The Service Program

The Service Program

Westrom Software
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About

Now Commerce is a web-based B2B eCommerce portal with built-in QuickBooks integration. It allows wholesalers, manufacturers, and distributors to manage orders from their wholesale accounts and other B2B customers from a single web-based dashboard. As orders come in, they're added to QuickBooks automatically, eliminating you manual order entry workload. Now Commerce is compatible with both QuickBooks Desktop and QuickBooks Online. Modules can be used standalone or combined to create a custom B2B eCommerce solution for your business. The B2B CUSTOMER PORTAL enables your wholesale accounts and other B2B customers to enter orders online through your branded portal. The SALES REP PORTAL lets your sales reps enter orders online for their assigned accounts and provide customer service from anywhere. The SHIPMENTS MANAGER sends shipment requests from QuickBooks to your 3PL provider or in-house shipping software and records confirmations of completed shipments.

About

Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. Service business software allows you to track customer profitability, improve staff communications, and effectively manage your routes. Optimize routes by area, day and tech. View details of each stop, map to each stop or service call while on the road. Generate Route Maps and optimize your stop order to be more efficient.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

For wholesale and distribution businesses looking for an online portal to receive and manage orders from their wholesale customers.

Audience

Companies that use QuickBooks in need of a solution to improve their operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150-$280/m after free trial
Free Version Not Supported
Free Trial Supported

Pricing

$49.00/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.6 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • After extensive research to find the best software compatible with QuickBooks, I found that Now Commerce offers the most robust functionality and features. One of the standout aspects is the ability to create customized order forms for our clients, which has been incredibly helpful in streamlining our processes. The software is user-friendly, making it easy to navigate and manage daily operations without complications. Additionally, the customer service is exceptional. Every time I reach out for assistance, they either answer immediately or return my call very quickly. Their team consistently resolves any issues while I’m still on the phone, ensuring that I can get back to work without delay.
  • Easy to use way to interface QuickBooks Desktop to our 3PL. Staff is responsive to all customer service needs.
  • The customer service agents are extremely helpful and dedicated in helping with all your company needs. The program also integrates into the accounting software which allows your company to be more efficient and eliminates the extra data entry time with invoices. The design of the product is simple and easy to use on all devices.
  • Perfectly integrated with QB's. Saves us an enormous amount of time processing customer's orders. Our customers can access almost real time inventory.
  • Customer support is the best. Very knowledgeable and quick to resolve issues. Never have had any down time or technical problems.

Cons

  • None. My only regret is that I didn't find Now Commerce sooner.
  • As of last time I checked (2024), they did not have a QuickBooks Online solution.
  • No cons, once set up the system runs itself. Possibly a dedicated app that can be used on a iOS device for a one click icon
  • The cons actually originate with QB's (not NowCommerce). The web connector on QB's does not update quick enough. It would be beneficial for it to update quicker so that my customers have better real time connection to my inventory.
  • Nothing comes to mind. I have never had a negative experience.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Now Commerce
Founded: 2003
United States
www.nowcommerce.com

Company Information

Westrom Software
Founded: 2006
United States
theserviceprogram.com

Alternatives

Alternatives

SingleOps

SingleOps

SingleOps by Granum
Built2Buy

Built2Buy

Dotcomjungle, Inc.

Categories

B2B eCommerce Supported

Elevate your wholesale operations by transitioning your customers from phone and email orders to a seamless online experience. Designed specifically for wholesalers, manufacturers, and distributors utilizing QuickBooks, the Now Commerce B2B Customer Portal empowers your wholesale accounts to effortlessly place orders online through your branded portal. Orders placed online are seamlessly integrated into QuickBooks, significantly reducing your order entry workload. Now Commerce is fully compatible with both QuickBooks Desktop and QuickBooks Online. With secure, invitation-only access, your wholesale customers can navigate personalized, customer-specific order guides featuring precise product numbers, comprehensive descriptions and images, real-time inventory insights, and tailored pricing. Through self-service, they can easily verify the status of open orders, access delivery or tracking details, and review past orders and payments.

Distribution Supported
Field Sales Supported

Transform your B2B sales strategy with the Now Commerce Sales Rep Portal. This innovative tool empowers your sales team—whether inside, outside, or rep agencies—to seamlessly enter orders for their designated accounts through your customized sales rep portal. With the Sales Rep Portal, your team can effortlessly input orders, access real-time inventory data, and deliver personalized customer service from any device, anywhere. The portal enhances the sales process by showcasing wholesale prices, enabling order tracking, and accommodating multiple pricing tiers, thereby strengthening client relationships. Orders placed online are automatically integrated into QuickBooks, reducing your order entry workload. Now Commerce is fully compatible with both QuickBooks Desktop and QuickBooks Online. Embrace a new era of B2B sales with the Now Commerce Sales Rep Portal—a state-of-the-art solution crafted to empower your sales team and boost your business performance.

