About
Notch is an autonomous AI customer support platform designed to fully resolve customer service requests end-to-end rather than simply responding or deflecting inquiries. It uses advanced agent-based AI to handle complex, multi-step support workflows across channels such as email, chat, voice, and social media, operating continuously with always-on availability. It focuses on “true resolution,” meaning it completes entire customer requests, including backend processes, policy enforcement, and system interactions, with accuracy, consistency, and full alignment to brand voice and business rules. It combines large language models with deterministic guardrails and rule-based logic to ensure compliance, prevent errors, and maintain auditability, with every action tracked and explainable. Notch enables organizations to scale support operations without increasing headcount by autonomously resolving a high percentage of tickets and handling peak demand.
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About
SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows.
Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation.
SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprise and fast-growing companies wanting a solution to automate and scale customer support by using AI agents to fully resolve tickets across channels without increasing headcount
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Audience
SaaS, HealthCare, Financial Services, Education, Manufacturing
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationNotch
Founded: 2021
United States
www.notch.cx/
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Company InformationSearchUnify
Founded: 2006
United States
www.searchunify.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Enterprise Search Features
AI / Machine Learning
Supported
eDiscovery
Supported
Faceted Search / Filtering
Supported
Full Text Search
Supported
Fuzzy Search
Supported
Indexing
Supported
Text Analytics
Supported
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Integrations
Adobe Marketo Engage
Not Supported
Aha!
Not Supported
Discourse
Not Supported
Dropbox
Not Supported
Guru
Not Supported
Higher Logic Vanilla
Not Supported
KnowledgeOwl
Not Supported
MadCap Flare
Not Supported
Microsoft Azure
Not Supported
Microsoft SharePoint
Not Supported
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Integrations
Adobe Marketo Engage
Supported
Aha!
Supported
Discourse
Supported
Dropbox
Supported
Guru
Supported
Higher Logic Vanilla
Supported
KnowledgeOwl
Supported
MadCap Flare
Supported
Microsoft Azure
Supported
Microsoft SharePoint
Supported
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