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            About
            Create dynamic web and mobile forms to collect data for whatever process you need. Seamless workflows for every business process ensuring accountability for each step in moving work forward. Monitor your business activity, see exactly what you need to know in real-time and spawn tasks from the data collected. Omnidek’s Zero Code form builder allows your existing team members to create web and mobile forms for gathering valuable business data. Simply drag and drop form elements, connect to spreadsheets or data sources, and deploy to the Omnidek intranet portal. Our enthusiastic Omnidek Customer Success team is equipped with business analysts, data analytics consultants, and developers committed to creating a winning implementation of Omnidek. Who has the time? We do! We offer express implementations and concierge services where our team works ongoing as an integrated part of your team, participating in process meetings and quickly creating approval processes for deployment.
             
            
        
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            About
            Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
             
            
        
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        Platforms Supported
            
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        Platforms Supported
            
                Windows
            
            
         
        
    
        
        
            
                Mac
            
            
         
        
    
        
        
            
                Linux
            
            
         
        
    
        
        
            
                Cloud
            
            
         
        
    
        
        
            
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        Audience
        Anyone searching for an Online Form Builder solution
         
        
    
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        Audience
        Contact centers
         
        
    
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        Support
            
                Phone Support
            
            
         
        
    
        
        
            
                24/7 Live Support
            
            
         
        
    
        
        
            
                Online
            
            
         
        
    
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        Support
            
                Phone Support
            
            
         
        
    
        
        
            
                24/7 Live Support
            
            
         
        
    
        
        
            
                Online
            
            
         
        
    
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        API
            
                Offers API
            
            
         
        
    
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        API
            
                Offers API
            
            
         
        
    
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        Pricing
        $25 per user per month
        
     
    
    
        
        
            
                Free Version
            
            
         
        
    
        
        
            
                Free Trial
            
            
         
        
    
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        Pricing
        $20
        
     
    
    
        
        
            
                Free Version
            
            
         
        
    
        
        
            
                Free Trial
            
            
         
        
    
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        Training
            
                Documentation
            
            
         
        
    
        
        
            
                Webinars
            
            
         
        
    
        
        
            
                Live Online
            
            
         
        
    
        
        
            
                In Person
            
            
         
        
    
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        Training
            
                Documentation
            
            
         
        
    
        
        
            
                Webinars
            
            
         
        
    
        
        
            
                Live Online
            
            
         
        
    
        
        
            
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        Company InformationOmnidek 
    
    Founded: 2015 
    
    United States 
    omnidek.com 
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        Company InformationProcess Shepherd 
    
    Founded: 2022 
    
    United States 
    www.processshepherd.com 
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        Categories | 
        
        
                
            
        
    
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                Business Process Management Features
            
                Access Controls / Permissions
            
            
         
        
    
        
        
            
                Alerts / Notifications
            
            
         
        
    
        
        
            
                Business Process Automation
            
            
         
        
    
        
        
            
                Business Rules Management
            
            
         
        
    
        
        
            
                Collaboration
            
            
         
        
    
        
        
            
                Process Change Tracking
            
            
         
        
    
        
        
            
                Process Mapping
            
            
         
        
    
        
        
            
                Process Modeling & Design
            
            
         
        
    
        
        
            
                Visual Workflow Management
            
            
         
        
    
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        Integrations
            
                
    Aircall
            
            
         
        
    
        
        
            
                
    Freshdesk
            
            
         
        
    
        
        
            
                
    Genesys Cloud CX
            
            
         
        
    
        
        
            
                
    NetSuite
            
            
         
        
    
        
        
            
                
    Sage X3
            
            
         
        
    
        
        
            
                
    Salesforce
            
            
         
        
    
        
        
            
                
    Zendesk
            
            
         
        
    
        
        
            
                
    Zoho CRM
            
            
         
        
    
                
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        Integrations
            
                
    Aircall
            
            
         
        
    
        
        
            
                
    Freshdesk
            
            
         
        
    
        
        
            
                
    Genesys Cloud CX
            
            
         
        
    
        
        
            
                
    NetSuite
            
            
         
        
    
        
        
            
                
    Sage X3
            
            
         
        
    
        
        
            
                
    Salesforce
            
            
         
        
    
        
        
            
                
    Zendesk
            
            
         
        
    
        
        
            
                
    Zoho CRM
            
            
         
        
    
                
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