Transition your wholesale customers and sales team from phone and email orders to a seamless online experience. It's perfect for wholesale coffee roasters, bakeries, specialty food producers, beverage distributors, produce distributors, and other food and beverage wholesalers. With the B2B Customer Portal, your wholesale accounts can effortlessly place orders online. With secure, invitation-only access, your wholesale customers can navigate personalized, customer-specific order guides featuring precise product numbers, comprehensive descriptions and images, real-time inventory insights, and tailored pricing. With the Sales Rep Portal, your sales team—whether inside or outside seamlessly enter orders for their designated accounts through your customized sales rep portal. Orders placed online are seamlessly integrated into QuickBooks, reducing your order entry workload. Now Commerce is fully compatible with QuickBooks Desktop and QuickBooks Online.

Order Entry Supported

Now Commerce is perfect for wholesaler, manufacturers, and distributors that are looking to switch their staff, wholesale customers, and sales team away from traditional phone and email orders to a streamlined online experience. With a B2B Order Entry Portal, your team can enter orders online for any of your wholesale customers. Our B2B Customer Portal allows your wholesale accounts to place orders effortlessly online. With secure, invitation-only access, your customers can see personalized order guides featuring accurate product numbers, detailed descriptions and images, real-time inventory updates, and customized pricing. With the Sales Rep Portal, your sales team, inside or outside, easily enter orders for their designated accounts. As orders come in, they're automatically added to QuickBooks, eliminating your order entry workload. Compatible with QuickBooks Desktop and QuickBooks Online. It's simple to set up and can be launched in days, not weeks or months.

Order Management Supported

Categories

Cleaning Services Supported
Help Desk Supported
HVAC Supported
IT Service Supported
Pest Control Supported
Plumbing Supported
Service Dispatch Supported
Snow Removal Supported
Towing Supported

Distribution Features

Barcoding / RFID Not Supported
Import / Export Management Not Supported
Inventory Management Supported
Order Management Supported
Purchasing Not Supported
Returns Management Not Supported
Sales Forecasting Not Supported
Shipping Management Supported
Warehouse Management Not Supported

Field Sales Features

Activity Tracking Not Supported
Channel Management Supported
Collaboration Tools Not Supported
Controlled Access Supported
CRM Not Supported
Dashboard Management Supported
Expense Management Not Supported
Fast Estimates Not Supported
Inventory Management Supported
Invoices Supported
Lead / Opportunity Management Not Supported
Online Payments Not Supported
Order Management Supported
Quoting Not Supported
Reporting / Analytics Supported
Route Optimization Supported
Territory Management Supported
Time Tracker Not Supported
Visit Scheduling Not Supported
Workflow Management Not Supported

Food Service Distribution Features

Costing Not Supported
Customer Management Supported
Import / Export Management Not Supported
Inventory Management Supported
Lot Tracking Not Supported
Order Management Supported
Picking & Routing Not Supported
Purchasing Not Supported
Quotes / Estimates Not Supported
Traceability Not Supported
Vendor Management Not Supported
Warehouse Management Not Supported

Order Entry Features

Back Order Management Supported
Customer Database Supported
Inventory Management Supported
Order Fulfillment Supported
Order Management Supported
Real Time Order Entry Supported
Remote Order Entry Supported
Shipping Management Supported
Warehouse Management Not Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Not Supported
Shipping Management Supported
Special Order Management Supported

Cleaning Services Features

Billing & Invoicing Supported
Client Management Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Payroll Management Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Service History Tracking Not Supported
Work Order Management Supported

Equipment Maintenance Features

Customer Database Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Warranty Tracking Supported
Work Order Management Supported

Facility Management Features

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Not Supported
Incident Management Not Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Supported
Preventive Maintenance Supported
Residential Properties Supported
Room Scheduling Not Supported
Schools Supported
Space Planning Not Supported
Vendor Management Supported
Visitor Management Not Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Supported
Inventory Control Supported
Irrigation Tracking Supported
Job Management Supported
Landscape Design Not Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling & Appointments Supported
Work Order Management Not Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Not Supported
Calibration Management Supported
Dispatch Management Not Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Supported
Inventory Control Supported
Mobile Access Not Supported
Pest Activity Tracking Supported
Pesticide Usage Tracking Supported
Property Layouts Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Towing Features

Billing & Invoicing Supported
Client Management Supported
Commission Management Supported
Fleet Management Supported
Fuel Management Supported
Lot Management Not Supported
Maintenance Management Supported
Routing Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Not Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Not Supported
Order Management Not Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Integrations

QuickBooks Online Supported
QuickBooks Desktop Premier Supported
QuickBooks Desktop Pro Supported
QuickBooks Enterprise Supported
QuickBooks Online Advanced Not Supported

Integrations

QuickBooks Online Supported
QuickBooks Desktop Premier Not Supported
QuickBooks Desktop Pro Not Supported
QuickBooks Enterprise Not Supported
QuickBooks Online Advanced Supported
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