNow Strategic Portfolio Management Supported
Updog Supported
Voyced Supported
webMethods.io Integration Supported
Claim OneTrust Privacy Automation and update features and information
Claim OneTrust Privacy Automation and update features and information
Claim ServiceNow and update features and information
Claim ServiceNow and update features and information