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About

Capture high-impact customer reviews and showcase them on your site to build trust and drive conversions. Display customer photos and videos in stunning media galleries that showcase your customer community and differentiate your brand. Collect valuable first-party customer data to increase customer intimacy and optimize marketing performance. Fuel your marketing engine in Klaviyo with automatic data sync from Okendo. Capture rich and compelling customer content in the form of ratings, reviews, profiles, photos, videos, questions, answers and comments. A range of beautiful, customizable displays for showcasing your customer community at key points throughout your store. A range of tools and controls to manage your customer community.

About

Grow your business with Yelp. Add or claim your business, keep your page up to date, respond to reviews, view click and call reports or get ahead of the game with premium upgrades and simple, powerful advertising tools. Manage your page and update info like hours and phone number so people can find you. Add photos to showcase the best of your business. Turn page visitors into customers. Let them get quotes, make appointments, or ask questions right from your business page. Stay on top of feedback and respond to reviews as soon as they come in. Engage with your customers and keep them coming back. See what’s happening on your page in real time. Track clicks, calls, page visits - and learn more about your potential customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone in need of a Review Management solution

Audience

Businesses who want to have a local review listing where customers can leave them reviews, or local businesses that want to advertise

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 2.8 / 5
ease 3.8 / 5
features 3.0 / 5
design 2.5 / 5
support 2.2 / 5

Pros & Cons from Real Users

Pros

  • In theory, Yelp is a great site where people can read and write reviews about different services and companies. In practice, however, once you see how the sausage is made, it's suspect.
  • Yelp does provide some great reviews on lots of different companies that are helpful if you are trying to compare and contrast different things.
  • Yelp is an easy way to access reviews and menus for restaurants and other businesses within my area. The ability to crowd source feedback is invaluable.
  • I like looking up pictures of businesses before I go to get a sense of how clean it is. I like knowing what kind of business I'm going into before I get there.

Cons

  • They removed all of our reviews and will not give us a reason. They simply said "their algorithm does it". Suspiciously, the reviews were removed after they called us and we said we were not interested in advertising at this time.
  • Yelp isn't my first choice to go to, because it isn't the most pretty looking website. Very outdated looking, which makes it so I naturally go to other sites.
  • Yelp's revenue system is very concerning, with them hiding bad reviews for pay. That leaves a lot to be desired both as a consumer and a business.
  • I wish it did more like Apple Maps or Google Maps.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Okendo
Founded: 2016
Australia
www.okendo.io

Company Information

Yelp
Founded: 2004
United States
yelp.com

Alternatives

Alternatives

Better Business Bureau (BBB)

Better Business Bureau (BBB)

Better Business Bureau

Categories

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

AirVote
Avarup
BlueOcean
Fetch Review
Fooda
GMBapi.com
Instagram
Olo
Reviewsub
Rivo
Smartrr
SocialOwl
StarfishETL
Uberall
Unremot
Visually
WiserNotify
Yelp WiFi
Zaymo
myPresences

Integrations

AirVote
Avarup
BlueOcean
Fetch Review
Fooda
GMBapi.com
Instagram
Olo
Reviewsub
Rivo
Smartrr
SocialOwl
StarfishETL
Uberall
Unremot
Visually
WiserNotify
Yelp WiFi
Zaymo
myPresences
Claim Okendo and update features and information
Claim Okendo and update features and information
Claim Yelp and update features and information
Claim Yelp and update features and information