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About

Online ordering for your Thai restaurant. Delight customers with your own online ordering website and driver tracking. An ordering experience your customers will love. Delight your customers with a better ordering experience from your own website and stop paying excessive order commissions. Delight customers with real-time tracking right to their door. A great customer experience is about more than just placing an order. Make the experience magical with your own real-time driver tracking right to every customer’s door. Keep track of your drivers wherever they go. See deliveries currently on the way, how far away each driver is from returning and better plan your deliveries. Improve with feedback from every order. Gain valuable insights to help refine your experience and connect with your customers like never before. Table bookings on your website. Accept commission-free table reservations and get valuable customer feedback about their experience.

About

Wolt is a technology company that makes it incredibly easy to discover, and get great food delivered. Pick a restaurant, build your order, and hit send. Magic ensues. Wolt makes it incredibly easy to discover and order great food in your city. Whatever you’re in the mood for, we’ll bring it to your door. Just pick a restaurant, choose a meal, swipe to order and let us do the rest! No time for cooking? We’ve all been there. That’s why we became the food delivery on the greatest local food and restaurant experiences. Whether it’s a gourmet burger, stone oven pizza, some spicy tacos, fresh sushi or some other delicious eats you’re currently craving, we’ve got you covered with our 8900+ restaurant choices. You’ll be kept in the loop on the status of the order in real-time, with a minute-by-minute countdown. If staring at a clock isn’t your thing, don’t worry – we'll also send you notifications so you know when your order from the restaurant is about to arrive.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants looking for an online ordering and driver tracking solution to optimize sales

Audience

Restaurants or food businesses looking for a food delivery platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$129 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.8 / 5
ease 3.0 / 5
features 2.8 / 5
design 2.8 / 5
support 2.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • I liked the way they made it look and sounded great when they were talking me into it. Then once setup. It never ever worked properly. It was riddled with problems, one after the other. And every time was going to fix they’d make 3 more mistakes in fixing one that they didn’t even fix the issue they were supposed to. If got so bad I had to keep the platform closed and I have tried to cancel contract and service due to breaching the contract. They absolutely refused to do this and they just talk a bunch more lies and whatever else. It’s an absolute abortion of a company never in my lifetime has something been so wrong and downright ridiculous. I hate myself that I ever had any thing to do with this next order company of rat pricks.
  • They will charge you without giving any notice. Their POS is easy to use and its user friendly. Online ordering is easy to use as well, but payments will be always done manually and its not clear.
  • Fantastic POS and Online ordering system. I have a busy pizza shop and next order integrates all my phone/web and third party orders to the kitchen monitor. Been using Next Order for over a year now. Pos has automatic deal detection, Caller Id, very easy to use and no need for expensive hardware, Runs just fine on android tablet. Great system, i train my staff in minutes to use the system. Excellent value for money and 24/7 support if needed.
  • The “ready for pick up” button and driver tracking was ok. That’s all though. Avoid this company - we’ve lodged an ACCC report into unacceptable business practices.
  • The sales pitch would good with promises of great functionality, however, it didn't live up to the promises.

Cons

  • I written cons above as there are no pros. I hate everything about this company
  • Over promised features. Thirdparty integration will never happen, despite of sending several emails. Backend is not fully integrated with pos, analytics are not 100% proper.
  • Sometimes changing things in the back end can be a little complicated, but support is always there to help.
  • Overpromised and under-delivered. Avoid - we’ve lodged an ACCC report into unacceptable business practices.
  • From first contact to using the POS we had about 10 days until we opened our restaurant. We were promised that they could have our menu up and running. Bear in mind you should be able to edit your own menu as the functionality is there but problems with the system meant only Next Order could edit it. On the day of opening after repeated phone calls, emails and texts, we couldn't get through to Daniel who was the one setting everything up for us. So we tried to call on another phone and got straight through-he was avoiding/ghosting us. Due to mistakes with the menu set up we lost $1000's of dollars in the first few days due to online sales not pricing correctly-we were so busy we couldn't stop and check every sale and online sales would go through for whatever the amount in the system was. We complained and asked for the menu to be fixed but it took them another week to correct it. Glitchy issues with the system meant things like multiple table orders for the same table would price incorrectly, orders disappeared, and other issues caused our staff to be more stressed than they should have on opening night. Functionality like Google Reviews didn't work and after discussing with them and asking for it to be set up they finally admitted it didn't work right now. Payments, so apparently it takes up to 7 minutes for a payment to be approved, even if the eftpos terminal says it's approved it could reject the payment after the customer has left and you lose their payment. After dealing with the frustration for more than 6 weeks we made the change to another POS system without telling Next Order so we could get our money and be done with them. However, they held our final payment until hardware was returned, and even though we confirmed in writing how much would be paid out they didn't pay the full final amount which we are now fighting for! Do not deal with the company. The only way I got a response from them was messaging one of the owners through LinkedIn. You shouldn't have to go to those extremes.

Pros & Cons from Real Users

Pros

  • Nothing. Garbage. Worst customer service ever. Nothing works good. I stoped using them years ago for the quality of the service. But my friend gave us this gift card. They stole it, made it disappear, nobody wants to answer for this. I also work in gastronomy, i been working with them for many years in different restaurants, they don't give a f about the customers, they deliver everything late cold or broken. Dint give these thieves money

Cons

  • Wolt, you are an absolute disgrace. My friend generously gifted me a Wolt gift card so that my wife and I wouldn’t have to worry about food on our first night home after she gave birth. Instead of providing the service you promise, you stole the money and left us stranded. After hours of trying to redeem the gift card, I found out my account was BLOCKED FROM PAYING—for no reason, no explanation, nothing. I then spent THREE HOURS talking to your so-called customer support, only to be met with “my hands are tied, sorry” and then completely ignored. They literally ghosted me. I have ALL the proof—the conversations, the repeated excuses, and the outright refusal to help. I even sent three emails to customer service, and guess what? THREE DAYS LATER, STILL NO RESPONSE. Wolt, you stole from me. You took away a gift meant to support new parents, wasted hours of my time, and left us scrambling for food when we should have been focusing on our newborn. Your service is an absolute scam, and your customer support is a joke. I will make sure everyone I know stays far away from your fraudulent, incompetent company.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Next Order
Australia
www.nextorder.com.au

Company Information

Wolt
Founded: 2014
Finland
wolt.com/en/merchants

Alternatives

Alternatives

ChatFood

ChatFood

Chatlab
TraceItUp

TraceItUp

Traceitup

Categories

Categories

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Integrations

DelivApp
Flax Hospitality Platform
Native Commerce
NemTakeAway
PAR Ordering
Ravio
Restimo

Integrations

DelivApp
Flax Hospitality Platform
Native Commerce
NemTakeAway
PAR Ordering
Ravio
Restimo
Claim Next Order and update features and information
Claim Next Order and update features and information
Claim Wolt and update features and information
Claim Wolt and update features and information