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About

Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.

About

WebChatAgent is an AI chatbot and phone assistant platform for business websites. Train the chatbot on your own content — website pages, PDFs, documents, and FAQs — and it answers customer questions 24/7 in 13+ languages. Features include live chat with human takeover, WhatsApp integration, an AI phone assistant that answers calls and books appointments, lead capture, ticketing, proactive chat triggers, and conversation analytics. The widget embeds with a single script tag; a WordPress plugin is available. The platform is GDPR-compliant with EU hosting options and included data processing agreements. Agencies can resell WebChatAgent as a white-label solution under their own brand and domain, with per-client permissions and shared message quotas.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand

Audience

Small and medium-sized businesses, online shops, hotels, medical practices, law firms, tax advisors, trades, and agencies that want to automate website chat and phone support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Free
Free Version
Free Trial

Pricing

€15/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OneDirect
Founded: 2013
India
onedirect.in/

Company Information

WebChatAgent
Founded: 2025
Germany
webchatagent.com

Alternatives

Alternatives

WP-Chatbot

WP-Chatbot

Wordpress
Engati

Engati

Engati Technologies

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
WhatsApp

Integrations

Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
WhatsApp
Claim OneDirect and update features and information
Claim OneDirect and update features and information
Claim WebChatAgent and update features and information
Claim WebChatAgent and update features and information