UChatSmart Link
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Related Products
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About
Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.
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About
UChat is a cloud-based platform for building and managing automated conversations across messaging and social channels. It provides a visual flow builder for creating chatbot interactions, automating lead capture, answering common questions, routing requests and following up with contacts. Businesses can manage conversations in a shared inbox and deploy bots across channels such as Facebook Messenger, Instagram, WhatsApp and website chat. The platform includes AI-assisted responses and knowledge-based agents, plus connections to customer and commerce tools. Teams use UChat for customer service, sales and marketing workflows, appointment or order enquiries, and conversational commerce. Its web application is aimed at agencies and businesses that want to design, publish and maintain chat experiences without building each bot from scratch.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand
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Audience
Businesses and automation agencies using chatbots for customer service, sales, marketing, lead capture and conversational commerce. The Partner offering is aimed at agencies managing branded client workspaces.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Pricing
$0
Prices are in USD. The Free plan is $0/month and includes 1 bot and 200 bot users. Business is $15/month and includes 1 bot, 1,000 bot users and 5 members. Partner is $199/month and includes 5 bots, 10,000 bot users and 5 members. Additional usage and external service charges may apply.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationOneDirect
Founded: 2013
India
onedirect.in/
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Company InformationSmart Link
Founded: 2018
Australia
uchat.au
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
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Integrations
Amazon
Supported
Android
Supported
Apple iOS
Supported
Calendly
Not Supported
Facebook Messenger
Supported
Flipkart
Supported
Google
Supported
Google Sheets
Not Supported
HubSpot CRM
Not Supported
Model Context Protocol (MCP)
Not Supported
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Integrations
Amazon
Not Supported
Android
Not Supported
Apple iOS
Not Supported
Calendly
Supported
Facebook Messenger
Not Supported
Flipkart
Not Supported
Google
Not Supported
Google Sheets
Supported
HubSpot CRM
Supported
Model Context Protocol (MCP)
Supported
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